Torna alla ricerca

Tru By Hilton Albany Airport, NY

152 USD

a notte

Media per ottobre

Tru By Hilton Albany Airport, NY - Image 1

Tru By Hilton Albany Airport, NY - Camera

Tru By Hilton Albany Airport, NY - Camera

Tru By Hilton Albany Airport, NY - Piscina

Tru By Hilton Albany Airport, NY - Ristorante

Prezzi per Tru By Hilton Albany Airport, NY

Seleziona le date per controllare prezzi e disponibilità

152 USD

a notte

Media per ottobre

Prezzi medi mensili

Presso Tru By Hilton Albany Airport, NY, il prezzo per notte è in media di 109 USD nel mese più economico (gennaio) e di 187 USD nel mese più caro (giugno), in base agli ultimi 12 mesi.

Prezzo medio per notte presso Tru By Hilton Albany Airport, NY per mese, ultimi 12 mesi (USD)
Mese	Prezzo medio
gennaio	109 USD
febbraio	118 USD
marzo	123 USD
aprile	135 USD
maggio	147 USD
giugno	187 USD
luglio	174 USD
agosto	163 USD
settembre	151 USD
ottobre	152 USD
novembre	113 USD
dicembre	115 USD

Prezzo più alto: giugno (circa 187 USD)

Prezzo più basso: gennaio (circa 109 USD)

Informazioni su questa struttura

Scegli tra l'ampia gamma di servizi ricreativi disponibili, che includono una palestra e un servizio di noleggio biciclette. Questo hotel dispone, inoltre, di il Wi-Fi gratuito, una sala giochi/videogiochi e negozi di articoli da regalo/edi...

Piscina
Servizio lavanderia
Ascensore
Business center
Cassetta di sicurezza
Giardino

Posizione

798 Albany Shaker Road, Albany (New York), Stato di New York, Stati Uniti d'America

Albany County Hockey Facility (0.5 miglia)

Shaker Ridge Country Club (0.5 miglia)

Watervliet Shaker National Historic Site (0.9 miglia)

Afrim’s Sports Park (1.1 miglia)

Lions Park (2.8 miglia)

Erie Canal (2.8 miglia)

Altre informazioni sulla posizione

Opzioni camera

5

Camera, 1 letto king, accessibile ai disabili (Roll-In Shower)

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

398 ft²

Aria condizionata

Riscaldamento

Wi-Fi (gratuito)

4

Camera, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

300 ft²

Aria condizionata

Riscaldamento

Wi-Fi (gratuito)

4

Camera, 2 letti queen, accessibile ai disabili (Roll-In Shower)

Dettagli della camera

2 Letti Matrimoniali

Posti letto: 4

398 ft²

Aria condizionata

Riscaldamento

Wi-Fi (gratuito)

4

Camera, 2 letti queen

Dettagli della camera

2 Letti Matrimoniali

Posti letto: 4

355 ft²

Aria condizionata

Riscaldamento

Wi-Fi (gratuito)

Recensioni degli ospiti su Tru By Hilton Albany Airport, NY

8.9

Ottimo

Sulla base di 1949 recensioni verificate

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Il Tru By Hilton Albany Airport, NY è elogiato per la sua posizione comoda vicino all'aeroporto ALB e per un servizio navetta su richiesta affidabile, gli spazi moderni e puliti, e il personale cordiale. Le recensioni sottolineano anche muri sottili, occasionali odori nelle camere e un servizio di pulizia non sempre impeccabile.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Cosa pensano gli ospiti

Il Tru By Hilton Albany Airport, NY è elogiato per la sua posizione comoda vicino all'aeroporto ALB e per un servizio navetta su richiesta affidabile, gli spazi moderni e puliti, e il personale cordiale. Le recensioni sottolineano anche muri sottili, occasionali odori nelle camere e un servizio di pulizia non sempre impeccabile.

La colazione riceve recensioni contrastanti, da gustosa e varia a nella media con un caffè debole. I servizi ricevono commenti positivi per la palestra, il biliardino e il sentiero naturalistico nelle vicinanze; la piscina è piccola e a volte chiusa, e alcuni ospiti segnalano confusione o costi aggiuntivi per il parcheggio e la ricarica di veicoli elettrici. Ci si può aspettare una base pratica per soggiorni brevi, ideale per prendere un volo.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizi

Il servizio navetta aeroportuale su richiesta, attivo 24 ore su 24, è ampiamente apprezzato, e gli ospiti apprezzano la palestra, le aree dedicate al biliardino e il sentiero naturalistico nelle vicinanze. La piscina è piccola ed è stata chiusa in alcune occasioni, e alcuni segnalano confusione o costi aggiuntivi per il parcheggio e la ricarica di veicoli elettrici.

Recensioni degli ospiti correlate

10

Kenneth

20 ago 2025

·

Soggiorno di 1 notte

Free airport shuttle, breakfast included, pool and fitness room. Checked all the boxes I was looking for. Close to airport and clean. Friendly staff.

Free airport shuttle, breakfast included, pool and fitness room. Checked all the boxes I was looking for. Close to airport and clean. Friendly staff.

10

Deanna

11 mag 2025

·

Soggiorno di 1 notte

Excellent walking trail through the woods right behind the property. Better than average hotel gym. Our son loves the foosball table in the lobby.

Excellent walking trail through the woods right behind the property. Better than average hotel gym. Our son loves the foosball table in the lobby.

4

Emily

11 gen 2025

·

Soggiorno di 1 notte

The pool was closed and I wasn’t told when booking or checking in. Also there was hair in the shower and a bug.

The pool was closed and I wasn’t told when booking or checking in. Also there was hair in the shower and a bug.

10

Robin

1 lug 2025

·

Soggiorno di 1 notte

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

10

Ryan

23 ott 2025

·

Soggiorno di 1 notte

This was a quick business trip and needed a good comfortable hotel near the airport. Tru was excellent on all the important points. Extra clean, great service with a smile, extremely comfortable bed with a quiet room, shower was spacious with great water pressure and temperature control. Breakfast was above average for a free buffet. The cheese omelette was delicious and fresh fruit. Free shuttle to airport that was available on demand. Favorite business hotel for Albany airport area.

This was a quick business trip and needed a good comfortable hotel near the airport. Tru was excellent on all the important points. Extra clean, great service with a smile, extremely comfortable bed with a quiet room, shower was spacious with great water pressure and temperature control. Breakfast was above average for a free buffet. The cheese omelette was delicious and fresh fruit. Free shuttle to airport that was available on demand. Favorite business hotel for Albany airport area.

10

Brian

9 mar 2025

·

Soggiorno di 2 notti

Very good hotel, lots of electric charging stations. Surprised they use all throw away plates and utensils for breakfast.

Very good hotel, lots of electric charging stations. Surprised they use all throw away plates and utensils for breakfast.

8

David

14 ago 2025

·

Soggiorno di 1 notte

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

10

Jason

17 lug 2025

·

Soggiorno di 1 notte

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

10

Paula

26 ago 2025

·

Soggiorno di 1 notte

Best Airport hotwl in Albany! Easy, convenient shuttle. Good breakfast options.

Best Airport hotwl in Albany! Easy, convenient shuttle. Good breakfast options.

10

Jan

5 gen 2025

·

Soggiorno di 1 notte

Great for an early flight out of Albany! Cheap long term parking and reliable shuttle service and helpful staff.

Great for an early flight out of Albany! Cheap long term parking and reliable shuttle service and helpful staff.

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Pulizia

Molti ospiti hanno trovato le camere e le aree comuni molto pulite, ma i problemi ricorrenti includono odori di animali domestici o muffa, capelli/detriti nei bagni, moquette macchiata nei corridoi e servizio di pulizia mancante o poco frequente.

Recensioni degli ospiti correlate

6

Stacey

20 dic 2024

·

Soggiorno di 1 notte

We liked how secluded it was from the city. Unfortunately when we got into our room, there was food left in the fridge and a candy wrapper in the bed when we pulled the covers down and red candies and hair on the sheets. we ended up sharing the one bed. I am not one to complain. So we were very dissapointed in our cleaniness of our room. I stayed at a Tru in syracuse and really enjoyed it, that is why I picked this hotel. It was also very loud out in the hallways in the middle of the night. I will stick to embassy suites, thats usually what I book. Thank you.

We liked how secluded it was from the city. Unfortunately when we got into our room, there was food left in the fridge and a candy wrapper in the bed when we pulled the covers down and red candies and hair on the sheets. we ended up sharing the one bed. I am not one to complain. So we were very dissapointed in our cleaniness of our room. I stayed at a Tru in syracuse and really enjoyed it, that is why I picked this hotel. It was also very loud out in the hallways in the middle of the night. I will stick to embassy suites, thats usually what I book. Thank you.

10

Nelly

3 apr 2025

·

Soggiorno di 1 notte

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

4

An

8 apr 2025

·

Soggiorno di 1 notte

The room has a bad smell from the bathroom. The mattress is quite uncomfortable. There are holes on the sheets. I saw a few bugs in the shower. Table was dirty with marks from coffee mugs or glasses. Not sure if anybody cleaned the room! Location is great though, right next to the airport. The hotel itself is nice and modern.

The room has a bad smell from the bathroom. The mattress is quite uncomfortable. There are holes on the sheets. I saw a few bugs in the shower. Table was dirty with marks from coffee mugs or glasses. Not sure if anybody cleaned the room! Location is great though, right next to the airport. The hotel itself is nice and modern.

4

Jeannine

11 ago 2024

·

Soggiorno di 1 notte

Hotel room didn’t live up to Hilton expectations. Ripped sheet, broken blinds, tile in bathroom missing, thin walls, creaky floors….. The staff was lovely and the rest of the hotel was relatively clean. But our room was certainly run down. We showed pictures to the front desk who apologized about the condition of the room.

Hotel room didn’t live up to Hilton expectations. Ripped sheet, broken blinds, tile in bathroom missing, thin walls, creaky floors….. The staff was lovely and the rest of the hotel was relatively clean. But our room was certainly run down. We showed pictures to the front desk who apologized about the condition of the room.

4

Kerry

29 mar 2025

·

Soggiorno di 1 notte

Shower not clean. End tanle where phone is dirty. Fitness center dirty. Hallway rugs not vacuumed

Shower not clean. End tanle where phone is dirty. Fitness center dirty. Hallway rugs not vacuumed

4

JOELLE

27 ago 2025

·

Soggiorno di 1 notte

We checked into this hotel because it was close to the airport and it seemed like a newer hotel. I knew that the hotel did not have amenities, but it did look simple and clean. I should’ve trusted the reviews that said not to stay here. Reject into the first room I believe it was room 335 and the second we opened the door it smelled like wet dog. It was so musty and gross. We called and they told us to come back down so we loved our luggage back downstairs. We were then given room 327 which was just as bad. At this point, we realize that we were not going to get a nice room that didn’t smell awful. Thank God we were only there overnight. I would 100% not recommend this hotel stay not even for an overnight. The hotel is over five years old and it feels like it’s 20 years old. Paying close to $200 is a rip off.

We checked into this hotel because it was close to the airport and it seemed like a newer hotel. I knew that the hotel did not have amenities, but it did look simple and clean. I should’ve trusted the reviews that said not to stay here. Reject into the first room I believe it was room 335 and the second we opened the door it smelled like wet dog. It was so musty and gross. We called and they told us to come back down so we loved our luggage back downstairs. We were then given room 327 which was just as bad. At this point, we realize that we were not going to get a nice room that didn’t smell awful. Thank God we were only there overnight. I would 100% not recommend this hotel stay not even for an overnight. The hotel is over five years old and it feels like it’s 20 years old. Paying close to $200 is a rip off.

4

Joseph

29 set 2025

·

Soggiorno di 1 notte

We were assigned a first-floor room on arrival, and the moment we opened the door we were hit with a strong wet-dog smell. I called the front desk immediately. The agent apologized and explained it was a pet-friendly room that should have received an extra cleaning, which clearly hadn’t happened. She moved us to a third-floor room, but as a family of four with two small children and lots of bags, hauling everything upstairs was an added burden. On the way, we noticed heavily stained hallway carpet and peeling wallpaper—surprising given that an earlier email described this as a “brand-new” property. The third-floor room was cleaner, but the same animal odor seemed to linger through the night. Front desk service was courteous, but housekeeping and maintenance fell well short of expectations, and the “brand-new” description felt misleading. This stay did not meet basic standards for cleanliness or condition. Management needs to address deep cleaning of pet rooms, carpet replacement, and wall repairs before calling this property new.

We were assigned a first-floor room on arrival, and the moment we opened the door we were hit with a strong wet-dog smell. I called the front desk immediately. The agent apologized and explained it was a pet-friendly room that should have received an extra cleaning, which clearly hadn’t happened. She moved us to a third-floor room, but as a family of four with two small children and lots of bags, hauling everything upstairs was an added burden. On the way, we noticed heavily stained hallway carpet and peeling wallpaper—surprising given that an earlier email described this as a “brand-new” property. The third-floor room was cleaner, but the same animal odor seemed to linger through the night. Front desk service was courteous, but housekeeping and maintenance fell well short of expectations, and the “brand-new” description felt misleading. This stay did not meet basic standards for cleanliness or condition. Management needs to address deep cleaning of pet rooms, carpet replacement, and wall repairs before calling this property new.

10

Jason

17 lug 2025

·

Soggiorno di 1 notte

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

4

Marie

14 ott 2025

·

Soggiorno di 1 notte

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

10

Alexis

9 feb 2025

·

Soggiorno di 1 notte

Front desk was very nice, breakfast area was clean and tidy. Room was also very clean

Front desk was very nice, breakfast area was clean and tidy. Room was also very clean

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Camere

Le camere moderne e minimaliste sono essenziali e di dimensioni ridotte, con spazio di archiviazione limitato (spesso senza armadio) e letti a piattaforma. Si segnala un passaggio del rumore attraverso pareti/porte sottili e occasionalmente un impianto HVAC rumoroso; la maggior parte trova i letti comodi, anche se alcuni segnalano materassi duri o irregolari.

Recensioni degli ospiti correlate

6

Tom

18 nov 2024

·

Soggiorno di 3 notti

Loved the property setting, service, price and amenities. Heat in room 132 ran like A/C for first 5 minutes whenever the thermostat kicked on. Bed platform was too large for king size bed and created a painful hazard to kneecaps when walking around the corners. Be aware. Otherwise, a very nice place with just a couple issues that should be easy to fix.

Loved the property setting, service, price and amenities. Heat in room 132 ran like A/C for first 5 minutes whenever the thermostat kicked on. Bed platform was too large for king size bed and created a painful hazard to kneecaps when walking around the corners. Be aware. Otherwise, a very nice place with just a couple issues that should be easy to fix.

4

William

3 ott 2024

·

Soggiorno di 1 notte

The room is far too small for a king bed. There is not enough room to walk around the desklet chair and the bed. And, the bed sits on a platform that has protruding sharp corners which clipped my shins every time I walked around it -- particularly at night. Everything looks like it was designed by a bunch of 24 year old new employees to Hilton. No closet? Just pegs and three hangers? The room looks sloppy all of the time. And, at 9 pm, after 12 hours of driving that day, the damn TV burst to life unexpectedly, woke me up and said "Welcome William!" Who's dumb idea was that? Everything was clean and new, but it was so gratuitously Gen Z that I decided to never return. I like most Hilton brands, but for now, Tru is dead to me. Back to the stability and good engineering of Hampton Inn. Unfortunately, since the building has hard walls on the too-too small rooms, it will need to be torn down when this brand fails.

The room is far too small for a king bed. There is not enough room to walk around the desklet chair and the bed. And, the bed sits on a platform that has protruding sharp corners which clipped my shins every time I walked around it -- particularly at night. Everything looks like it was designed by a bunch of 24 year old new employees to Hilton. No closet? Just pegs and three hangers? The room looks sloppy all of the time. And, at 9 pm, after 12 hours of driving that day, the damn TV burst to life unexpectedly, woke me up and said "Welcome William!" Who's dumb idea was that? Everything was clean and new, but it was so gratuitously Gen Z that I decided to never return. I like most Hilton brands, but for now, Tru is dead to me. Back to the stability and good engineering of Hampton Inn. Unfortunately, since the building has hard walls on the too-too small rooms, it will need to be torn down when this brand fails.

8

Élyse

19 gen 2025

·

Soggiorno di 1 notte

Brand new hotel close to the airport. Great breakfast option. My only negative comment is that the walls are thin and I could clearly hear my neighbours on both sides of my toom.

Brand new hotel close to the airport. Great breakfast option. My only negative comment is that the walls are thin and I could clearly hear my neighbours on both sides of my toom.

8

Michael

17 apr 2025

·

Soggiorno di 1 notte

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

8

Stephen

25 lug 2024

·

Soggiorno di 1 notte

This is a very new and modern hotel. Figuring out the TV controls, clock and even soap/shampoo dispensers seemed more challenging than necessary though.

This is a very new and modern hotel. Figuring out the TV controls, clock and even soap/shampoo dispensers seemed more challenging than necessary though.

10

Michelle

21 ott 2024

·

Soggiorno di 1 notte

Beds were comfortable. Looked brand new and well appointed. Room was a bit tight for 4 people. It could have been 2’ wider and then I would give it 5 stars. We kept banging into each other. For a solo traveler it’s perfect. I would stay again when visiting family.

Beds were comfortable. Looked brand new and well appointed. Room was a bit tight for 4 people. It could have been 2’ wider and then I would give it 5 stars. We kept banging into each other. For a solo traveler it’s perfect. I would stay again when visiting family.

8

Brian

25 lug 2024

·

Soggiorno di 1 notte

The rooms are small, and no place to really store your stuff. Everything else was great

The rooms are small, and no place to really store your stuff. Everything else was great

4

Marie

14 ott 2025

·

Soggiorno di 1 notte

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

8

Nancy

7 nov 2024

·

Soggiorno di 1 notte

Very clean, comfortable stay. Bathroom is spacious. Room is Very bare bones - no dressers, only shelving, no closet, just a half rod with hangers. Walls were very thin - we could hear everyone in the hall.

Very clean, comfortable stay. Bathroom is spacious. Room is Very bare bones - no dressers, only shelving, no closet, just a half rod with hangers. Walls were very thin - we could hear everyone in the hall.

10

Andrew

8 feb 2025

·

Soggiorno di 2 notti

This is a discounted Hilton property with a modern and somewhat minimalist vibe. It’s perfect to stay for a short term, as it is very clean, the beds are great and the staff was helpful and friendly. There is also a free shuttle running to the airport and nearby destinations. It is worth pointing out that the rooms are minimal, with no closet, no luggage stands, no drawers, no microwave or coffee maker, slightly smaller shower. This was no issue for us but might be important to some people.

This is a discounted Hilton property with a modern and somewhat minimalist vibe. It’s perfect to stay for a short term, as it is very clean, the beds are great and the staff was helpful and friendly. There is also a free shuttle running to the airport and nearby destinations. It is worth pointing out that the rooms are minimal, with no closet, no luggage stands, no drawers, no microwave or coffee maker, slightly smaller shower. This was no issue for us but might be important to some people.

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizio

Il personale è spesso descritto come cordiale, disponibile ed efficiente, soprattutto per quanto riguarda il servizio navetta. Alcuni ospiti hanno riscontrato ritardi o mancate corse della navetta, errori nel check-in o nell'assegnazione della camera, e occasionali interazioni scortesi o poco utili.

Recensioni degli ospiti correlate

10

Abu

17 nov 2024

·

Soggiorno di 1 notte

Very good service!

Very good service!

10

Ethan

11 ago 2025

·

Soggiorno di 2 notti

Quick access to the hotel and in a safe and clean area! The entire staff was friendly and helpful but special thanks to George who went above and beyond. The rooms were clean and quiet. The hotel offers transportation to and from the hotel at any time, no need to wait a long time or schedule a time. They also will provide rides within a 3 mile radius! Highly recommend if staying in Albany

Quick access to the hotel and in a safe and clean area! The entire staff was friendly and helpful but special thanks to George who went above and beyond. The rooms were clean and quiet. The hotel offers transportation to and from the hotel at any time, no need to wait a long time or schedule a time. They also will provide rides within a 3 mile radius! Highly recommend if staying in Albany

2

Lang Thi

27 giu 2025

·

Soggiorno di 3 notti

I am writing to formally express my disappointment with the service I received during my recent stay at your hotel. First, I had to wait for two and a half hours to check in, only to be told by the new group of receptionists at 3:00 PM that they were unaware guests were waiting. This is unacceptable and shows poor communication and management at the front desk. Second, during my three-day stay, housekeeping never came to clean my room, despite my repeated requests. I asked multiple times for my room to be cleaned, but no one ever showed up. This level of service is far below what I expect from a hotel of your standard, and it significantly impacted my experience.

I am writing to formally express my disappointment with the service I received during my recent stay at your hotel. First, I had to wait for two and a half hours to check in, only to be told by the new group of receptionists at 3:00 PM that they were unaware guests were waiting. This is unacceptable and shows poor communication and management at the front desk. Second, during my three-day stay, housekeeping never came to clean my room, despite my repeated requests. I asked multiple times for my room to be cleaned, but no one ever showed up. This level of service is far below what I expect from a hotel of your standard, and it significantly impacted my experience.

4

John

9 dic 2024

·

Soggiorno di 2 notti

We usually enjoy our stay at Tru by the airport, however I was not pleased with the check in this time. I was given keys to a room. Went to room and they didn’t work. Went back to front desk and they were reprogrammed. No apology. Went back to room and keys worked, only to find the room was already occupied. Thank god no one was there at the time. Went back to front desk to find I was given the wrong room. Again, no apology. My god I could have been put in a dangerous situation.

We usually enjoy our stay at Tru by the airport, however I was not pleased with the check in this time. I was given keys to a room. Went to room and they didn’t work. Went back to front desk and they were reprogrammed. No apology. Went back to room and keys worked, only to find the room was already occupied. Thank god no one was there at the time. Went back to front desk to find I was given the wrong room. Again, no apology. My god I could have been put in a dangerous situation.

10

CONSUELA

17 apr 2025

·

Soggiorno di 1 notte

Staff were very nice, friendly. The only negative I would say is that the whole corridor from the elevator going into a lot of the rooms including mine had trash or crumbs which I thought was strange and I’ve never seen that at any hotel I’ve ever stayed at. Other than that all was good!!

Staff were very nice, friendly. The only negative I would say is that the whole corridor from the elevator going into a lot of the rooms including mine had trash or crumbs which I thought was strange and I’ve never seen that at any hotel I’ve ever stayed at. Other than that all was good!!

6

Gabriela

24 giu 2025

·

Soggiorno di 1 notte

As an airport hotel, it was fine. No frills but it was clean. On both times that I stayed, I waited for over 30 minutes to be picked up by the free shuttle though the location is about 2 minutes' drive away. The second time I had to call again to remind them that I was waiting, as no one told the driver, apparently... something to work on!

As an airport hotel, it was fine. No frills but it was clean. On both times that I stayed, I waited for over 30 minutes to be picked up by the free shuttle though the location is about 2 minutes' drive away. The second time I had to call again to remind them that I was waiting, as no one told the driver, apparently... something to work on!

6

Bryan

4 ago 2024

·

Soggiorno di 1 notte

When checking in, the staff at the front desk was more interested in talking to/gossiping with each other than they were in checking me into the property. I had to extract all information that might be relevant to my stay (like when the airport shuttle left) as opposed to being offered it. I heard the woman at the front desk say that she was annoyed that a guest was annoyed at having to wait for the airport shuttle. I overheard her say “if he’s that worried about it, he can just walk.” When the big moment finally came, the airport shuttle driver knew almost nothing about the airport. Like “which way is American?” The lack of knowledge wasn’t an issue but the “i don’t know, I’ve never been to this airport” answer seemed like an unprofessional answer.

When checking in, the staff at the front desk was more interested in talking to/gossiping with each other than they were in checking me into the property. I had to extract all information that might be relevant to my stay (like when the airport shuttle left) as opposed to being offered it. I heard the woman at the front desk say that she was annoyed that a guest was annoyed at having to wait for the airport shuttle. I overheard her say “if he’s that worried about it, he can just walk.” When the big moment finally came, the airport shuttle driver knew almost nothing about the airport. Like “which way is American?” The lack of knowledge wasn’t an issue but the “i don’t know, I’ve never been to this airport” answer seemed like an unprofessional answer.

10

JELLIEZET

28 lug 2024

·

Soggiorno di 1 notte

Super friendly and professional staff!

Super friendly and professional staff!

10

William

4 lug 2024

·

Soggiorno di 1 notte

Front desk person. Young lady was fabulous

Front desk person. Young lady was fabulous

10

Stephen

17 nov 2025

·

Soggiorno di 1 notte

Maya the front desk manager was amazing. So friendly. It’s staff like her that will make me be a dedicated Hilton member. Beautiful property too

Maya the front desk manager was amazing. So friendly. It’s staff like her that will make me be a dedicated Hilton member. Beautiful property too

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Posizione

Posizione isolata e immersa nel verde, a pochi minuti dall'aeroporto di Albany, comoda per i voli di prima mattina e vicina a negozi e ristoranti. Diverse recensioni menzionano segnaletica confusa o indicazioni GPS imprecise e notano che non è vicino al centro.

Recensioni degli ospiti correlate

10

Patricia

12 nov 2025

·

Soggiorno di 1 notte

Great service, super convenient to the airport

Great service, super convenient to the airport

8

John

7 set 2025

·

Soggiorno di 2 notti

Convenient to the airport

Convenient to the airport

10

Shelley

24 lug 2025

·

Soggiorno di 1 notte

Hard to find initially with GPS

Hard to find initially with GPS

10

Robin

1 lug 2025

·

Soggiorno di 1 notte

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

10

James

19 ott 2024

·

Soggiorno di 1 notte

Convenient to ALB airport.

Convenient to ALB airport.

10

Kevin

14 nov 2024

·

Soggiorno di 1 notte

The property was very quiet, near restaurants and 4 minutes from the Albany airport.

The property was very quiet, near restaurants and 4 minutes from the Albany airport.

8

Michael

17 apr 2025

·

Soggiorno di 1 notte

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

10

Scott

14 nov 2024

·

Soggiorno di 1 notte

Great location right next to the airport.

Great location right next to the airport.

10

Jihyeong

23 mag 2025

·

Soggiorno di 1 notte

I liked how the hotel was close to Albany Airport and shopping mall.

I liked how the hotel was close to Albany Airport and shopping mall.

10

Karen

25 ott 2024

·

Soggiorno di 1 notte

Property is wonderful, off the main road and very quiet, treed setting. Signage could be better, the hotel is in behind another Hilton property and not visible from the raid, maybe some directional signage in advance of the driveway would help?

Property is wonderful, off the main road and very quiet, treed setting. Signage could be better, the hotel is in behind another Hilton property and not visible from the raid, maybe some directional signage in advance of the driveway would help?

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Ristorazione

La colazione è spesso elogiata per la varietà e il rapporto qualità-prezzo, ma la coerenza varia, con alcuni che trovano gli articoli mediocri, non caldi o il caffè scadente.

Recensioni degli ospiti correlate

8

Rivera

16 nov 2024

·

Soggiorno di 1 notte

Convenient location. Poor quality breakfast.

Convenient location. Poor quality breakfast.

10

Lisken

3 nov 2025

·

Soggiorno di 1 notte

Good breakfast, pleasant staff, lots of plugs/USB ports, clean and attractive enough. Possible improvements: coffee maker in room; plain (unsweetened) yogurt option at breakfast.

Good breakfast, pleasant staff, lots of plugs/USB ports, clean and attractive enough. Possible improvements: coffee maker in room; plain (unsweetened) yogurt option at breakfast.

6

Meena

4 dic 2024

·

Soggiorno di 1 notte

I was always happy booking the Hilton till this weekend spent with my husband and kids , we were so disappointed in the breakfast not even a good muffin & we were down by 8am . The coffee was horrible and the breakfast was terrible not even much to choose . We had to go over to a local diner … other than that , I love this place .. don’t say breakfast at the Hilton !!! It’s breakfast from hell !

I was always happy booking the Hilton till this weekend spent with my husband and kids , we were so disappointed in the breakfast not even a good muffin & we were down by 8am . The coffee was horrible and the breakfast was terrible not even much to choose . We had to go over to a local diner … other than that , I love this place .. don’t say breakfast at the Hilton !!! It’s breakfast from hell !

10

Jill

11 set 2024

·

Soggiorno di 4 notti

Staff was very friendly and helpful. Appreciated the shuttle to and from the airport. Enjoyed the variety of breakfast items. Food was not as hot as we would have liked, but several days were busy with large groups frequently opening the food warmers. Beds were very comfortable! Could have used a little drawer storage, but we made it work and will definitely be back.

Staff was very friendly and helpful. Appreciated the shuttle to and from the airport. Enjoyed the variety of breakfast items. Food was not as hot as we would have liked, but several days were busy with large groups frequently opening the food warmers. Beds were very comfortable! Could have used a little drawer storage, but we made it work and will definitely be back.

10

Kathrin

9 nov 2025

·

Soggiorno di 1 notte

Clean rooms, friendly staff, great breakfast :)! Added bonus, water at check in

Clean rooms, friendly staff, great breakfast :)! Added bonus, water at check in

10

Nelly

3 apr 2025

·

Soggiorno di 1 notte

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

10

lori

8 ago 2024

·

Soggiorno di 1 notte

It was clean but sparse…. The breakfast was excellent

It was clean but sparse…. The breakfast was excellent

8

David

14 ago 2025

·

Soggiorno di 1 notte

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

8

Erika D

28 ott 2024

·

Soggiorno di 4 notti

Friendly, accommodating staff. Good breakfast and breakfast hours. Nice outdoor seating. Airport shuttle was fast and convenient. Netflix option for TV was nice. Great showerheads.

Friendly, accommodating staff. Good breakfast and breakfast hours. Nice outdoor seating. Airport shuttle was fast and convenient. Netflix option for TV was nice. Great showerheads.

10

Marian

13 ott 2024

·

Soggiorno di 2 notti

Clean quite good breakfast

Clean quite good breakfast

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

10

Brian

3 settimane fa

·

Soggiorno di 1 notte

Bed spreads could use work.

Bed spreads could use work.

10

Kristen

3 settimane fa

·

Soggiorno di 2 notti

Room was clean although a little small. Room felt dimly lit. Pool was clean and lots of towels available. Right near airport but I heard nothing- which I was worried about. Free breakfast available- on the first morning we had breakfast there was enough available but on the second day they were out of like 1/2 of the food.. I think they couldn't keep up with the group of college guys there. But that stunk for my family because we wound up having to go grab food elsewhere.

Room was clean although a little small. Room felt dimly lit. Pool was clean and lots of towels available. Right near airport but I heard nothing- which I was worried about. Free breakfast available- on the first morning we had breakfast there was enough available but on the second day they were out of like 1/2 of the food.. I think they couldn't keep up with the group of college guys there. But that stunk for my family because we wound up having to go grab food elsewhere.

8

Carol

4 settimane fa

·

Soggiorno di 1 notte

Basic but good.

Basic but good.

10

karen

30 set 2026

·

Soggiorno di 1 notte

The late night ladies working the desk and picking us up from the airport are friendly and efficient! Tuesday night. 😊

The late night ladies working the desk and picking us up from the airport are friendly and efficient! Tuesday night. 😊

6

Denise

29 set 2026

·

Soggiorno di 3 notti

Upon entering the property and room everything was cleaned and looked very nice. My extreme disappointment was with housekeeping. I stayed for 3 nights and saw the same trash in the hallway (where they worked daily) and also my trash can was never emptied. By the 3rd day it was overflowing. Everyone else at the hotel was great but the housekeeping staff needs to be more attentive and care more about the job they do.

Upon entering the property and room everything was cleaned and looked very nice. My extreme disappointment was with housekeeping. I stayed for 3 nights and saw the same trash in the hallway (where they worked daily) and also my trash can was never emptied. By the 3rd day it was overflowing. Everyone else at the hotel was great but the housekeeping staff needs to be more attentive and care more about the job they do.

Politiche della struttura

Istruzioni per il check-in

Tutto ciò che devi sapere per un check-in senza problemi.

Check-in

Check-out

Dalle 15:00 alle 00:00

Prima delle 12:00

Informazioni utili

Ulteriori condizioni e informazioni su questa struttura.

Servizi extra

Servizi aggiuntivi a pagamento che puoi richiedere.

Hai delle domande?

Le risposte istantanee dell'IA si basano su informazioni sugli hotel

Prezzi per le prossime date

ottobre 2026

novembre 2026

Più economico

Più costoso

Prezzo medio per notte per tutte le offerte, con tasse e costi.

Prezzi in USD per 2 ospiti, aggiornati ogni giorno.

Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.

Il check-in deve essere effettuato da una persona con almeno 21 anni.

Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Il nome riportato sulla carta di credito utilizzata al momento della registrazione per le eventuali spese aggiuntive deve corrispondere al nome fornito per prenotare la camera.
Questa struttura accetta pagamenti con carte di credito e carte di debito; non si accettano contanti
La struttura si riserva il diritto di richiedere la pre-autorizzazione della carta di credito dell'ospite prima dell'arrivo.
Le transazioni senza contanti sono disponibili
La struttura è dotata di un estintore antincendio, un rilevatore di fumo e delle griglie di protezione per le finestre
La struttura afferma di seguire le procedure di pulizia e disinfezione del seguente documento o ente: CleanStay (Hilton).

Si richiede la prenotazione per i tee-time per il golf. Le prenotazioni possono essere effettuate contattando un hotel prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni e gli ospiti possono accedere alle loro camere con un dispositivo mobile.
Sono disponibili il check-in senza contatti e il check-out senza contatti.
Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.

Supplemento per animali domestici: 50 USD per sistemazione, a soggiorno
Non vengono richiesti supplementi per gli animali di servizio

È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.