Geo38 Prime Suites Genting Highlands

Checkin wasn’t great. Communication was good but they told us about an unexpected tourism tax just for staying there but we weren’t aware of the tax until we checked in. Wouldn’t have booked with them had we known about a tax.

Wrong / Misleading room description - I booked for 5 people in room described for 6. Futon missing and that too for bedsheet pillow cover had to follow for 3 hours . WiFi not working, they kept on suggesting to use “forget” feature" whereas we never managed to connect earlier Uncoordinated and unclear communication / instructions I had booked for two nights but checked out within few hours hence to better alternate Even checkout instruction key return box nonexistent - no chance of refund by this hotel for unused night

We enjoy the space of the property. The amenities provided can be better, for example, dish washing was given as hand soap and no hand towels in the toilet.

MOLD. There was mold all throughout our room and the entire facility smelled of it as well. This is extremely dangerous for pregnant women or people with COPD. Also, they have a hidden 200 ringett fee, before they allow you to acquire your room that you already purchase. One employee said they have to keep my passport if they don't get the 200 ringett deposot, THAT IS ILLEGAL.This hotel should be removed from Expedia immediately.

Everything is excellent