w* | Outstanding 2BR w/ Terrace in Plaza Herrera

Location was good. Early street construction noise (6am) which I am sure wasn’t normal. Door entry was a little tricky - had to pull the door while turning the key. Good communication with property manager. Instructions were easy to follow. Property was clean.

We were not able to get into our property after trying for an hour. Host did not answer phone and we were never able to access the property with given codes. Maids were there and confirmed address was correct. They tried the codes but could not get access to suite with our information. The address was a different name than on the booking so we had to call to confirm location. Then the hassles started as 2 different codes did not work and the host could not be reached to help us get in.They refused to do anything to help or make it right and said it was our issue for not being able to connect with the number given. We tried to call for over an hour and then had to get the 4 seniors in party into a cool area out of sun. Host refused to help and offered no resolution, including never offering to assist with access. As a result, we were out the money for the VRBO and had to book 2 rooms at a hotel in town at last minute.There were other comments from prior guests about access and it has obviously not been fixed.We tried calling, emailing and using their codes but nothing worked. They did nothing to help even though we tried to call them for over an hour.Do not book this property! The location is out of the way, poorly marked and not able to be accessed. Host does nothing to support.VRBO has offered to reimburse for the hotel we had to book but save yourself the headache and stay at a different property where there is support to get into the condo!

We enjoyed everything about our stay in this apartment. It is in a great location in the heart of Casco Viejo within walking distance of shops, restaurants and sights. The apartment has 2 bedrooms and 2 baths which would be great for a family or couples traveling together. The views from the living areas, patios and bedroom are spectacular. Communication from the host was thorough and prompt. Would highly recommended this apartment with 2 cautions. First is that the building is adjacent to Casa Casco (restaurant/club) which has a rooftop bar. Our stay was on a Saturday and Sunday night and the bar was very loud. They had a DJ one night that went very late into the night. I think they are open until 3 am but we managed to fall asleep before then. I don’t know what it is like during the week but the noise at least on the weekend can be a major concern. Secondly, although not a concern for us because we did not have a car but parking is extremely limited and traffic in Casco Viejo is awful. I cannot imagine driving there. It is definitely a pedestrian oriented destination. Overall a great place but if you prefer quiet serenity at night, this may not be your best choice.

Water to the building went out and couldn’t get a hold of anyone to get it fixed.

Location was great. Had a little trouble getting to the property from the airport with the directions given, but the property manager could not have been more accessible. The building is in a perfect location, so much to see and do within steps. Clean and the patio is delightful. Enjoy!