Acantilados

The hotel is currently under construction, which we were not informed about in advance. We were woken up around 7 a.m. most days to loud hammering and drilling—so loud that we had to yell just to hear each other in the room. We also booked a massage expecting a relaxing experience with the sound of ocean waves, but it was instead disrupted by constant construction noise. It was far from relaxing and very disappointing. The hotel does not allow outside food or drinks, which was inconvenient as we had to eat every meal off-property and couldn’t bring back snacks or leftovers without risking fees. There were also limits on how many fresh towels we could request, and staff would not break larger bills unless it was for tipping within their restaurant. Although the hotel enforces a noise policy for guests, there were several back-to-back weddings during our stay that went until 1 a.m., with loud music and fireworks clearly heard from our room—again to the point where we had to yell to hear each other. When we raised concerns, we were dismissed and told events would end at midnight, which was not the case. Being kept up until 1 a.m. and woken at 7 a.m. made for an exhausting stay. The hotel and pool are beautiful, but I would not recommend it if your goal is to relax.

Some of the staff very helpful. I think they need to be more attentive for guests to be extremely satisfied.

Pool was under pair for the type of hotel that it claims to be. Sold as Hilton, more Best Western

Wonderful stay!

Bad service & also there was no water