Utopia Naiharn by Fred&Com Phuket

The property is made up of 3 blocks. Each block has a swimming pool at ground level and one on the roof. None of the pool areas had adequate sunbeds or umbrellas, one in each area, so I complained and they didn't do anything about it. They show pool bars in their advertising but these are closed because they do not have a licence. There are communal buildings next to the pools but these are locked with a notice saying closed for refurbishment. No work is going on there at all. They advertise a Japanese restaurant on the top of one building, but this is closed and empty. There are no telephones in the rooms so you cannot contact reception. There are water features in each pool area, like cascading waterfalls etc but these did not work.

Duplex room, cooking facilities limited, good fridge, seating uncomfortable , TV no youtube or Netflix, bed comfortable, bathroom nice but no where to put toiletries. 15 min walk to main area with shops and resteraunts, 20 mins to nice beach. Limited sunbeds and umbrellas by pool. Staff excellent and friendly.

Omg …. Construction next door , spells like toilet outside the hotel … Poor staff at the reception 2 only for all check in ppl … waited 2h to check in … Far away from everything 4 sun beds by the pool 1 unbrella … it’s a joke

Will stay there again

Lacks on amenities such as a toaster in room with a kitchenette/microwave containers/balcony, furniture/poolside furniture, apart from that nice room, nice hotel