The Tokyo EDITION, Toranomon

방이 가격대비 너무 작음 ㅠㅠ

“The The Tokyo EDITION, Toranomon is disappointing in several areas. Aesthetically, it feels average rather than distinctive. The service is highly corporate—slow and impersonal. The lobby bar is marketed as a restaurant, leaving hotel guests without a proper place to sit or relax. In practice, everything requires a reservation, and there is no sense of priority given to hotel guests compared to outside diners. Communication is also unnecessarily complicated. There are no simple channels like WhatsApp; instead, guests are required to download the Marriott Bonvoy app just to message the concierge. Even after downloading it, my husband—who was staying with me—was denied access to use the chat because the reservation was not under his name, effectively preventing us from using any texting service with the hotel. Basic operational aspects were also surprising for a hotel at this level. Instead of dedicated bell staff, the reception team was handling luggage; notably, the reception staff assisting us were women in heels, which made the situation feel even more inappropriate given the physical nature of the task. We ultimately had to step in and help with our own bags—something that should not be expected at a five-star property. While the staff is extremely attentive, overall, it feels entirely like a Marriott chain property, falling well below five-star expectations.

早餐很好吃，沙拉非常新鮮，服務人員也非常親切，是很有質感又精緻的餐廳，超級推薦！

So good

좋은뷰, 최고의 서비스