WoodSpring Suites Roanoke

I wish I could rate this property but I didnt even have the opportunity to stay here. I booked this hotel over a month before my travel. I flew across the country and then drove 4 hours only to arrive and find out that they were overbooked and had no room for me. It was 9:00pm at night on graduation weekend. Nobody attempted to contact me from the hotel or from hotels.com therefore I had to find a hotel on my own and pay more than double the cost. As a solo female traveler arriving at night time, not knowing the surrounding areas and a major event happening where there are NO Available rooms anywhere, I am appalled at the lack of communication or any assistance in helping me find a comparable accommodations. Someone should have reached out to me to help! I cannot believe that hotels.com does not have any customer assistance!

Elevator was down and we were on the fourth floor. Had it just been my husband and I we would have been fine but with a baby it wasnt easy. No accommodations or credit was offered by hotel for the inconvenience. To top it off the hotel key maker was down so one of us had to to stay in room at all times to be able to get in. We were told to go to front desk in morning which was pointless as we were jus there for the night

Great service

Its was ok. I feel like it was $20 too expensive for what it was. I guess Suits means long term stays and I was just passing through. The bed was like a college dorm room mattress quality bed and there was a kitchen but not even a disposable coffee cup to use. No breakfast included

Beds not the best