Tru By Hilton Brockton

Hotel nuevo buenas instalaciones la mejor opcion en esa zona

I have stayed at Tru by Hilton in other locations and so I had a certain expectation when I got to the property. It was a quick one night stay to go to a concert. Let me say, Chris at the front desk was terrific and appeared to be doing all she could to get us checked in. There was a party of about 15 people ahead of us who were unable to check in because their rooms weren't cleaned. So Chris was even helping try to clean rooms to get people checked in. Check in at the Tru was at 3PM and we arrived at 4:30 and had to wait an hour to get checked in. While I was waiting, I had to use the lounge bathrooms - no toilet paper, no soap, no way to dry my hands. Then once we got into the room only two plugs worked - one in the bathroom and one by the bed. All of the other plugs, including the second one in the bathroom were blocked - you couldn't put the plug in. There was hair in the bathtub. AND there was NO SHADE on the window. Instead they had kind of pinned up a bedsheet to cover the window for privacy but only attached in three points so it left gaping holes. In addition all of the public garbage cans - by the elevator, in the lobby were overflowing even in the morning when we left. Chris was great. The hotel was not. This is frustrating as I booked last minute - so the hotel could have just said they were full, and not rented me a room.

The room was clean and fresh. Service was great. Great hosts

No room available when we arrived to check in at 3:15pm. Had to wait about 1/2 hour for a room to be cleaned, which took so long I was late leaving for an important call time for a show I was performing in. When got to room neither key card worked. No cups in room for bathroom. Shampoo, conditioner and soaps were in the wrong places (hand soap in shower, conditioner near sink).

Everything was very clean and lovely, this was a great place to stay. My only issue is that a lot of things were broken: ice maker, guest laundry room, hallway bathroom fixtures. One broken thing is fine but several at once speaks to an underlying issue.