Buchanan Arms Hotel & Leisure, Sure Hotel Collection

We were given the 2 day beak as a gift. Unfortunately, our stay was not as we expected. Arrived at check in and had booked a king executive room but was told off by the staff member at reception for not booking a dog friendly room. I explained that I didn't see this instruction on the website but I was told again that "the instructions were there" Got a room which we were told that was an exec queen and didn't charge for the dog and that we had actually ended up saving money so we thought this was good. We arrived at our room and it was so disappointing. Room was tired, sofa was threadbare, no pictures on wall and the bathroom was in a bad state of repair including hairs in the bath drain. Really disappointed but because we had the dog, we didn't want to complain. On the 2nd day and after coming back to the hotel, the room had been tidied but teacup unwashed and bed just pulled up. One towel changed and no cleaning done. Holidays are not always about spending time in a hotel but the nicest thing after a day out is coming back to your room to relax - unfortunately we didn't feel relaxed at the hotel at all. Breakfast on the second morning not available at the hotel and we had to go to another hotel - we got a letter but no reason given for this. We won't be returning to the Buchanan Arms Hotel; so disappointing and especially since this was a treat from a very special relative.

The hotel is done, it's that simple. The food was poor, the hot breakfast items mainly cold and waiter/waitress attendance nonchalant at best

lovely room - good size with comfortable seating area.

Room and amenities

Yes perfect