Benbrook Inn & Suites

Staff was okay. Room was not the best condition. Next time I will pay a little more to stay somewhere cleaner.

The customer service. One Indian Woman in partiular that eas good at teoublehooting my dumbness. Forever grateful etc.

Yes and yes.

The rooms are very clean and comfortable. I would recommend.

I prepaid for this hotel for 4 nights, when I got there I was told that they could not accept the reservation. I asked for any kind of room substitution and was told they can't do it. Instead, I got to spend hours on the phone talking to robots and chatting with computers. Wasted half a day, and did not get my refund till days later, which left me with almost no money to get a new hotel.Not sure who carries all the blame. I just know it was a terrible experience.