Prince Smart Inn Ebisu

This would be a step up from APA hotel style chains. A bit bigger room, better showers, cleaner and excellent location in Ebisu! Hotel staff is very accommodating, easy self check in and very modern and new. Showed are excellent Highly recommended. Easy access to anywhere in Tokyo.

The automated check-in check-out takes away from the experience. The neighborhood is great.

The hotel was very conveniently located, easy to find and in good condition. Room was larger than expected and perfect for a solo traveler. Cafe does not have a lot of food options but with so much around that is not a problem. The staffing is minimal so do not expect as much assistance as a full-service hotel. However housekeeping was great and laundry on site was convenient.

We've travelled all over Japan and stayed at a variety of spots including hostels, inns, hotels, ryokans and resorts. Unfortunately, this is, by far, the worst hotel we've experienced in Japan, to-date. The first issue is the lack of service. Prince likely takes its "Smart" name by leaning into technology...and angle that's become outdated as many of its features are now available in other hotels of all price ranges. They only offer auto-check-in/out kiosks. The hotel floors we had access to (B1 for laundry, 2F for vending machine, and 4F for our floor) all consistently smelled like deep-fry. The rooms were so dusty that it triggered a serious allergic reaction on several nights. The hotel included breakfast, but we visited at different hours thru out our stay and witnessed items being "sold out" only to be re-added shortly after. Above all, the two worst aspects of the Prince are their unwillingness to store luggage, and their taxi hailing service. Taxis must be booked via a QR code on their lobby smart TV screen w/ a min 3hr advance booking time. If you're urgently in need of a taxi like we were, don't count on their staff helping - they're reluctant to engage in ANY form of interaction with customers. Rooms are extremely small, so if you still plan to stay here, it's going to be for the location, and truthfully, nothing else. Will not be returning/recommending this spot to anyone.

This hotel was very clean and seems new. I booked a deluxe room and it was a decent size but lacked certain amenities, like there were no hooks to hang towels in the bathroom. Lots of outlets though. The lobby is small. There’s a cafe with a nice seating area but it closes at 6. The area is great, quick walk to Ebisu station and everything you need is nearby: bars, restaurants, shopping, etc.

Largely automated. Efficient clean. Cafe attached to hotel had delicious cafe style food and desert. Easy walk to the station and great Japanese style food options nearby. Not much to no English, but mostly automated checkin and out. So didn't pose much of a problem.

Clean, easy to check in and out

セルフチェックイン、セルフチェックアウトで特に何のサービスがあるわけではないのですが、恵比寿駅からも近くてロケーションがとても良いです。部屋は、清潔で綺麗ですが、アメニティや部屋着などはありませんので日本のホテルに慣れている人は注意が必要です。 また、チェックアウト後にはスーツケースなどの荷物を預かってもらえないので、そこが本当に本当に不便です。駅まで行きロッカーに入れる必要があります。大きなスーツケースを抱えた外国人観光客もそのことでスタッフに「事前に知らされていなかった」と抗議している光景を目にしましたが、、、気持ちわかります。

Prince Smart Inn Ebisu was exactly what we needed – clean, comfortable, and perfectly located just a short walk from Ebisu Station, with plenty of nearby restaurants and bars. The on-site laundry was a great convenience, and the staff’s service struck a perfect balance – not overly attentive, but there if we needed them and just right for a relaxed stay. We also enjoyed a light breakfast a couple of times, which was a simple but nice touch. Highly recommend for a hassle-free, convenient stay in Tokyo!

Really close to the station, the washer and dryer worked very well,

Very clean. Will definitely stay here again. Close to train station

新しく綺麗で良かった。部屋も広くちょうどいい。駅も近く便利

Private, quiet, very clean

We've travelled all over Japan and stayed at a variety of spots including hostels, inns, hotels, ryokans and resorts. Unfortunately, this is, by far, the worst hotel we've experienced in Japan, to-date. The first issue is the lack of service. Prince likely takes its "Smart" name by leaning into technology...and angle that's become outdated as many of its features are now available in other hotels of all price ranges. They only offer auto-check-in/out kiosks. The hotel floors we had access to (B1 for laundry, 2F for vending machine, and 4F for our floor) all consistently smelled like deep-fry. The rooms were so dusty that it triggered a serious allergic reaction on several nights. The hotel included breakfast, but we visited at different hours thru out our stay and witnessed items being "sold out" only to be re-added shortly after. Above all, the two worst aspects of the Prince are their unwillingness to store luggage, and their taxi hailing service. Taxis must be booked via a QR code on their lobby smart TV screen w/ a min 3hr advance booking time. If you're urgently in need of a taxi like we were, don't count on their staff helping - they're reluctant to engage in ANY form of interaction with customers. Rooms are extremely small, so if you still plan to stay here, it's going to be for the location, and truthfully, nothing else. Will not be returning/recommending this spot to anyone.

Helpful staff, lovely clean rooms, free breakfasts. Would stay here again next time.

Clean

Clean room, great facilities, excellent location.

The main reasons for the poor review were because the walls looked dirty and scratched up in our room and the breakfast wasn’t very good compared to 7/11 snacks. Loved the location and view from our room but this hotel is in poorer condition than the other places we payed a little more to stay at in Tokyo which I suppose makes sense. It would make a big difference if they kept up on maintenance.

Very good value hotel in a great area. Comfortable room, good service.

清潔さと立地の良さとチェックインがスムーズなので気に入っているホテルです！

Review from a family with 5yo - room with two bedroom still very small. So even open the luggage was a challenge. The room amenities in overall they are fine, so you can get some rest - good beds, good AC and good bath. Again the only "issue" here is the size of the whole room. Other than that, the property and location is ideal. Metro is close and several restaurants around

キレイで静かなエリアでよかったが、ベッドの横幅が狭いのと、バスタブがないシャワールームのみなのが残念でした。

湯船があればもっと良かったです。

Room was small! Bed v comfortable. Little choice for breakfast. Nice area.

Nothing special, rooms are very small. Expensive for what you get

Great place to stay, I had a single room which was spacious. The room was clean, bed was comfy, massive TV with netflix and youtube, and has a safe. Quiet neighbourhood. Shower pressure was really good. Only thing was that the room didn't have a kettle. The cafe that offered free breakfast was very simple, a slice of buttered bread or with cheese and a drink. The cafe usually had a queue in the afternoon, seemed popular amongst the locals. There's convenience stores nearby so you can get more food for you breakfast so wasn't a big deal. There is a sign saying that they'll improve it. Loads of restaurants nearby and Ebisu station isn't far at all. Overall great experience and would recommend.

This accommodation doesn’t provide luggage storage services once guests have checked out. If you’re considering staying here, be aware they won’t hold your bags after checkout, so you’ll need alternative storage arrangements if you’re not leaving the area immediately. I regret not checking Google feedback before making my reservation. On Expedia, I saw the property was in a peaceful, accessible location with rates fitting my budget. I missed mentions about their no-storage-after-checkout policy. I was traveling with one medium and one large bag, as I was continuing to another country afterward. At checkout, I asked if staff could hold my belongings. The worker showed me his phone with a Google translation: “According to our website policy, we cannot store bags after checkout. Please use the coin lockers at Ebisu station.” The storage compartments in the lobby are only for guests checking in that day. I felt I wasn’t valued as a guest once I’d checked out. One star for creating unnecessary hassle, wasting my time, and stressing my day as I scrambled to solve my luggage situation for the hours before my flight. The mattresses are comfortable and rooms are adequately sized for solo travelers. The location is reasonably quiet. The sink was outside the bathroom, which was a small space with just the shower. Fine for one person, but worth noting for those traveling with companions who want privacy while changing.​​​​​​​​​​​​​​​​

Incredibly small room, meager amenities

Extremely small rooms. Barely enough room for a suitcase on the floor. Customer service was poor. They expect you to use machines for check n and out. The room was clean and serviced each day but extremely small. No closet, no storage space at all. The room came with an included breakfast which was toast with ham and cheese. Clean rooms but I would not stay here again

It is convenient and easy to locate; close to station and eating venues. The room was small with little space about the bed and tiny bathroom facilities.

Outstanding service by the staff overall.

Could not leave luggage after check out and no service for sending luggage from hotel a big down point

We've travelled all over Japan and stayed at a variety of spots including hostels, inns, hotels, ryokans and resorts. Unfortunately, this is, by far, the worst hotel we've experienced in Japan, to-date. The first issue is the lack of service. Prince likely takes its "Smart" name by leaning into technology...and angle that's become outdated as many of its features are now available in other hotels of all price ranges. They only offer auto-check-in/out kiosks. The hotel floors we had access to (B1 for laundry, 2F for vending machine, and 4F for our floor) all consistently smelled like deep-fry. The rooms were so dusty that it triggered a serious allergic reaction on several nights. The hotel included breakfast, but we visited at different hours thru out our stay and witnessed items being "sold out" only to be re-added shortly after. Above all, the two worst aspects of the Prince are their unwillingness to store luggage, and their taxi hailing service. Taxis must be booked via a QR code on their lobby smart TV screen w/ a min 3hr advance booking time. If you're urgently in need of a taxi like we were, don't count on their staff helping - they're reluctant to engage in ANY form of interaction with customers. Rooms are extremely small, so if you still plan to stay here, it's going to be for the location, and truthfully, nothing else. Will not be returning/recommending this spot to anyone.

Helpful staff, lovely clean rooms, free breakfasts. Would stay here again next time.

スタッフの方々の対応も良く客室も清潔で、無料の朝食サービスも美味しく 恵比寿駅からも徒歩で5分程の距離で周辺には沢山の飲食店があり大満足です。又利用したいです！

セルフチェックイン、セルフチェックアウトで特に何のサービスがあるわけではないのですが、恵比寿駅からも近くてロケーションがとても良いです。部屋は、清潔で綺麗ですが、アメニティや部屋着などはありませんので日本のホテルに慣れている人は注意が必要です。 また、チェックアウト後にはスーツケースなどの荷物を預かってもらえないので、そこが本当に本当に不便です。駅まで行きロッカーに入れる必要があります。大きなスーツケースを抱えた外国人観光客もそのことでスタッフに「事前に知らされていなかった」と抗議している光景を目にしましたが、、、気持ちわかります。

Personalet var ikke særlig hjælpsomt. Bortset fra en enkelt receptionist, som virkelig var meget sød og hjælpsom, svarede de med mindst muligt engagement på spørgsmål. De kunne heller ikke anvise vej, og et par stykker kunne slet ikke engelsk, og virkede nærmest vrede over at blive spurgt på engelsk. Morgenmaden var virkelig billig og dårlig. Selve værelset var meget fint, og forholdsvis stort efter japansk standard.

Clean hotel in an Excellent position very convenient to everywhere. The staff are very inflexible and haphazard. English is not commonly spoken. Breakfast was included in my room rate but the staff at the cafe who served the breakfast asked for extra money for the coffee sometime 55, other times 450 Yen! Which is it? I stayed for 6 nights and as I had an evening flight asked for late check out or luggage storage. One staff told me it was ok but on the day, the other staff refused to allow any. These guys have to understand their guests have chosen and are paying good money for their rooms and let themselves be courteous and of service to their guests.

This accommodation doesn’t provide luggage storage services once guests have checked out. If you’re considering staying here, be aware they won’t hold your bags after checkout, so you’ll need alternative storage arrangements if you’re not leaving the area immediately. I regret not checking Google feedback before making my reservation. On Expedia, I saw the property was in a peaceful, accessible location with rates fitting my budget. I missed mentions about their no-storage-after-checkout policy. I was traveling with one medium and one large bag, as I was continuing to another country afterward. At checkout, I asked if staff could hold my belongings. The worker showed me his phone with a Google translation: “According to our website policy, we cannot store bags after checkout. Please use the coin lockers at Ebisu station.” The storage compartments in the lobby are only for guests checking in that day. I felt I wasn’t valued as a guest once I’d checked out. One star for creating unnecessary hassle, wasting my time, and stressing my day as I scrambled to solve my luggage situation for the hours before my flight. The mattresses are comfortable and rooms are adequately sized for solo travelers. The location is reasonably quiet. The sink was outside the bathroom, which was a small space with just the shower. Fine for one person, but worth noting for those traveling with companions who want privacy while changing.​​​​​​​​​​​​​​​​

This is my fifth or sixth time staying at this hotel, and this is the first time I've encountered extremely bad attitude from the staff. Except for the bad attitude of the male front desk staff, everything else was good.

Great location.

5 Minuten fußläufig von der Ebisu Station. Eine Belebte Umgebung zum Ausgehen mit einer Menge Izakayas, Restaurants und Bars. Würde jederzeit wieder hier buchen.

Central yet quiet location. Had all that we needed for pleasant stay. The light breakfast was great as we started our days of sightseeing!

Very conveniently located hotel, 5 minutes walk from Ebisu station. The room was a good size with a very comfortable bed. Location is very good with lots of restaurants, conbinis and supermarkets around. Location fairly quiet too, so easy to sleep and rest up. Breakfast at the hotel is simple toast and coffee, but enough to get your day started. Hotel recommended!

Clean room, great facilities, excellent location.

スタッフの方々の対応も良く客室も清潔で、無料の朝食サービスも美味しく 恵比寿駅からも徒歩で5分程の距離で周辺には沢山の飲食店があり大満足です。又利用したいです！

Near most action in Shibuya, access by Metro very convenient, clean and personnel helpful.

Excellent location in Ebisu surrounded by alleys and streets with plenty of wonderful food options. The train station is a short walk away.

Overall, a great place to stay in Ebisu for tourists: convenient location with restaurants, convenience stores and Yamanote train station nearby; clean room; and basic but tasty continental breakfast. A bit pricey, but the location is worth it.

Nice quiet location with easy access to transportation

Central yet quiet location. Had all that we needed for pleasant stay. The light breakfast was great as we started our days of sightseeing!

Séjour agréable Hôtel bien situé à 1 station de shibuya crossing . Petit déjeuner un peu léger mais ça allait.

The rooms as well as the hotel in general are very clean and everything is well done. The self check in and out are easy. The only negative point is a poor breakfast with basically no choice at all (cheese toast with or without ham and a coffee). Very convenient for a business trip

スタッフの方々の対応も良く客室も清潔で、無料の朝食サービスも美味しく 恵比寿駅からも徒歩で5分程の距離で周辺には沢山の飲食店があり大満足です。又利用したいです！

The main reasons for the poor review were because the walls looked dirty and scratched up in our room and the breakfast wasn’t very good compared to 7/11 snacks. Loved the location and view from our room but this hotel is in poorer condition than the other places we payed a little more to stay at in Tokyo which I suppose makes sense. It would make a big difference if they kept up on maintenance.

Great place to stay, I had a single room which was spacious. The room was clean, bed was comfy, massive TV with netflix and youtube, and has a safe. Quiet neighbourhood. Shower pressure was really good. Only thing was that the room didn't have a kettle. The cafe that offered free breakfast was very simple, a slice of buttered bread or with cheese and a drink. The cafe usually had a queue in the afternoon, seemed popular amongst the locals. There's convenience stores nearby so you can get more food for you breakfast so wasn't a big deal. There is a sign saying that they'll improve it. Loads of restaurants nearby and Ebisu station isn't far at all. Overall great experience and would recommend.

Clean hotel in an Excellent position very convenient to everywhere. The staff are very inflexible and haphazard. English is not commonly spoken. Breakfast was included in my room rate but the staff at the cafe who served the breakfast asked for extra money for the coffee sometime 55, other times 450 Yen! Which is it? I stayed for 6 nights and as I had an evening flight asked for late check out or luggage storage. One staff told me it was ok but on the day, the other staff refused to allow any. These guys have to understand their guests have chosen and are paying good money for their rooms and let themselves be courteous and of service to their guests.

Overall, a great place to stay in Ebisu for tourists: convenient location with restaurants, convenience stores and Yamanote train station nearby; clean room; and basic but tasty continental breakfast. A bit pricey, but the location is worth it.

The bar service is horrible, the staff is not friendly at all, the breakfast provided that is included in the rate it will be better to not provide any, it is a gigantic toast with butter or a little of cheese and ham, not good at all, you have to pay extra for milk, it is easy to provide a small breakfast, but here they do not do it, the service here is like not being in japan.

Hôtel bien situé Chambre un peu étroite Petit déjeuner un peu léger