威明頓新城紅屋頂HomeTowne Studios

This hotel was by far one of the worst places I have booked. We didn’t even get to stay. We opened the door to our room and it smelled of smoke so much that we were able to smell it as soon as the door was open. When we went down to the front desk the lady named Viva was very rude and not understanding, she walked away during our conversation as if she didn’t care. She argued with us about getting a receipt or proof we didn’t stay there. Overall property was horrible, dirty and run down. Staff were terrible. Pool was closed and the lady at front desk said she didn’t know when it would open. Police were called when I was checking in due to the fact they weren’t returning a ladies deposit. Overall terrible experience.

I stayed at Hometown for a week and I enjoyed my stay. Front desk was very nice and helpful. I talked with the new GM in the morning. He told me about the progress that they have made and future plans for improvement. There were no rowdy people on the property. I felt very safe and my room was extremely clean. WiFi was fast. Bed was comfortable. Everything worked in the room and water was hot. There is a nice restaurant and bar on the premises to enjoy a drink in the evening after a long day at work. All in all my stay was great. Recommend to everyone.

Once checked in we were given no information on where the elevator was. We wandered for a while before going back to ask. It was over halfway down floor 1. We reached our room and upon opening the door found bugs scattering in the light. The sink was both cracked and also had a constant leak. You couldn’t turn it off. The room overall just wasn’t very clean. All the bedding had stains and spots. There was sticky residue left on multiple surfaces throughout the room. Overall terrible experience. Would not recommend and will not be going back.

We often praise that hotels must be on our exceptional service. They appreciate friendly and helpful staff members who go above and beyond to ensure a pleasant stay. Like Wifi is good, Mattress is so comfortable. Room smells with pleasant odour. Outside seenary looks good with the pretty Gardneir, seperate smoking zone available. Overall i do have pleasant and a peacfull staff with the expectations.

Suppose to be a smoke free property but as soon as you walk in the lobby all I could smell was cigarettes. That’s was a major turn off. Poor directions as to where the elevated was located so I had to end up taking the stairs with two large bags, a infant child in career and two toddlers walking behind me up a flight of stairs then down super long halls. Then I get to the room it appears to be clean until I took a close look at the bed sheets. If it wasn’t for me having my small children I would have left immediately. We’re not even gone discuss the bathroom! We ended up not even using that just terrible.

Staff not at the desk when I arrived. Waiting 20 minutes before they returned. Used the bathroom in lobby that had no toilet paper or paper towels. Trash piled in a hallways. Burn on the bedding on my bed. Would have never stayed if I didn’t arrive so late and have no other options.

Not clean, while hotel smells like pot. Beeping noises going off all night long. Very long check-in process. Would not stay here again or recommend.

Not clean

I booked a stay in a room that was supposed to be smoke free. It REEKS of smoke. The room is literally damp. My socks are wet from walking around on the floors. The towels smell like mildew and mold. One of them was crusty to the touch. There are cockroaches EVERYWHERE. The room had very obviouslt not even been vacuumed. The building is disgusting in the halls.

Booked a room with 2 queen beds for 3 people and 2 small dogs. On arrival got a room with a king size bed to share with my wife and friend. Asked lobby to get us another room for next day, NOT even a single effort was made towards a new accommodation for what we paid for. We should get a half refund at least. Bed had stained sheets and torn comforter, smelled moldy inside the room plus cigarette hallway smell very strong. Broken toilet seat and flush handle. Shower water pressure was really low. Overall NOT a very pleasant experience, will never recommend or stay at this place. Red Roof should close down operations at this location.

This is not a great place to stay. Despite it being 'smoke free', our room smelled so bad that we had to get some Febreeze just to tolerate it for one night. Our refridgerator looked like someone had shot pellets at it. I'd never stay there again.

This hotel used to be nice. I found dead roaches in my room then they transferred me to another room. That was even more disgusting. They had no towels for the room that I was in but they transferred me to smelt like cigarettes. When I ask for a non-smoking room the bedsheets were dirty as hell to make them switch it, this place just went down the drain to whoever the owner is. I hope you turn this place around.

Once checked in we were given no information on where the elevator was. We wandered for a while before going back to ask. It was over halfway down floor 1. We reached our room and upon opening the door found bugs scattering in the light. The sink was both cracked and also had a constant leak. You couldn’t turn it off. The room overall just wasn’t very clean. All the bedding had stains and spots. There was sticky residue left on multiple surfaces throughout the room. Overall terrible experience. Would not recommend and will not be going back.

Roaches, roaches, roaches. I called down to desk twice all I got was an I’m sorry. I had to check out early. Had to track down manager after already leaving messages and when I finally spoke to manager he said no notes was left from front desk people making him aware of situation. No compensation was offered just a possible future discount for when I return. WHAT?!?!!! I won’t EVER return to be using that. Not taking this serious is a big problem. I spent $100 to stay with roaches ABSOLUTELY NOT!!! Best Western plus I found for another night: great full hot breakfast, indoor pool, gym, few dollars cheaper and NO ROACHES!! So sorry didn’t find them sooner. RED ROOF/HOME TOWNE DO BETTER!!!!!!!!!

Suppose to be a smoke free property but as soon as you walk in the lobby all I could smell was cigarettes. That’s was a major turn off. Poor directions as to where the elevated was located so I had to end up taking the stairs with two large bags, a infant child in career and two toddlers walking behind me up a flight of stairs then down super long halls. Then I get to the room it appears to be clean until I took a close look at the bed sheets. If it wasn’t for me having my small children I would have left immediately. We’re not even gone discuss the bathroom! We ended up not even using that just terrible.

Not clean, while hotel smells like pot. Beeping noises going off all night long. Very long check-in process. Would not stay here again or recommend.

Not as expected. Bathroom shower had broken walls and cap was very dirty

Room had alot of gnats and few roaches. Wifi signal was not strong at all itcwas bcery weak. Couldn't connect to my laptop, tablet or even my phone. The bed was on some metal platform so when u sit or move on bed it sound like drums or a band playing. Other than that the room was big, spacious, clean. I gave it an average

We booked and paid online through Expedia as we always do for our company and when we arrived the hotel charged so many additional fees it was crazy. We had cockroaches in our rooms, rooms were filthy and worn down, our heater didn’t work only blew air out-no heat, we had to request towels numerous times, were charged for our registered service dog, the website said they offered continental breakfast, no breakfast.. this place was a joke!! Horrible!!

The Wifi is so bad that they shouldnt even advertise that they offer it.Gnat swarms in the bathroom.Throw pillows on the beds are just throw pillows from a sofa in pillow cases.The shower or the toilet leaked water all over the floor.Very noisy.Could hear loud music off and on all night.Horriable place.I would rather sleep on a park bench next time

Booked a room with 2 queen beds for 3 people and 2 small dogs. On arrival got a room with a king size bed to share with my wife and friend. Asked lobby to get us another room for next day, NOT even a single effort was made towards a new accommodation for what we paid for. We should get a half refund at least. Bed had stained sheets and torn comforter, smelled moldy inside the room plus cigarette hallway smell very strong. Broken toilet seat and flush handle. Shower water pressure was really low. Overall NOT a very pleasant experience, will never recommend or stay at this place. Red Roof should close down operations at this location.

When I checked in I was informed I had to pay a $100.00 deposit the room was $90.00 I had a king size bed but the pillows were the size of chick lets like a foot square.

I stayed at Hometown for a week and I enjoyed my stay. Front desk was very nice and helpful. I talked with the new GM in the morning. He told me about the progress that they have made and future plans for improvement. There were no rowdy people on the property. I felt very safe and my room was extremely clean. WiFi was fast. Bed was comfortable. Everything worked in the room and water was hot. There is a nice restaurant and bar on the premises to enjoy a drink in the evening after a long day at work. All in all my stay was great. Recommend to everyone.

This stay was awful.. It took an hour to check in and 30 min to check out There were bugs crawling in the bathroom Load noises and knocking on our door 2 times throughout the night No black out curtains yet we were right under a street light A man walking around the front driveway from the minute we Pulled in until at least 12 just passing We would have complained about all this to them but it wouldn’t have matter We asked for help with our blinds because they were broken. They came to fix them and tried to show my fiancé how with attitude We had been on an 10 day trip and we were exhausted just need sleep before our flight Needless to say we got no rest yet paid $120 I use hotel.com for every travel and I have never been satisfied

Quiet and uneventful

Staff not at the desk when I arrived. Waiting 20 minutes before they returned. Used the bathroom in lobby that had no toilet paper or paper towels. Trash piled in a hallways. Burn on the bedding on my bed. Would have never stayed if I didn’t arrive so late and have no other options.

I don't like having to pay a $100 deposit in addition to my room fee. I also don't appreciate a desk clerk is seems to have difficulty answering questions and does not think it is rude to answer the phone while helping a customer.

This hotel was by far one of the worst places I have booked. We didn’t even get to stay. We opened the door to our room and it smelled of smoke so much that we were able to smell it as soon as the door was open. When we went down to the front desk the lady named Viva was very rude and not understanding, she walked away during our conversation as if she didn’t care. She argued with us about getting a receipt or proof we didn’t stay there. Overall property was horrible, dirty and run down. Staff were terrible. Pool was closed and the lady at front desk said she didn’t know when it would open. Police were called when I was checking in due to the fact they weren’t returning a ladies deposit. Overall terrible experience.

Not clean, while hotel smells like pot. Beeping noises going off all night long. Very long check-in process. Would not stay here again or recommend.

We booked and paid online through Expedia as we always do for our company and when we arrived the hotel charged so many additional fees it was crazy. We had cockroaches in our rooms, rooms were filthy and worn down, our heater didn’t work only blew air out-no heat, we had to request towels numerous times, were charged for our registered service dog, the website said they offered continental breakfast, no breakfast.. this place was a joke!! Horrible!!

Booked a double bed room but gave us a single bed room. Front desk personnel took care of business and corrected the mistake after a couple of pleas. Effort well -appreciated.

I stayed at Hometown for a week and I enjoyed my stay. Front desk was very nice and helpful. I talked with the new GM in the morning. He told me about the progress that they have made and future plans for improvement. There were no rowdy people on the property. I felt very safe and my room was extremely clean. WiFi was fast. Bed was comfortable. Everything worked in the room and water was hot. There is a nice restaurant and bar on the premises to enjoy a drink in the evening after a long day at work. All in all my stay was great. Recommend to everyone.

I attempted to check in as planned with my service dog. They denied me the right to do that unless I had “ID” for him. Service animals are not issued “ID”. Not to mention the hotel advertises itself as ‘pet friendly’ and they even claimed they are not even that! Regardless—-service animals can’t be denied access.

This stay was awful.. It took an hour to check in and 30 min to check out There were bugs crawling in the bathroom Load noises and knocking on our door 2 times throughout the night No black out curtains yet we were right under a street light A man walking around the front driveway from the minute we Pulled in until at least 12 just passing We would have complained about all this to them but it wouldn’t have matter We asked for help with our blinds because they were broken. They came to fix them and tried to show my fiancé how with attitude We had been on an 10 day trip and we were exhausted just need sleep before our flight Needless to say we got no rest yet paid $120 I use hotel.com for every travel and I have never been satisfied

When i arrived...the room was overbooked and they said they had called me. Unfortunately i was driving so when i didnt call back them back they assumed i was not coming even though it was before check in and charged me. So because of that i did not have the option to fond another place. So i could only get two rooms with kings instead of what i had reserved. Then because i had a pet i was sequestered to the old part of the hotel. It was dirty, there was drug use, there was fighting all night. It really was quite disgusting. It was dog friendly yet there were poisonous ant traps in the bath. My poor elderly relatives. Never, ever again!

I was at first very skeptical to book a room at this hotel due to the past reviews. But took the chance anyways as it was closer to my Mom's house. And they have a small kitchenette and are pet friendly. It was perfectly fine for my one night stay. The check-in clerk was pleasant. The hotel was nice and clean though slightly dated. The Housekeepers were all friendly and gave me a pair of extra wash cloths next day morning. Not too bad unlike the reviews.

Rooms were clean property wasnt too bad. Good location

We often praise that hotels must be on our exceptional service. They appreciate friendly and helpful staff members who go above and beyond to ensure a pleasant stay. Like Wifi is good, Mattress is so comfortable. Room smells with pleasant odour. Outside seenary looks good with the pretty Gardneir, seperate smoking zone available. Overall i do have pleasant and a peacfull staff with the expectations.

This stay was awful.. It took an hour to check in and 30 min to check out There were bugs crawling in the bathroom Load noises and knocking on our door 2 times throughout the night No black out curtains yet we were right under a street light A man walking around the front driveway from the minute we Pulled in until at least 12 just passing We would have complained about all this to them but it wouldn’t have matter We asked for help with our blinds because they were broken. They came to fix them and tried to show my fiancé how with attitude We had been on an 10 day trip and we were exhausted just need sleep before our flight Needless to say we got no rest yet paid $120 I use hotel.com for every travel and I have never been satisfied

Quiet and uneventful

We booked and paid online through Expedia as we always do for our company and when we arrived the hotel charged so many additional fees it was crazy. We had cockroaches in our rooms, rooms were filthy and worn down, our heater didn’t work only blew air out-no heat, we had to request towels numerous times, were charged for our registered service dog, the website said they offered continental breakfast, no breakfast.. this place was a joke!! Horrible!!

I stayed at Hometown for a week and I enjoyed my stay. Front desk was very nice and helpful. I talked with the new GM in the morning. He told me about the progress that they have made and future plans for improvement. There were no rowdy people on the property. I felt very safe and my room was extremely clean. WiFi was fast. Bed was comfortable. Everything worked in the room and water was hot. There is a nice restaurant and bar on the premises to enjoy a drink in the evening after a long day at work. All in all my stay was great. Recommend to everyone.