Marianna Resort And Convention Tuktuk - Samosir, Marclan Collection
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Guest reviews
8.8
Fabulous
Based on 935 verified reviews
6
Judith
14 Mar 2026
·
Stayed 2 nights
The hotel has a very good potential. It is located on a prime spot, has good quality beds and the overall state is good. It represents itself as a 5 star resort and charges accordingly. Food and drink prices are like what you pay in major European cities like Amsterdam, Paris, Madrid or Rome (eg €55 for a simple bottle of wine and € 10,- for a beer and yes, that is including the mandatory 20% service charge they charge you and the GST). Which is on average 3x more expensive than what you pay in other hotels in TukTuk. If the quality would be also 3x better that would be somewhat OK, however the food quality was the worst we had in Indonesia (which generally is very good). We have made our complaints to the manager and it was handled ok-ish. Let's see if the hotel implements the things that were promised: 1) the advertised room size will be updated to reflect reality (the 33m2 for a deluxe actually is 28m3 including balcony) 2) the staff will be trained to do better at hospitality (eg carrying the suitcase, inform better what can be expected on arrival, welcome drink, not use loud Porto phones in the evening, clean the hallway when they notice empty plates from room service and not let that stay for 16 hours) 3) more attention will be given to food quality, breakfast will not have the fruits with mold, and banh mi will be tested on quality because of food poisoning complaint). 4) complaints will be handled more clearly.
The hotel has a very good potential. It is located on a prime spot, has good quality beds and the overall state is good. It represents itself as a 5 star resort and charges accordingly. Food and drink prices are like what you pay in major European cities like Amsterdam, Paris, Madrid or Rome (eg €55 for a simple bottle of wine and € 10,- for a beer and yes, that is including the mandatory 20% service charge they charge you and the GST). Which is on average 3x more expensive than what you pay in other hotels in TukTuk. If the quality would be also 3x better that would be somewhat OK, however the food quality was the worst we had in Indonesia (which generally is very good). We have made our complaints to the manager and it was handled ok-ish. Let's see if the hotel implements the things that were promised: 1) the advertised room size will be updated to reflect reality (the 33m2 for a deluxe actually is 28m3 including balcony) 2) the staff will be trained to do better at hospitality (eg carrying the suitcase, inform better what can be expected on arrival, welcome drink, not use loud Porto phones in the evening, clean the hallway when they notice empty plates from room service and not let that stay for 16 hours) 3) more attention will be given to food quality, breakfast will not have the fruits with mold, and banh mi will be tested on quality because of food poisoning complaint). 4) complaints will be handled more clearly.
10
Joe
22 Mar 2025
·
Stayed 2 nights
Lovely hotel, helpful staff, excellent breakfast and food. not cheap by Indonesian standards but great in every way. Fully recommended.
Lovely hotel, helpful staff, excellent breakfast and food. not cheap by Indonesian standards but great in every way. Fully recommended.
10
Claire
22 Mar 2025
·
Stayed 2 nights
Beautiful clean, lovely views of the lake. hotel is new and very well kept. Excellent service, sweet staff!
Beautiful clean, lovely views of the lake. hotel is new and very well kept. Excellent service, sweet staff!
10
Luke
4 Oct 2024
·
Stayed 5 nights
Their food was their only weak point, but it was still decent.
Their food was their only weak point, but it was still decent.
6
THIERRY
14 Apr 2024
·
Stayed 3 nights
Not yet at the level of a 5 star hotel. Many things could be improved: reception, rooms, service. The rooms are in particular quite small and more like a 3 star hotel. The overall layout is a bit weird and not well optimised. It’s a pity, keeping in mind the wonderful location of the hotel. Totally overpriced. For the same price, I could have a wonderful resort in Bali and exceptional service.
Not yet at the level of a 5 star hotel. Many things could be improved: reception, rooms, service. The rooms are in particular quite small and more like a 3 star hotel. The overall layout is a bit weird and not well optimised. It’s a pity, keeping in mind the wonderful location of the hotel. Totally overpriced. For the same price, I could have a wonderful resort in Bali and exceptional service.
Location
Jalan PUD Kelurahan Tuktuk Siadong Simanindo, Tuk Tuk, Samosir, Indonesia
Property policies
Check-in
Check-out
Check-in from 15:00
Before 12:00
FAQs
Free self-parking is available on-site.
A complimentary self-serve breakfast is served daily from 7:00 AM to 10:00 AM.
No pets and no service animals are allowed at this property.
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.
The property is located on a lake, 1.5 km from Tomb of the Sidabutar Kings and 20.4 km from Lake Toba. It is also a short drive from King Sidabutar's Tomb and Stone Chairs.
Yes, there is an outdoor swimming pool available for guests.
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