Home2 Suites by Hilton Des Moines at Drake University

Loved staying at this facility. The pool was great! Breakfast was good.

Positives: hotel staff was friendly and they accommodated a roll away bed with no issue. Negatives: hotel swimming pool was so cold that nobody wanted to swim. People would dip their feet in and leave. The parking is also very crowded and a bit confusing. Overall, a very pleasant experience and would stay here again.

Everyone was knowledgeable and kind. The hotel was spotless. Loved the pool.

Absolutely LOVE this hotel for all that it offers from laundry, to workout space, to pool, to the kitchenette in the room! Everything is great and the staff is wonderful! Will definitely be staying there again!!!

A great experience. Gina was wonderful! Our room had a leak in the ceiling, and they upgraded us at no cost. the staff was very friendly and accommodating. Parking is a bit tight, but it works. The small fitness facility looked nice and the pool as well. Onsite laundry was a big help. Short drive to shopping and restaurants. I could do without the kids and teens, but it is across from the college but I'm not a kid person. all in all, great experience and highly recommended.

Need more parking spaces. Otherwise hotel is great.

Dishwasher didn't worked. couch bed was not prepared. Had too call for sheets. Pool smell was strong.

Room was spacious and clean. Pool was quite green and cloudy so we did not use it. Would have loved to have had a space to put toiletries in the shower as well as a place to rest my foot for shaving. There were 3 plates sitting on a table outside the elevator that were there when we checked in and still there when we check out 2 days later.

very little parking

Hotel is fantastic. Just no parking at night. Had to park at the bank

Great lighting! This is the first hotel room I've stayed in that had enough lighting. Good job! Also, it was very clean and the location was excellent. On the not-so-good side, the room door was SO heavy and stiff that it was almost impossible to open, and the parking was limited.

The shower was not clean, and the remote control was very sticky so the cleanliness of the room was subpar

Overall good experience with great staff. Room wasn’t cleaned once in 3 days, not sure if I was suppose to request or not. Toilet was also a bit dirty when I arrived. Overall, I would recommend.

Clean room and bathroom, staff was so nice and friendly. Area is super interesting in a great way.

Very clean, quiet and the staff was great. Thank you!

Enjoyed stay & very friendly staff. Our shower had mold & /or lack of caulking ……hope they address. But liked everything else.

There were some noticeable unclean areas on night stand and the mattress was dirty on the pull out bed. The space of the room was nice, but not as clean as we were hoping for. Breakfast had no silverware or coffee.

Very clean hotel with friendly staff. Super cute neighborhood walking distance to Drake University.

I absolutely love this hotel! The staff is great and the rooms are appointed exceptionally well. The location is awesome if you are visiting someone at Drake University. Wonderful restaurants near by. This visit had a few things that were off - which is not common. Our first room smelled so bad of cigarette smoke, we had to move (this is a non smoking hotel) ... they were great about helping us! Our microwave was full of crusty food bits. The walls in the bathroom had white "stuff" sprinkled all over - easily removed with a wet wipe. So, the cleaning staff needs a pep talk. Even our pillow cases looked wrinkled, like they had not been changed. But knowing the reputation and our past experiences, and the responsiveness of staff - we will continue to stay at this awesome place! Everyone has an off day. LOVE THIS PLACE!

Room and facilities were very clean and well kept. I thought the hotel must be fairly new because of its condition. Asked the desk clerk how old the hotel was and she replied”5 years”. Good job!

Our stay was great! The entire building was clean and updated. The rooms were large and the beds were super comfortable.

Hotel was nice enough, area was decent (Lucky Burger was solid). BUT I was very surprised by how much I could hear people next door and above me. Footsteps above were most surprising. But lots of sound from other rooms (woken up to someone else’s 4:30am alarm somewhere on my floor both mornings). Makes for an unpleasant stay.

Very clean and new appearance! Hotel seems to have a problem with tv technology as we had to unplug and reboot the tv several times during the evening.

Room was spacious and clean

Unfortunately the air conditioning unit had a problem in the middle of the night which is why I have given the hotel 3 stars. The staff would have helped I’m sure, but we did not want to have to deal with the problem in the middle of the night. Otherwise everything was excellent and we would definitely stay here again.

Dishwasher didn't worked. couch bed was not prepared. Had too call for sheets. Pool smell was strong.

The room was very clean and comfortable. There were numerous easy to access USB outlets, the fridge was generously sized, and there was a full-size dishwasher. There’s also a really nice curtain that can be used to separate the couch/sitting area from the bed to give privacy to an additional guest. But I didn’t know you needed to use your key to turn the overhead lights on and this was not communicated to me by desk staff. I did just fine with bedside lamps. However, this is the loudest hotel. The hallways are very long and not well insulated, and your room practically vibrates with every door close. I recognize the loudness of guests is not the fault of the hotel, but the lack of basic quiet detracts from the quality of stay. The thing is, most guests on my floor weren’t particularly disruptive! You can just hear every movement and nearly every conversation of the people around you, especially in the hallway. I was awoken around 5 AM by the first round of guests leaving, and this continued on for the next several hours. I could hear the alarm go off in the room next to mine, and housekeeping started knocking on doors and playing music at 8:30, which I found to be too early (checkout is at 11.) Upon checking out, front desk acknowledged I had made my booking through hotels.com and ended the conversation. Maybe I was a little sensitive because I didn’t get much sleep, but I was irritated that I was not asked about my stay or given a receipt.

Dogs barking next to my room late hours. Trouble sleeping. Maintenance man hammering above my room starting at 7am. Woke me up.

It’s so nice to deal with a hotel that is willing to be flexible. We needed to check in early with an event occurring the day of our stay and they were so accommodating! Loved our suite, we had plenty of room to sprawl out in our down time.

The hotel room is huge! With the cheapest option you could honestly live here. You have an entire kitchen, a large bathroom, living room, and large bed. Super clean, modern, and just so nice. There are even more amenities available. This was also a hotel available to those under 21, which was crucial for us. So glad we were able to stay here!

Nice property, clean rooms and easy access. The staff is great during the day but the night person was super rude! She acted like we were an inconvenience. Not cool! The staff during the day is fabulous as usual. Comfy beds and clean rooms. Will stay again for sure.

Staff was so accommodating to me and my family. We stayed there for a Drake tour for my son but my daughter wanted to swim in the pool but because the tour ended at noon normally we would have to check out. Gina and her team allowed us to check out late and my daughter was able to swim for about for 20 minutes before we had to check out and hit the road. Thanks so much

The staff was super kind and extremely helpful the whole time!

The manager was so kind and helpful! Everyone we interacted with was very nice.

Great location and friendly check in

The staff was friendly, cheerful and very responsive to our needs, to the extent they could be.

The customer service and front desk employees

I didn’t give it higher marks because of the staff when I checked in, where my room was and the janky way there is no direct access to the front desk to check in. The woman who checked me in couldn’t have been more disinterested in customer service and didn’t look very professional. Then the hotel was clearly almost empty, but I was put on the 3rd floor almost as far away from the elevator as you could get. There was no reason to put me at the far end of the hall, but I was too tired to make a fuss. Room was great, bed was super comfortable, nice amenities. My only other complaint would be that the handicapped parking is around the end of the building in the back and there is nowhere to parking near the front entrance to check in. So until you get checked in and get a room key you can’t access the side entrance.

Excellent guest communication. Breakfast was good. Everyone weny above and beyond for our stay.

Andrea at the front desk was AMAZING. She made check in/out super easy and was very flexible when I had to change trip details multiple times.

Right next to Drake University. It was 3 blocks from the place I was seeing a show at.

It was across the street from Drake University.

Nice rooms - clean and close to campus

The hotel was nice. Everything was updated. Service was good and the staff were friendly. The room was simple, yet comfortable. It was nice to have dishes and a small kitchenette area available. I liked being able to sign into my streaming services. We did notice two individuals digging through the dumpsters at night. And we’re quite upset when we went to our vehicle this morning and someone had gotten in and went through it. All they took was about $.50 & opened a gift for our son which was cheap sidewalk chalk. So I’m thinking maybe this isn’t the best area.

Ok place to stay … area around is strange Staff is friendly good for 1-2 nights

The Home2 by Hilton near Drake University was a great place to stay. It was within walking distance to everything we needed, was clean, quiet and the staff were friendly and helpful. Free parking in the lot, too. Thumbs up.

Good TV, spacious room, great central location. Across street from Drake “Old Main” see picture. Good restaurants walking distance. Also Walgreens.

Nice, clean hotel. Great location directly across the street from Drake.

The hotel was outstanding. The only thing I didn’t like was that there was construction on the property next door. Also, you could hear very clearly all of the other doors in the hallway. It was loud. All night. And the bed was a little harder than I prefer. But the convenience is fantastic. It’s very clean. The staff was excellent. The shower…omg…it was so fantastic.

Very convenient right across from Drake University for college visit & tour.

This is one of the best places we have ever stayed. It is clean, quiet, and had a lot of space for 3 adults. Breakfast offered really nice options and was tasty as well.

Loved staying at this facility. The pool was great! Breakfast was good.

Everyone was very friendly and welcoming. The breakfast was better than expected in the morning. The bed was comfortable.

Fast and friendly check in. Good breakfast time and choices. Clean and friendly area.

This hotel was very clean, convenient and comfortable. One thing that I would suggest is the breakfast. It was the exact same items every day. There needs to be more of a variety, change it up

Everything about the lobby and rooms was great but the breakfast foods were a C-

Check in and check out was super easy. The rooms were clean and quiet. The breakfast in the morning was great as well.

Fantastic breakfast!

This hotel is in the perfect location if you’re visiting Drake University! The staff was friendly & welcoming, the room was comfortable & clean, the breakfast was good with a nice variety!

Staff was friendly, room was clean and nice. Breakfast was fantastic for my partner, sausag, egg, cheese, choice of what to put it on. They had bananas and oranges. Cereals, waffles, and a selection of beverages. Not awesome for vegan gluten-free people. But that's normal.