Hotel Imperial Premium

Ich wollte stornieren aber die haben mor nicht mal geantwortet obwohl ich extra bezahlt habe um zu stornieren können

well... I think you have to intermediate somehow. When I arrived, they said they know nothing about the room and should check with you because you didn't send them any message, for my booking. Then I asked for the invoice, since I paid with my business card (it was a business trip) and they said again that you have to send them I do not know what chip, so only after they could emit a proper legal invoice. So... do you do something or shall I ? thank you

Room very big and clean , the only negative thing was that in the toilet weren’t any shampoo or detergent . The breakfast was good and the service nice

Most of the staff (mainly at reception and breakfast area) are in desperate need of a customer service & hospitality course, otherwise no lament at all. Breakfast is good and so is the hotel in general.