I agree with policies for a purpose. We arrived 20 minutes ahead of 3:00. Walked in, smiled, and said recognizing we’re slightly early but we’d like to check in if possible. Were told “No, no check in until 3:00”. My smile faded and I looked at my watch to make sure I had the time right. The clerk was rude. If he’d have said, sorry, we’re a little busy or behind on housekeeping, I’d have been fine with that. Property is becoming worn and weary even for a relatively new hotel as most TRU are. Someone was smoking in a room nearby and it was wafting into ours. Highway noise from Rt 40 is exceptionally loud and constant through the night. The Turkey Creek area is a good location for food, shopping if needed, and nice small parks for an after dinner stroll. Close and convenient to all parts of downtown Knoxville. There are lots of better options along the very same location. I’ll question the wisdom of booking a TRU stay again, anywhere. Shame, as we’ve typically had above average experiences at TRU locations. We don’t require fancy or extraordinary. We appreciate basic courtesies and a moderately quiet nights sleep.
I agree with policies for a purpose. We arrived 20 minutes ahead of 3:00. Walked in, smiled, and said recognizing we’re slightly early but we’d like to check in if possible. Were told “No, no check in until 3:00”. My smile faded and I looked at my watch to make sure I had the time right. The clerk was rude. If he’d have said, sorry, we’re a little busy or behind on housekeeping, I’d have been fine with that. Property is becoming worn and weary even for a relatively new hotel as most TRU are. Someone was smoking in a room nearby and it was wafting into ours. Highway noise from Rt 40 is exceptionally loud and constant through the night. The Turkey Creek area is a good location for food, shopping if needed, and nice small parks for an after dinner stroll. Close and convenient to all parts of downtown Knoxville. There are lots of better options along the very same location. I’ll question the wisdom of booking a TRU stay again, anywhere. Shame, as we’ve typically had above average experiences at TRU locations. We don’t require fancy or extraordinary. We appreciate basic courtesies and a moderately quiet nights sleep.
