ALEXIA LODGE & SPA

Dysfunctional of their amenities. Tv, fridge it’s not okay. Cleanness of their floors and carpets. The mattress perfect but new bed sheets and towels needed to feel good. I didn’t like the smell entering the reception area and the bedroom, bathroom too needs proper deep cleansing.

After booking and paying I advised them that the booking was for someone else. I give them the reference number and guest name and number. I had a confirmed booking. I was then told that they have no availability and they’re going to move me to another place. Not even asking. Then I had to explain 4 times that it’s not for me and the date of the booking and repeated my message over and over for the guest’s details. It’s like the person I dealt with either doesn’t read or comprehend what I was saying. Incredibly frustrating

Just ok

Should be cleaner and better lighting