The Tokyo EDITION, Toranomon

Excelente lugar

Nuestra experiencia fue muy decepcionante y definitivamente no vale lo que cuesta. La alfombra de los pasillos del hotel esta francamente sucia, encontramos comida en el mini bar del huésped anterior, la lampara del escritorio sumamente polvosa. A pesar de ser relativamente nuevo el hotel, ya se encuentra deteriorado; las paredes, carpintería y acabados en general están maltratados. La calidad y sabor de la comida en el restaurante a la hora del desayuno no fue buena, el personal muy escaso por lo que la atención era muy lenta, la mesa y sillones estaban sucios, el delantal de la persona que nos atendía en la mesa estaba muy manchado, la base de los floreros de la mesa completamente sucios. Definitivamente no volvería

Excelente ubicación, atención increíble por parte de todo el personal, muy detallistas y el hotel está bellísimo!

방이 가격대비 너무 작음 ㅠㅠ

“The The Tokyo EDITION, Toranomon is disappointing in several areas. Aesthetically, it feels average rather than distinctive. The service is highly corporate—slow and impersonal. The lobby bar is marketed as a restaurant, leaving hotel guests without a proper place to sit or relax. In practice, everything requires a reservation, and there is no sense of priority given to hotel guests compared to outside diners. Communication is also unnecessarily complicated. There are no simple channels like WhatsApp; instead, guests are required to download the Marriott Bonvoy app just to message the concierge. Even after downloading it, my husband—who was staying with me—was denied access to use the chat because the reservation was not under his name, effectively preventing us from using any texting service with the hotel. Basic operational aspects were also surprising for a hotel at this level. Instead of dedicated bell staff, the reception team was handling luggage; notably, the reception staff assisting us were women in heels, which made the situation feel even more inappropriate given the physical nature of the task. We ultimately had to step in and help with our own bags—something that should not be expected at a five-star property. While the staff is extremely attentive, overall, it feels entirely like a Marriott chain property, falling well below five-star expectations.