The Haüs Windham - Spacious Suites, Hot Tub, Mountain Views!

We stayed in the Revere Suite over Memorial Day weekend and unfortunately the experience did not match the premium price. We paid approximately $1,300 for two nights and encountered multiple issues during our stay. The ceiling leaked onto the couch, the balcony door did not lock, and the side entrance to the suit also failed to lock, creating a security concern. The stove was not functioning, and there was an exposed wire on the deck. We were also disappointed that the advertised mountain view was very limited from our suite. The soaking tub was large and attractive, but the bath water was brown/ yellow discolored & never fully cleared. The listing also indicated amenities and services that were unavailable during our stay. The television channels were extremely limited and largely in German rather than the expected programming. In addition, staff entered the unit without prior notice, which was unexpected and made us uncomfortable. We were also disappointed that the listing featured a photo showing a Jacuzzi on the porch balcony, but there was no Jacuzzi present during our stay. We were disappointed that advertised bathrobes were not provided when we arrived. This felt misleading and contributed to our overall dissatisfaction with the accuracy of the advertised amenities. The location required about a 30-minute drive to reach the Catskills and nearby hikes. We were also charged an additional $69 fee without any clear explanation. The maintenance, amenities were awful.

I stayed in the mirror cabin everything was great just prepare to have no microwave and or a burner. So you cannot cook or heat anything up. I was able to make it work by just getting stuff that can be eaten cold and then going out to dinner which was fine. Also because the cabin is mirror please note birds constantly fly into it on purpose. It was one bird that every day i was there from morning to night was hitting the glass and it did get very annoying.

Can’t complain one bit

Photos are misleading when it comes to the glass haus. A lot of their rooms are not fully maintained. We could not use hot tub, some doors in the revere room didn’t lock, the heat stopped working by morning hours and the room was absolutely freezing. No one is on site if you need immediate help. I want a partial refund.

Mainly the location and the solitude.