Comfort Suites DeSoto Dallas South

This Hotel was very clean, staff was courteous, professional, and friendly. The rooms were nice.The only problem was that the pool was not open and it's June in Texas and this is my 2nd stay here with no pool. That is the only problem, but it's major for us.

Advertized an outdoor pool and was informed upon arrival that it is closed for the summer..very disappointing

Do not stay at this place. There were two dead roaches in my room. The customer service was subpar, I had to keep getting my room key redone whenever I left the room. The water pressure was non existent. The room had dirty walls and they didn't clean the shower. The thermostat screen was busted. The laundry room was out of order and I needed to do laundry. Save yourself a headache and stay somewhere else!!

No parking for motorcycles Breakfast terrible Overnight staff was not friendly

Wifi weak business center computer down

We were disappointed that the pool was closed.

The elevator was broken and I had climb 4 flights of stairs. Stairway needed a little attention but the staff was professional and courteous. The main entrance and all other public areas were nice and clean.

Free parking.

I like this hotel because it is centrally located to my family in the area. It was clean and quiet with easy access to the pool and gym

Pool closed put a damper on trip with son

Had a family of pest roaches carpet stains and rust on showers stains on walls only thing is the front desk clerk was very nice black lady with glasses

Do not stay at this place. There were two dead roaches in my room. The customer service was subpar, I had to keep getting my room key redone whenever I left the room. The water pressure was non existent. The room had dirty walls and they didn't clean the shower. The thermostat screen was busted. The laundry room was out of order and I needed to do laundry. Save yourself a headache and stay somewhere else!!

Very clean

The room was very clean the house keepers we friendly and respectful the breakfast was delicious and parking was sufficient

I loved the fact that as soon as you walk in the facility it smell good and clean. Staff were nice. And breakfast was good. I did not like the fact that the room we got smelled very humid. Room had too much humidity. And last thing I did not like was the fact that in the morning I found a bad roach, I really hope none got in my things, because I do not have any at home and do not want any.

Room was dirty, sofa, carpet and restroom was stain

The bathroom was the only problem we really had. In the shower, the floor was a little slippery. The tile in the shower was peeling off/away from the wall. There was a large rust spot that leaked water from the shower all over the floor. There were no racks at all to hang towels or rags. No exhaust fan. No grab bars in the shower, as this was a handicap room. There was a toothbrush on the floor, on the side of the nightstand. I'm not sure why it was so far from the bathroom. Alot of the grout around the tub floor was rusting and peeling. The bathroom looked to be a rushed job. Room 108.

They had bed bugs in the beds woke up with bites . The sofa and floors had stains they need a good deep clean.

Woke up and had molded on the comforter set and told the front desk and took pictures I need a refund

My stay at Comfort Suites Desoto was trash. Stains on the carpet, cracked flooring in the tub, dirty grout between tiles in the tub. Looked like the it was not thoroughly cleaned. Bathroom’s hair dryer was burnt and damaged. The television would not work due to the coaxial hook up being pushed in and not able to connect to the cable. No WiFi on our 4th floor at all. I stayed in 423. I had work to do and couldn’t use my laptop unless I came down to the lobby. They could not accommodate me with another room. The desk managers contacted the owner to rectify the complaints but no correspondence was sent to address the issues. The desk managers tried to reach the owner and they were ignored and couldn’t provide us with a solution. I booked for two days and they only refunded me one day. Please do not book at this hotel unless it’s for a quick booty call. Just trash!

This was an unpleasant stay. The shower pressure was low, which was unsat. The shower stall was unclean. The toilet clogged and the desk clerk gave me a plunger (?!!). Towels in the room were stained with a purple color. WiFi was inoperable during my entire stay, which disrupted planned work that didn't get completed.. I asked the clerk who stated she couldn't help at all. There was no chair to sit outside.

The room was spacious. The staff was friendly. The only thing that really irritated me was the water pressure in the shower was terrible. Also you have to get in the shower to turn on the water which sucks. Other than that it was ok.

The internet is horrible. Couldn’t get no service. The rooms were very clean, but the bed’s mattress was uncomfortable and also the mattress on the sofa bed was uncomfortable. The springs polk your body.

Everything was amazing except for my floor smelling like weed when I got off the elevator with my kids the staff was nice and accommodating.

3rd floor room 308 I believe was my room the ac is really Weak and the cell signal is terrible on the 3rd floor.. the staff is awesome very clean and safe hotel convenient stores & restaurants close by free breakfast was great I moved to 4th floor the Third day much better signal and cold ac

The staff was nice and very helpful. The heat didn’t work in our original room and the staff was helpful in moving us to a different room. The room was clean and spacious. The bathroom door does need to be repaired and the sofa cleaned. Breakfast was plus. The hotel fit the need we had.

Overall everything was great but our ac in our room smelled at times like it was burning.

The check in was fast. Room was clean and spacious the bed was comfortable. The only thing wrong was the shower don’t have great pressure. Overall it was a nice stay

Very comfortable bed and pillows, clean and well maintained. Didn’t have the free breakfast since we had to leave earlier than they start. One thing unfavorable is the water pressure in the shower. Not good

Room had a weird smell. Carpet was stained throughout. It took several minutes for the AC to kick in. The gentleman that checked us in was very nice and friendly. However, the woman that checked us out was the least bit friendly. She was around the doorway so couldn’t be seen. No bell at the counter to ding. Had to ask another employee that was cleaning if someone needed to check us out. She acted like she was very put out. On a good note, the beds were very comfortable.

The front desk person “ Faith” was the best she was being a team player to make sure the guest were taken care of

Staff was not courteous at times

My truck was stolen on on oct 1st and hotel management was not helpful at all... it took them 27hrs to hand over the camera footage to the police dept... robberies have been a re occuring thing on that hotel...so b careful

Room was not serviced at all.

Checking in was terrible, the night receptionist was rude and not informative. There was some very questionable people wandering the lobby and outside. The whole place smelled like Marijuana and our room smelled so bad of cigarette smoke. The wifi password was written down wrong so we called several times to the front desk woth no answer. The next morning we went to have breakfast and the hot portions were so cold. There was waffles but no syrup.

Overall this was good place to stay. Very clean, bice rooms and breakfsat was good. What failed for me to give an excellent rating was security. At some point the hotel issued a room key to another guest or hotel staff attempted to enter my room at 1am while i was sleeping. This is a serious security issue as this could have ended badly.

The clerk at check in was on the phone for about 10 minutes with what appeared to be a personal call while I and 2 gentlemen waited. When she finally checked us in we were given a king sized bed and instead of the 2 queen I requested at reservation.

The customer service was disappointing. The person that checked out out was on her phone taking a personal call and was extremely rude. She acted like we were bothering her by having to check out. They also put us in a room that has been clearly smoked in. Multiple items at breakfast was broken such as the drink dispenser and waffle maker. Overall, I wasn't impressed.

Front desk person Kim on her cellphone. Rude, not helpful. Terrible service.

the employees all of them even the cleaning help, although the front desk employees, Miss Kris and Miss Faith were always smiling and very helpful, asking how we were doing and if we needed anything. I can truly tell they love there jobs. Hotel very clean and smelled good.

It was better than I could've imagined. Very quiet, right off the highway in a perfect location and so relaxing. I'll stay here again

Love the location, near restaurants. I wished for better security like scanning card so front doors to open because late night i didn't see anyone at front desk.

Not a nice area and under construction. Room old.

Easy access and clean. Presentable!

Not a Bad area it was close to the interstate and a quite stay.

I like this hotel because it is centrally located to my family in the area. It was clean and quiet with easy access to the pool and gym

I Like the size of the room and the Location is excellent.

Great location

Great location

This is not a safe area and a lot of people live in the hotel not just visiting

Outstanding stay and employees Great complimentary breakfast

This was our second stay here. It was nice like last time BUT we had to kill two water bugs 😨. We don’t like bugs so that was a NO for us. Other that that nice! What brought us back was the breakfast! It’s always NICE AND GOOD!

Front desk clerk Kim was really personable and friendly. She let me check in early and made my check-in a breeze. The waffles for breakfast was top notch.

The staff was nice and very helpful. The heat didn’t work in our original room and the staff was helpful in moving us to a different room. The room was clean and spacious. The bathroom door does need to be repaired and the sofa cleaned. Breakfast was plus. The hotel fit the need we had.

Everyone we came in contact with was super friendly. The room was very clean. The bed was comfortable. Breakfast was great, there was a good variety.

Overall this was good place to stay. Very clean, bice rooms and breakfsat was good. What failed for me to give an excellent rating was security. At some point the hotel issued a room key to another guest or hotel staff attempted to enter my room at 1am while i was sleeping. This is a serious security issue as this could have ended badly.

The customer service was disappointing. The person that checked out out was on her phone taking a personal call and was extremely rude. She acted like we were bothering her by having to check out. They also put us in a room that has been clearly smoked in. Multiple items at breakfast was broken such as the drink dispenser and waffle maker. Overall, I wasn't impressed.

Water pressure terrible so skipped shower. The room smelled musty. Staff great. Breakfast good and breakfast area very clean.

Easy check in Nice Lobby clean hotel Very spacious room. I had a few flaws in bathroom ceiling in 302 king suite also a few flaws here and there some small but noticeable aging and maintenance spots in my room and throughout the property but nowhere near a dump rundown unsafe or anything like that. Very nice breakfast. Nice free snack tray from 5:30 pm to 7:00 pm that humus is so delicious oh you get 2 free drinks At the bar also from 5:30 pm to 7:00 pm basic wines and well liquors available I think you can also get a beer I think? one bartender was really cool the other was ok not bad just kinda more of a militant presence and a bit harder to communicate and connect with but not rude or inattentive. I just clicked with the other guy way better. now the bar food menu is kinda weak.The pizza is so weak kinda bland and tasteless nothing special the fettuccine is so nasty azz a cheap dollar store microwave fettuccine tastes better. Waste of 20 bucks same as that pizza. I ordered this shrimp dish thing that came in a glass cup all chopped up in some kinda salsa juicy lime aid stuff. The presentation was just awful it looked messy yucky soupy watery. But It was kinda tasty I must admit. ( mind you I had a few shots and several modelos) that might have been a factor in my opinion of it being tasty. LOL. The buffalo wings or any wings are your most likely your best bet there. They had a few other things I didn’t try on menu but From what I tried the wings were the best tasting.

The hotel was basic, clean, and a good price. The room was clean. Breakfast was skimpy and somewhat tasteless.