Le Bedouin Agafay

Extraordinaire à tous points de vue. Dommage le petit bémol de l’éloignement avec la ville mais il faut faire un choix.

Una experiencia diferente! Muy buen servicio y las habitaciones muy cómodas

We arrived hoping for a peaceful and authentic Agafay desert experience for New Year’s Eve, but it turned out to be the low point of our trip. On the day itself, we were informed that a large NYE party would take place and that access to the main area of the camp would be blocked unless we paid extra. We were given conflicting information and quoted two different prices before being told the higher price of 1800 dirham per person. Despite paying 1600 dirham for the standard lunch and dinner package, staff were unclear about where we were allowed to go, creating ongoing confusion. The food was extremely disappointing. It was clear that dishes had been left out all day and reheated, making much of it inedible. Breakfast was equally poor: stale options, cold and watery eggs, hard cakes that seemed days old, and even mouldy fruit. Drinks at the bar were also very overpriced and noticeably watered down. The NYE party continued loudly until after 2am, making sleep impossible. There was no heating in our “luxury” room despite the cold, no soundproofing, and constant noise from neighbouring guests and staff on motorised vehicles throughout the night. Furthermore, the WiFi did not work at all, despite it being advertised on their website. The only positive was the quad biking experience, especially the stop at a desert café with beautiful mountain views. Unfortunately, this was not enough to justify the cost. What was advertised as a peaceful escape from Marrakech was anything but.

The staff were very helpful and polite. Pool settings were lovely but rooms getting tired and tatty. Breakfast was meant to be from 7am I went at 8am on Monday morning before my flight and the place was deserted. Thought the resort had been abandoned over night. :)

The staff were incompetent and not trained for English speaking customers. They dragged our suitcases to our room and broke a wheel. They oddnt apologise and when we raised a complaint they tried to fix it by nailing it together. The reception staff are clueless and rude. The resort appears beautiful but the finish is not what you expect for the price paid.