TEMPLESTAY ZENSŌ

Cancellation policy: 14 day(s) before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay. Check-in from 3:00 PM - 8:00 PM Check-out until 11:00 AM Payment upon arrival by cash, credit and debit cards. This property may pre-authorize your card before arrival. Taxes included. Breakfast not included. General: No curfew. Pets are allowed on request. Children allowed: 0 to 3 years old. Non smoking. The outdoor area may be used until 10:00 PM (22:00 hrs). ----- Scope of Application ----- These Terms govern accommodation contracts and related agreements between the facility and the Guest. Matters not stated herein are subject to applicable laws and generally accepted practices. Special conditions agreed with the Guest shall prevail if compliant with such laws and practices. 1. Application for Accommodation Guests must provide: • Name and contact details • Check-in/out dates, arrival time, and transport • Accommodation plan and number of guests • Requested additional services • Applicant details (if different from Guest) • Pet information • Any other required information 2. Requests to extend stays or change plans are treated as new contracts and do not automatically cancel existing bookings. Guests agree: • Not to transfer reservations without consent. • Not to make duplicate or unreasonable multiple bookings. 3. Contract Formation The contract is concluded upon the facility’s acceptance of the application, or upon receipt of advance payment where required. 4. Refusal of Contract The facility may refuse a booking if: • Terms are not met or no vacancy exists. • The Guest has an infectious disease. • Accommodation is impossible due to force majeure. • The Guest is linked to organised crime or similar entities. • The Guest risks violating laws, public order, or morals. • The Guest makes unreasonable demands or breaches rules (including smoking violations). • Legal requirements or facility regulations are not met. • A minor stays without guardian consent. • The reservation was transferred without approval. • Duplicate or unreasonable bookings are identified. 3. Guest Cancellation Guests may cancel (except non-refundable plans) subject to cancellation fees • 14 days or less before the stay date/ No-show / Day of arrival: 100% fee Notes: • After 8:00 PM the day before = arrival day. • Shortened stays follow the same policy. • Booking platform policies may override. • Failure to arrive without notice may be treated as cancellation. 4. Facility Cancellation The facility may cancel the contract if: • The Guest violates laws, rules, or public order. • The Guest has an infectious disease. • Accommodation becomes unavailable (force majeure). • The Guest is associated with organised crime. • The Guest makes threats or unreasonable demands. • The Guest breaches facility regulations. • Legal provisions apply. • A minor lacks guardian consent. • Booking transfer or duplication is detected. • The facility may assist in finding alternative accommodation where appropriate. 5. Registration At check-in, Guests must provide: • Personal and contact details; • Passport details for non-resident foreigners; • Departure details; • Any required additional information. • Proof of payment methods may be required. 6. Room Use Rooms are available between designated check-in and check-out times. Extended use may incur additional fees. 7. Rules and Conduct Guests must comply with facility regulations, house rules, and guidelines. 8. Payment Fees include: • Accommodation, additional services, taxes, service charges, and other agreed charges. • Payment is due at check-out or upon request. Charges apply even if the Guest does not stay after the room is made available. 9. Baggage & Belongings • Pre-arrival baggage is accepted only by prior agreement and at the Guest’s risk. • Post check-out storage is not provided. • Unclaimed items may be disposed of or handled at the facility’s discretion. 10. Valuables Guests must inform the facility before bringing large amounts of cash or valuables. The facility may refuse such items and is not liable for loss or damage. 11. Liability Guests are responsible for damages caused by intentional acts or negligence. 12. Room Entry The facility may enter rooms without permission when necessary for: • Cleaning or service. • Safety, legal compliance, or emergency. • Protection of property or occupants. 13. Parking Parking is provided upon request at the Guest’s own risk. The facility accepts no liability. 14. Severability If any provision is found invalid, the remaining terms remain in effect. Terms may be updated without prior notice. 15. Amendments These Terms may be amended in accordance with applicable law. Changes take effect upon announcement on the facility’s website. Supplementary Provisions • Last amended: 25 December 2022 • Effective date: 10 January 2023

Cancellation policy: 14 day(s) before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay. Check-in from 3:00 PM - 8:00 PM Check-out until 11:00 AM Payment upon arrival by cash, credit and debit cards. This property may pre-authorize your card before arrival. Taxes included. Breakfast not included. General: No curfew. Pets are allowed on request. Children allowed: 0 to 3 years old. Non smoking. The outdoor area may be used until 10:00 PM (22:00 hrs). ----- Scope of Application ----- These Terms govern accommodation contracts and related agreements between the facility and the Guest. Matters not stated herein are subject to applicable laws and generally accepted practices. Special conditions agreed with the Guest shall prevail if compliant with such laws and practices. 1. Application for Accommodation Guests must provide: • Name and contact details • Check-in/out dates, arrival time, and transport • Accommodation plan and number of guests • Requested additional services • Applicant details (if different from Guest) • Pet information • Any other required information 2. Requests to extend stays or change plans are treated as new contracts and do not automatically cancel existing bookings. Guests agree: • Not to transfer reservations without consent. • Not to make duplicate or unreasonable multiple bookings. 3. Contract Formation The contract is concluded upon the facility’s acceptance of the application, or upon receipt of advance payment where required. 4. Refusal of Contract The facility may refuse a booking if: • Terms are not met or no vacancy exists. • The Guest has an infectious disease. • Accommodation is impossible due to force majeure. • The Guest is linked to organised crime or similar entities. • The Guest risks violating laws, public order, or morals. • The Guest makes unreasonable demands or breaches rules (including smoking violations). • Legal requirements or facility regulations are not met. • A minor stays without guardian consent. • The reservation was transferred without approval. • Duplicate or unreasonable bookings are identified. 3. Guest Cancellation Guests may cancel (except non-refundable plans) subject to cancellation fees • 14 days or less before the stay date/ No-show / Day of arrival: 100% fee Notes: • After 8:00 PM the day before = arrival day. • Shortened stays follow the same policy. • Booking platform policies may override. • Failure to arrive without notice may be treated as cancellation. 4. Facility Cancellation The facility may cancel the contract if: • The Guest violates laws, rules, or public order. • The Guest has an infectious disease. • Accommodation becomes unavailable (force majeure). • The Guest is associated with organised crime. • The Guest makes threats or unreasonable demands. • The Guest breaches facility regulations. • Legal provisions apply. • A minor lacks guardian consent. • Booking transfer or duplication is detected. • The facility may assist in finding alternative accommodation where appropriate. 5. Registration At check-in, Guests must provide: • Personal and contact details; • Passport details for non-resident foreigners; • Departure details; • Any required additional information. • Proof of payment methods may be required. 6. Room Use Rooms are available between designated check-in and check-out times. Extended use may incur additional fees. 7. Rules and Conduct Guests must comply with facility regulations, house rules, and guidelines. 8. Payment Fees include: • Accommodation, additional services, taxes, service charges, and other agreed charges. • Payment is due at check-out or upon request. Charges apply even if the Guest does not stay after the room is made available. 9. Baggage & Belongings • Pre-arrival baggage is accepted only by prior agreement and at the Guest’s risk. • Post check-out storage is not provided. • Unclaimed items may be disposed of or handled at the facility’s discretion. 10. Valuables Guests must inform the facility before bringing large amounts of cash or valuables. The facility may refuse such items and is not liable for loss or damage. 11. Liability Guests are responsible for damages caused by intentional acts or negligence. 12. Room Entry The facility may enter rooms without permission when necessary for: • Cleaning or service. • Safety, legal compliance, or emergency. • Protection of property or occupants. 13. Parking Parking is provided upon request at the Guest’s own risk. The facility accepts no liability. 14. Severability If any provision is found invalid, the remaining terms remain in effect. Terms may be updated without prior notice. 15. Amendments These Terms may be amended in accordance with applicable law. Changes take effect upon announcement on the facility’s website. Supplementary Provisions • Last amended: 25 December 2022 • Effective date: 10 January 2023