Best Western NSU Inn

The ice maker was broken. The elevator was broken. The water pressure in the sink was insane and water shot out everywhere. The pillows are TERRIBLE, please get standard queen size pillows, rather than something barely the size of my head. The light at the entry way of the room was not working. People were blaring music at all hours of the night in the hallway. The heater did not work properly and made a horrible noise so we just turned it off. There was an awful wet dog smell in the north stairwell. Lots of noise of diesel trucks in the parking lot all night long as well as traffic noise.

3rd floor room and no elevator

Room was nice and clean and bed was comfortable. Enjoyed the pool but the water was pretty cold. Breakfast could have been better. The hotel was in a convenient place for what we wanted.

There were bed bugs!! The elevator didn’t work. But there were bed bugs, the front desk offered to move me rooms. But bed bugs….

Fix the elevator, ice machines on 2nd & 3rd floors. Clean the tub drain so water will flow faster down the drain than it comes from the shower head. Keep the breakfast options stocked atvall times.

We stayed one night in early August 2023, and found the room and hotel clean and comfortable. An impressive plus was that the hotel has a free car charger, and I charged my plug-in hybrid before we headed out the next day.

The room was for the most part clean, but the toilet was broken and the room smelt like chlorine. We were moved to a room with a working toilet but the AC unit wasnt working right. Luckily it was cold enough outside and we could crack the window open. The biggest. Negative is that the hotel smelt of perfume and marijuana. I understand it’s legal in the state, but not okay to not notify your guests as we brought our 4 year old and 4 month old into the hotel with expectations or a hospitable environment. The elevator and pool and ice machine were all out of order as well which seemed like a huge inconvenience. Overall it wasnt up to our standards and we ended up leaving early due to all of the above.

Pool and laundry were both closed. Booked the room specifically for the pool

Room was very comfortable. Staff was very polite and friendly. Good hot breakfast. Only downside was that the pool was pretty cold.

Hey this place was great! The best feature was the free charger for my Tesla. I will definitely be back. Great location across from Walmart, very cool staff.

The rooms were large and quiet. The hotel is dark and feels dated contrary to the pictures. The bathroom while clean on the surfaces, had a very dirty floor especially around the edges.

This hotel was very clean. It smelled great and would def stay here again

There were bed bugs!! The elevator didn’t work. But there were bed bugs, the front desk offered to move me rooms. But bed bugs….

I have stayed at best western down through the years and have no complaints! Clean rooms, good breakfast, clean environment, feel safe!

All I can say is I found bedbugs

This property was very clean! The room, pool, fitness room, and breakfast area was all so clean starting from the lobby! Our room had cute little details to! All staff from from front desk check in to next morning cleaning crew to front desk check out was all so nice and ladies so sweet!

Two night stay to visit grandson at NSU. Room was super clean. Bed was wonderfully comfortable with lots of pillows to prop up for TV or reading. Bathroom clean and well stocked. Staff was super accommodating with directions, etc. Will stay again.

Not clean smelly rooms

The hotel was clean , good lighting in the parking area, breakfast was good. Employees were polite and helpful. Bed was wonderful . Rooms are showing some wear but is better than most hotels in Tahlequah. Lots of road construction going on close but was still pretty easy to get too. This was my second stay and I will be staying here again!

Elevator don’t work rooms nor clean. We had three and they were all bad. Firstly underwear left on mine from previous and dried blood on sheets in one room. They smelled bad too.

The rooms were large and quiet. The hotel is dark and feels dated contrary to the pictures. The bathroom while clean on the surfaces, had a very dirty floor especially around the edges.

Not too impressed with this property. I travel a lot for work and vacations,have stayed at many Best Westerns around the world. This will likely be my only stay here, even though my son will be in school here for 4 years Shower fixture was hanging off the shower wall, carpet was dirty in room and halls. The bath towels were so thin and scratchy after the first day we purchased our own at Walmart. Front desk staff was generally friendly, though my request to come look at the shower fixture was not addressed. A/C did not work well, room was always hot - the outside temp was high during our stay, but we kept the A/C running and it never cooled the room. Location was good, near the NSU campus (though not walking distance) with restaurants nearby.

The ice maker was broken. The elevator was broken. The water pressure in the sink was insane and water shot out everywhere. The pillows are TERRIBLE, please get standard queen size pillows, rather than something barely the size of my head. The light at the entry way of the room was not working. People were blaring music at all hours of the night in the hallway. The heater did not work properly and made a horrible noise so we just turned it off. There was an awful wet dog smell in the north stairwell. Lots of noise of diesel trucks in the parking lot all night long as well as traffic noise.

Everything was great. Bed and pillows were super comfortable. Only negative we were on the 2nd floor and the people on the 3rd floor arrived about midnight. Walked like they were 400 lbs.

Comfortable rooms beds a.c. pool

The paper-thin walls did very little to abate the noise from people stomping around on the floor above us at all hours of the night. While not necessarily the fault of the hotel, there were a group of younger kids going from room to room late at night pounding on the doors and running away.

The property is nice for a night or 2 it is pretty clean over all. The issue is the evening staff. The guy has no personality. He is not friendly at all. The property though was fine. Only issue is the ac, otherwise. The ac was put on 60 and never got before 68. It was hot in the room all night. But would stay here again if needed.

Room had an old wet dog odor to it. Desk clerk sat on his phone for ten minutes before coming to check me in. If had not been for business I would have left and requested money back

The room was comfortable and clean. However the smell from the cleaning supplies was rather strong. Not a fan of that. Second, the AC cycling on and off through the night kept us awake. On a scale of 1 to 20, I give the overall stay a 7.0.

Neighbors kept letting their kids beat on the walls for several hours throughout the day. Tub faucet was wobbly and didn't have much pressure for the shower. Otherwise it was great

My family came up from Texas, and we planned a fun trip—taking the younger kids to the carnival while the older ones attended a crab boil and went rafting. After arriving and checking into our hotel, the front desk clerk asked for my ID. Upon seeing it, he immediately informed me that I couldn’t stay at the hotel because I lived within 50 miles of the property. I was shocked and explained that this restriction should have been clearly stated prior to booking. I also shared that I had family in the area and that this was part of a planned family gathering. The clerk told me I could cancel the reservation but would need to do so through Expedia, as it was made through a third party. I contacted Expedia, and they informed me I would be charged $280 to cancel the reservation. At this point, I felt cornered and reluctantly agreed to stay. However, the clerk then required a $250 cash deposit, claiming he couldn’t accept it on my debit card or return it that way, which I found highly inconvenient and suspicious. At this point, I began to feel I was being discriminated against. I showed my law enforcement credentials—including commission cards from the State of Oklahoma, the Cherokee Nation Marshal Service, and the Muskogee County Sheriff’s Department. The clerk’s demeanor noticeably changed after seeing my identification, as if realizing he may have made a mistake. Still, I was uncomfortable staying at the hotel under these circumstances. I decided to leave this hotel.

The motel is nice has several usb ports. I ask for a late check out because of a medical procedure. I informed the staff of this at check in. At 1045 housekeeping knocked on my door. I informed her i had late check out. Which was just an hour but i had at procedure at 530am and was trying to rest before heading home. She knocked again at 11am told her late checkout so she went to front desk and he called my room. I wont stay there again. I will pay more and stay at tru hilton down the street

It took forever for someone to come to the desk to get checked in.

The staff are friendly and very helpful. The room is clean and very comfy.

Hotel staff was very nice and helpful. There was an extremely intoxicated guest across from us being very loud. We tried to handle ourselves in a cordial manner but when other guest was still being noisy, we called front desk. Someone came up and handled immediately and we were able to sleep in peace and quiet. Very appreciative of their help!

Check in was an hr. late. I was promised an early check in. That never happened. I request to speak with a manager. That never happened. Staff was incompetent. I will never stay at with this hotel organization ever again.

The manager, Mr. Patel, was so nice, understanding, and caring with me and my family. Worked with all of our needs and requests. Customer service was outstanding.

They didnt have our 2nd room in their system even though i showed them my email with all the details.......sooooo slow, took 30 mins to get both rooms

I had a question for the young woman at the desk. She helped me immediately and solved my problem. I appreciate that!

Check in was easy. Staff were nice. The hotel is very clean, quiet and in a good location for shopping and dining.

Quiet location. Walmart, McDonalds and Burger Kkng are walkable distance. Close to other restaurants but I’d prefer to drive those

Property is in a good location as you enter Tahlequah from the west, and close to food and shopping. Its not walkable to downtown or NSU, but we didn't expect that as we are familiar with the town. The HVAC is an old school motel style under the window floor unit. And it smelled musty. Otherwise the room was clean. We didn't try the breakfast or pool so can't comment.

Great location and property

Close to Walmart, Starbucks and McDonald’s

Clean, well built and decorated, very convenient location.

Close by stores and restaurants

Convenient location. Fairly quiet for abutting busy street

Great location

Always a clean, safe, and centrally located stay in Tahlequah. I have stayed at this hotel the last 2 years before the pumpkin holler race. It's a great spot, I'll be back next year!

Hey this place was great! The best feature was the free charger for my Tesla. I will definitely be back. Great location across from Walmart, very cool staff.

Fairly new and update hotel. Breakfast needs a little improvement. Overall very good experience.

Room was nice and clean and bed was comfortable. Enjoyed the pool but the water was pretty cold. Breakfast could have been better. The hotel was in a convenient place for what we wanted.

Bathroom towels were like sand paper. TV remote would not change channels but the volume worked so it wasn’t the batteries. We stayed 2 nights and bed was not made for day 2 by house keeping. Breakfast was not good. Waffle machine old and everything stuck to it even with lots of oil. For the quality this hotel charges way too much.

Fix the elevator, ice machines on 2nd & 3rd floors. Clean the tub drain so water will flow faster down the drain than it comes from the shower head. Keep the breakfast options stocked atvall times.

Bed was very comfortable!!! Breakfast was ok, cheese omelets were good. I do like the fact they have coffee & creamer on deck it is watered down but it's coffee.

There were a lot of little things here and there that overall created a bad experience. There were some torn sheets, outlets in the room didn't work, shower head malfunctioning, stale cereal, no tea available, no eggs available for breakfast. We will not be back and we do not recommend it.

I am having a hard time thinking of something positive to say. I am just going to list all the issues we encountered. **Safety and security— we have seen people living in their car in the north side of the building. When we arrived back to the room there were some men drinking beers from their truck and threw the cans on the ground. It looked like (out of town workers ) as guests. The door bold to the room is very loose. You could the door shake from vibrations and when you pull on the handle there is about a 1 1/2 inch play between the door jam and lock. ** cleanliness of the room and front desk area. Our room was not up to standard. The bathroom floor, outside of microwave, refrigerator, were dirty. There was one towel, one washcloth ( which was wadded up in some kind of ball ) and one hand towel. One set for each of us. That was it. The towels were rough really rough ugly and worn. I did go to the front desk and asked for a couple more which I did receive. There is an ugly broken down ice machine on the first floor where we were staying. **hallway floor looked like it had not been vacuumed leading to our room. *** customer service— the morning breakfast was ok, but the two employees were more concerned about making breakfast for the other employees. They did not do a good job keeping food stocked. They just didn’t seem to care. They were not friendly at all. I will stop from here. This was a very bad experience for us.

Place was quiet and clean. Breakfast was hot and very good. Staff was nice. Would stay here again.

The hotel was clean , good lighting in the parking area, breakfast was good. Employees were polite and helpful. Bed was wonderful . Rooms are showing some wear but is better than most hotels in Tahlequah. Lots of road construction going on close but was still pretty easy to get too. This was my second stay and I will be staying here again!

We always love staying at Best Western Hotels and this was no exception. I have bursitis and find the beds so comfortable. Room was clean and well appointed and breakfast was very good! Staff here was pretty good.