Name: BEST WESTERN Hôtel du Vieux Marché
Address: 33 rue du Vieux Palais / 15 rue de la Pie, Rouen, Seine-Maritime (département), FR
Price range: 92 $US–185 $US per night
Rating: 8.73

Ce qu'en disent des voyageurs

À l'Hôtel Littéraire Gustave Flaubert, BW Signature Collection, les voyageurs apprécient l'emplacement central et calme, donnant sur une cour intérieure, la décoration charmante sur le thème de la littérature, le personnel accueillant et les chambres généralement confortables, tout en notant que l'accès en voiture et le stationnement peuvent être délicats et que certaines chambres sont petites.

Le petit-déjeuner est fréquemment décrit comme généreux et savoureux, bien que certains clients le trouvent cher ou irrégulièrement réapprovisionné. La propreté et l'entretien sont globalement satisfaisants, mais des signalements isolés font état de lacunes au niveau du service de chambre, d'odeurs ou d'éléments usés ou datés. Certains mentionnent des nuisances sonores entre les chambres, un Wi‑Fi irrégulier ou des performances climatiques variables. Attendez-vous à un établissement plein de caractère, idéalement situé en centre-ville, offrant un confort agréable et quelques particularités pratiques.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Un parking sur place est disponible mais limité et difficile d'accès dans la zone piétonne ; il est important de réserver à l'avance et de suivre le code d'accès et les instructions pour l'ascenseur à voitures. Une petite salle de sport reçoit des commentaires positifs.

Avis de voyageur à ce sujet

8

Bo

12 oct. 2025

·

A séjourné 2 nuits

Nice location. Parking must be reserved before arrival

6

Waldemar

1 oct. 2024

·

A séjourné 1 nuit

Hotel befindet sich im Stadtzentrum, alle Sehenswürdigkeiten sind zu Fuß erreichbar. Wenn Sie mit dem Auto anreisen, beachten Sie bitte, dass Sie durch eine Fußgängerzone fahren müssen, um das Hotel zu erreichen. Ist nicht einfach

10

David

19 juil. 2024

·

A séjourné 7 nuits

I had an excellent stay at l’hôtel Littéraire Gustave Flaubert in Rouen -we even extended it by several extra days! The location is central, with a great downtown feel and easy access to coffee shops, museums, and monuments. The room was comfortable, with plenty of power outlets and good lighting. The hotel’s literary vibe, with books and reading zones, was incredible. Breakfast was great, with ample options including eggs, bakery items, cereal, jams, and beverages. However, we only had it once since we preferred exploring nearby dining options. The room was clean, with comfortable linens and pillows. The air conditioning was effective and easy to adjust. The bathroom had enough space, and the shower always provided hot water. The cleaning staff was outstanding. The front desk staff were formidable. Estelle, Mathieu, and Louise were particularly AMAZING! – friendly, courteous, and exceptionally helpful. They made every interaction delightful and went above and beyond to ensure my stay was perfect. They also entertained my desire to communicate in French. The fitness room was incredible, with a dedicated air conditioning system and top-end gear including a rower, bicycle, and Rogue lifting equipment. I had a couple of great training sessions there. For longer stays, I suggest upgrading to a bigger room with a coffee maker, fridge, and maybe a terrace. Next time I visit Rouen, I will definitely stay here.

10

Thomas

6 sept. 2024

·

A séjourné 1 nuit

Nice hotel and room close to Cathedral and dining options. Parking is a little bit of a problem, if no more spots available in hotel garage.

8

John

4 nov. 2024

·

A séjourné 1 nuit

A great hotel that is in a perfect location. Room was very comfortable and bed was fantastic. Staff were super helpful . Car park was essential and hit the spot. Be sure to prebook

8

Thomas

20 mai 2025

·

A séjourné 1 nuit

While this property is nice, it is in an old section of town and was rather hard to get to with luggage. When we checked in I was told to park at the Palais de Justice lot, which we did. It was a 10 minute walk with our bags. In addition, the front desk told us they had a special deal with the garage and it was 12 Euros. I asked if we needed to do anything to get that special, and he said no. However, when we left the garage, it was 22.90 Euros…so almost twice as much! That was a bit disappointing. I did like the fact that they gave you fresh water and ice at the reception desk. There were no bath clothes in the room. Beds and view were nice!

10

Larry

3 nov. 2024

·

A séjourné 5 nuits

An outstanding location, excellent ambiance, and amazingly helpful staff. I highly recommend this hotel! If you are arriving by car, call them and get the specific directions and access code or the pedestrian zone you must transit to reach the hotel. Also reserve a parking spot with them in advance. Parking in the area is very scarce.

10

Belon

24 nov. 2025

·

A séjourné 1 nuit

Tres beau 4 étoiles. Jolie salle de sport. J’ai passé un beau moment. Je recommande virement

10

David

19 mai 2024

·

A séjourné 1 nuit

The hotel has a good vibe and the location is right in the middle of the historic centre. We used the underground car park which was priced 20 euro but very convenient. You’ll need a code to access the pedestrian city centre with your car

10

Catharine

9 avr. 2025

·

A séjourné 1 nuit

Staff were excellent -very helpful and kind. Parking is a challenge -you need to book before hand and there is a weird car lift to a very small underground car park -not for the claustrophobic.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté générale est bien notée, mais certains clients ont signalé des lacunes telles que des salles de bain sales, des odeurs persistantes, un service de chambre manqué ou des cendriers extérieurs non vidés.

Avis de voyageur à ce sujet

10

Elizabeth

7 juin 2023

·

A séjourné 3 nuits

Very clean.

2

Otacilio

23 févr. 2025

·

A séjourné 1 nuit

I was told the room was cleaned. The bed was made. I was missing a towel, kleenex ant toilet paper. When i pulled back the bed sheets there was body hair all over the place. Not cleaned.

10

Jenyth

6 juin 2024

·

A séjourné 3 nuits

It took me awhile to find the hotel entrance as the sign is the same color of gray as the stone entrance. And, my roller bag made quite a racket bouncing over the cobblestones. Inside the courtyard I found a peaceful terrace and views of half-timbered houses, a lovely entry for sipping coffee or a beer. I had one of the cheapest rooms and it was perfect for one. Very comfortable bed, windows that opened, and a spotless bathroom. While relatively small, it was private and quiet. I made use of the gym every day for yoga and enjoyed reading my book under the shadow of Flaubert’s statue in the evenings. I ate one breakfast on site and it was adequate. I just have different eating habits. Overall, an excellent value.

6

Natalie

7 août 2024

·

A séjourné 3 nuits

Staff and location fine. Serious issues with housekeeping as they didn’t once clean or empty the bin in our room during our three night stay. Lifts slow and very dirty for days. Just making bed and new towels. Disappointed.

4

Yung Lok

13 juin 2025

·

A séjourné 2 nuits

Our experience at this four-star hotel was unfortunately well below expectations. The standard room was small and noticeably outdated, lacking the comfort and modern touches one might expect from a hotel of this rating. The bathroom was particularly disappointing—the toilet bowl had old, stubborn stains that seemed impossible to clean, which raised concerns about overall cleanliness. The view from our window left much to be desired: a flat rooftop collecting stagnant rainwater, hardly the kind of scenery that enhances a stay. The bed was also subpar—uncomfortable and not conducive to a good night’s rest. We had booked a two-night stay but seriously considered checking out after the first night. The hotel’s only redeeming quality was its convenient location, but even that couldn’t make up for the overall lackluster experience. If you’re looking for a true four-star experience, I would not recommend this hotel.

10

TszTing

13 juil. 2024

·

A séjourné 2 nuits

早餐種類繁多，而且很好吃。房間很乾淨。距離老城區很近。

10

Frank

13 nov. 2025

·

A séjourné 3 nuits

Check in was easy, room, hallways and common areas are clean, everything is in good working order, breakfast selection is excellent, staff are polite and helpful. What’s not to like?

6

Alexey

5 sept. 2024

·

A séjourné 1 nuit

There was a strong sewer smell coming from bathroom

8

Michaël

22 juin 2025

·

A séjourné 1 nuit

Personnel de l’établissement très agréable ! Hôtel avec beaucoup de charme et idéalement situé ! Un petit bémol sur deux points : un cendrier plein de mégots retrouvé sur la table de notre balcon et la chambre qui n’était pas disponible à l’heure (plus de 30 minutes d’attente).

8

Radhika

23 févr. 2026

·

A séjourné 3 nuits

clean room, good location, friendly staff

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont confortables et présentent une décoration littéraire ; beaucoup sont petites, mais des options plus spacieuses existent. Les clients mentionnent parfois des nuisances sonores, un Wi-Fi irrégulier et des performances climatiques variables.

Avis de voyageur à ce sujet

8

Marilyn

3 mai 2025

·

A séjourné 1 nuit

Joli hôtel très charmant les chambres sont très petites Très propres bonne literie

8

Dr Serge J

19 sept. 2024

·

A séjourné 2 nuits

The hotel location could not be better in the old market where Joan of Arc was burned. The staff was excellent and so friendly. The reason for not giving 5 stars comes from the very spotty wifi in our room on 2nd floor and the very average quality of the beds. If they can improve these two aspects, it would become a highly rated hotel.

8

Lone

3 août 2025

·

A séjourné 1 nuit

Nice stay with a perfect location. The receptionists are very professional and kind. There at quite a lot of noice from other rooms/stairs.

6

Stephanie D

24 sept. 2025

·

A séjourné 3 nuits

Air conditioning ineffective. Rated 4 star hotel is really 3 star

10

Claudia

15 sept. 2025

·

A séjourné 2 nuits

Camera pulita, spaziosa, molto accogliente. Letto comodo. Personale cortese. Ottima e variegata la colazione. La posizione della struttura all'interno di una corte in pieno centro storico è ottimale per la visita della città. Hotel molto curato nell'arredamento, in stile retrò ma dotato di tutti i comfort moderni; ambiente rilassante e piacevole

10

Diane

28 août 2025

·

A séjourné 1 nuit

No A/C and only a comforter which was too warm. A top sheet would be a nice option for summer sleeping.

8

gabriele

10 mai 2025

·

A séjourné 1 nuit

We liked the location. It is walking distance to most sights and there are restaurants The rooms were nice and spacious . There is no storage

8

Thomas

20 mai 2025

·

A séjourné 1 nuit

While this property is nice, it is in an old section of town and was rather hard to get to with luggage. When we checked in I was told to park at the Palais de Justice lot, which we did. It was a 10 minute walk with our bags. In addition, the front desk told us they had a special deal with the garage and it was 12 Euros. I asked if we needed to do anything to get that special, and he said no. However, when we left the garage, it was 22.90 Euros…so almost twice as much! That was a bit disappointing. I did like the fact that they gave you fresh water and ice at the reception desk. There were no bath clothes in the room. Beds and view were nice!

10

Hal

13 sept. 2025

·

A séjourné 1 nuit

We enjoyed our stay in this lovely hotel. We stayed in the Junior suite which was large and comfortable. The hotel is situated in a very central location close to all major attractions. The breakfast was excellent.

8

Sandra

25 sept. 2025

·

A séjourné 1 nuit

La chambre etait petite mais tres propre. Pres de tout a la marche.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué pour sa gentillesse, son professionnalisme et son efficacité, notamment avec un accueil exceptionnel à la réception ; quelques commentaires mentionnent des interactions impolies, des réponses lentes ou une rare erreur de réservation.

Avis de voyageur à ce sujet

8

Peyton

10 mai 2024

·

A séjourné 2 nuits

The staff were exceptional- Caroline, Louise, and Matthew were all very helpful, knowledgeable, and spoke perfect English. We had a bit of trouble with our GPS and finding the hotel, but called Caroline at the front desk and she talked us thru the process of getting there and driving the car into the lift. Also the breakfasts were delicious! The location was perfect with all the main sights within a short walk.

2

Terry A

2 janv. 2026

·

A séjourné 1 nuit

I arrived on News year eve after a six hour drive to be told by a very apologetic reception team that my room was double booked , i had no call or correspondence from either the hotel or Hotel.com to let me know and was left to find another hotel at very short notice on new years eve. Very disappointing

10

Loik

15 juin 2025

·

A séjourné 2 nuits

Au cœur du vieux Rouen, cet établissement offre un havre de paix et de services exceptionnel. Accueil chaleureux et toujours disponible avec le sourire, personnel professionnel et très attentionné (nos remerciements particuliers à Mathieu à la réception), Chambre spacieuse et confortable à la décoration moderne et soignée. Parking privé vraiment appréciable. Un excellent choix pour un séjour à Rouen.

10

Denis

28 févr. 2026

·

A séjourné 2 nuits

Excellent accueil dans cet hôtel particulièrement bien placé, très confortable et silencieux et avec un buffet de petits déjeuner copieux, varié et excellent. Le personnel est parfait et très disponible. Une seule remarque : un accès à canal plus. Merci à toute l'équipe très professionnelle !

10

Jacques

26 juin 2025

·

A séjourné 1 nuit

Great location, a block from old town. Quiet, private, in a courtyard. Great staff, 24hr. Comfortable bedroom & spacious bathroom. Nice breakfast dining room & a great buffet. Mathieu at front desk was very welcoming & helpful. Highly recommended.

6

Gita

7 août 2025

·

A séjourné 1 nuit

Very nice hotel. Mentioned that I had to park elsewhere as the parking has only 180 cm height. Yes that is not for all guests he answered as my welcome. He did not explain the hotel facilities. Maybe he had a bad day. The hotel looks nice and the room is top. After my walk I returned and a very nice young man really gave an excellent service on his first alone shift doing his utmost to find the drink and charging it. Very nice.

10

eleonore

13 mai 2024

·

A séjourné 1 nuit

Amazing stay! Excellent staff

10

Temple

8 janv. 2026

·

A séjourné 1 nuit

I didn’t eat breakfast but it was a great stay. Staff was wonderful.

6

Gina

19 août 2024

·

A séjourné 1 nuit

The parking garage has an elevator that takes the car down to park. The elevator was very very small and someone had parked at the elevator exit so we could not exit the elevator in our car. This caused us a lot of time and trouble! No warning or instructions given. When we returned to find our room, it was not in the hotel but through an alcove in the covered brick tunnel at the entrance. It was raining, no one to help us drag bags across cobblestones, up stairs, and and through two security doors to our room. The room was freezing!! We changed the setting and waited for the room to warm up. There was no telephone in the room to call the front desk and nothing that listed the hotel number. After 30 min I went outdoors to the front desk and reported that our room had no heat even after setting the thermostat. The person at the front desk turned around and pressed some switches behind him. “Now your heat is turned on” No apology or explanation. When I asked about a way to contact the front desk (so didn’t have to go outside in the rain again) the person asked someone else who then asked a third person. This woman wrote a number on a post it note and said “here.” That’s it. Other guests in the lobby were astounded at the rudeness I received. We did get heat after that. Overall a very frustrating experience. The person who checked us in could have suggested we leave our bags with the lobby. No. They let us drag them down to parking and back up in the rain. No one cared.

6

CELINE

20 août 2024

·

A séjourné 1 nuit

Hôtel chic avec belle décoration très littéraire, bien placé, j'adore! mais je n'ai pas aimé l'accueil lors du check in. Ils étaient en train de parler derrière le comptoir quand nous étions arrivés. Au lieu de nous accueillir, ils continuaient à parler entre eux. Même ma fille de 10 ans se demandaient quand est-ce qu'ils vont nous dire bonjour et s'occuper de nous. Du coup, ça nous a pas donner envie de prendre le petit déjeuner sur place. Comme nous étions au 1er étage, coté entrée, nous étions réveillées par le bruits des valises des clients qui font leur check out tôt et l'odeur de la cigarette montait par la fenêtre.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Excellent point de départ central pour explorer Rouen à pied et généralement calme dans son cadre intérieur, une cour intérieure. Plusieurs clients ont trouvé l'établissement difficile à localiser ou à atteindre en voiture en raison de la zone piétonne et du code requis.

Avis de voyageur à ce sujet

10

Jinhua

26 mars 2025

·

A séjourné 1 nuit

Great location in the center of the town, very friendly staffs, breakfast was good, room is comfortable, the hotel location on Expedia was not correct, I had to ask 2 persons nearby to find the place

10

Stephen

1 août 2025

·

A séjourné 1 nuit

I really liked everything about the hotel but it was very difficult to find due to its unique location.

8

Bo

12 oct. 2025

·

A séjourné 2 nuits

Nice location. Parking must be reserved before arrival

10

marina

27 juin 2025

·

A séjourné 1 nuit

Very nice and comfortable hotel right in the middle of old town Rouen ! Would definitely stay there again!

10

Jacques

26 juin 2025

·

A séjourné 1 nuit

Great location, a block from old town. Quiet, private, in a courtyard. Great staff, 24hr. Comfortable bedroom & spacious bathroom. Nice breakfast dining room & a great buffet. Mathieu at front desk was very welcoming & helpful. Highly recommended.

10

Terry

28 juin 2025

·

A séjourné 2 nuits

Very up to date and comfortable and in a great location. Parking garage across the street was easy to access. Would definitely stay there again.

8

Carla

7 oct. 2024

·

A séjourné 1 nuit

This was a lovely place to stay and an easy walk to the market place, restaurants and shops. It is VERY DIFFICULT to find. There are random signs pointing down streets, but if you can go down the streets (and often you cannot) the hotel is not there. I had my husband pull over and I went for a walk. There are concrete pillars that go up and down for vehicle access to pedestrian only streets, but you need a code. We just parked in the municipal lot at the market and walked from there - it is an easy walk even with luggage. Room was very clean, bed was great. Receptionist was rude when I asked if she spoke English, until I spoke French.

10

Linn

22 juil. 2025

·

A séjourné 1 nuit

Quirky and nice hotel in a fantastic location. Enjoyed the opportunity to have breakfast the courtyard - and the parking facility was a plus.

8

Olivier

19 oct. 2025

·

A séjourné 1 nuit

Hôtel très bien placé pour visiter Rouen pourvu qu’on trouve une place de parking pas trop loin dans ce quartier piéton. Service efficace sans être parfait. Petit déjeuner un peu cher. Chambre fonctionnelle mais où est l’esprit de Flaubert?

10

Gary

30 août 2025

·

A séjourné 1 nuit

Very close to the old city center. Easy walking to shops and restaurants.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent excellent et varié, et certains apprécient de dîner dans la cour intérieure. Plusieurs clients le trouvent cher et certains ont signalé un réapprovisionnement irrégulier.

Avis de voyageur à ce sujet

10

David

26 sept. 2023

·

A séjourné 2 nuits

Good location, really good breakfast.

6

James

20 juin 2024

·

A séjourné 1 nuit

We now know you have to pre book parking…and it is very difficult to get into..however there is a good car park in the nearby square which is simpler to get into and cheaper( hotel also gets you a discount). Simple breakfast at 19 euro seems expensive.. BUT location is excellent and the staff very helpful and friendly.

8

Katie

26 août 2024

·

A séjourné 2 nuits

The hotel is very comfortable and in a great location, most of the staff were lovely. Breakfast on the first day was much better than the second, where despite there being over an hour left no food was replenished.

10

Jane

21 juil. 2024

·

A séjourné 1 nuit

Despite being in the centre of the town, the hotel was in a quiet location and beautifully furnished. The breakfast was superb and should not be missed. The staff were charming and helpful.

10

Denis

28 févr. 2026

·

A séjourné 2 nuits

Excellent accueil dans cet hôtel particulièrement bien placé, très confortable et silencieux et avec un buffet de petits déjeuner copieux, varié et excellent. Le personnel est parfait et très disponible. Une seule remarque : un accès à canal plus. Merci à toute l'équipe très professionnelle !

10

CHRISTOPHER

8 sept. 2024

·

A séjourné 5 nuits

Perfectly good hotel apart from breakfast being prohibitively expensive 19 euros!!

10

Frank

13 nov. 2025

·

A séjourné 3 nuits

Check in was easy, room, hallways and common areas are clean, everything is in good working order, breakfast selection is excellent, staff are polite and helpful. What’s not to like?

10

Hal

13 sept. 2025

·

A séjourné 1 nuit

We enjoyed our stay in this lovely hotel. We stayed in the Junior suite which was large and comfortable. The hotel is situated in a very central location close to all major attractions. The breakfast was excellent.

10

Linn

22 juil. 2025

·

A séjourné 1 nuit

Quirky and nice hotel in a fantastic location. Enjoyed the opportunity to have breakfast the courtyard - and the parking facility was a plus.

8

Olivier

19 oct. 2025

·

A séjourné 1 nuit

Hôtel très bien placé pour visiter Rouen pourvu qu’on trouve une place de parking pas trop loin dans ce quartier piéton. Service efficace sans être parfait. Petit déjeuner un peu cher. Chambre fonctionnelle mais où est l’esprit de Flaubert?

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	110 $US
février	110 $US
mars	119 $US
avril	119 $US
mai	148 $US
juin	157 $US
juillet	141 $US
août	146 $US
septembre	2 216 $US
octobre	119 $US
novembre	116 $US
décembre	122 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $126	17 $126
18 $110	19 $185	20 $161	21 $134	22 $124	23 $107	24 $113
25 $100	26 $117	27 $142	28 $113	29 $109	30 $105	31 $112

di	lu	ma	me	je	ve	sa
1 $100	2 $109	3 $109	4 $134	5 $134	6 $107	7 $111
8 $98	9 $119	10 $98	11 $106	12 $123	13 $103	14 $111
15 $98	16 $104	17 $112	18 $115	19 $108	20 $96	21 $108
22 $92	23 $108	24 $115	25 $110	26 $104	27 $96	28 $104
29 $96	30 $108

BEST WESTERN Hôtel du Vieux Marché

Prix pour BEST WESTERN Hôtel du Vieux Marché

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Confort, 2 lits une place, non-fumeurs

Chambre Standard, 1 lit une place, accessible aux personnes à mobilité réduite

Chambre Supérieure, 2 lits une place, non-fumeurs (Larger Room)

Chambre Exécutive, 1 très grand lit, non-fumeurs, terrasse

Chambre Confort, plusieurs lits, non-fumeurs

Chambre Classique, 1 lit double, non-fumeurs

Suite Junior, plusieurs lits

Chambre Supérieure, 1 grand lit, balcon, vue ville (Larger Room)

Chambre Confort, 1 lit double, non-fumeurs

Chambre Exécutive, 1 très grand lit, non-fumeurs

Avis des voyageurs sur BEST WESTERN Hôtel du Vieux Marché

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Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

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