Home2 Suites By Hilton Grand Rapids Airport

I used Uber because i wasnt going to the airport. The kind desk clerk helped me put the Uber app on my phone and how to use. I was very grateful. Im from a small town in Montana without such services.

Check in person wasn’t friendly. Didn’t explain times of breakfast. All other workers were great!!! Very clean. Wonderful breakfast. Comfortable bed. Nice pool!

I attempted to cancel my stay as I had some last minute issues. Hotels.com tried numerous times to contact the property and they would not answer. I got billed for nothing because this hotel chose not to answer on a Friday afternoon. Additionally I called before my trip to confirm they would pick me up at the airport. Main reason for choosing this hotel. I was told that they would not pick me up because my flight got in at 11:45pm. Even though their own site said after 1am I would have to schedule with property. Was asked over and over by the lady at the desk if I wanted to cancel because they couldn’t pick me up. I said at the time I had no other choice and would figure out how to get to the property. Failures across the board here.

It was great! I was a bit surprised. :)

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