Condado Palm Inn San Juan, Tapestry Collection by Hilton

This hotel is an accident waiting to happen. We stayed on the 12th floor and the door opens to a nonexistent balcony with no safety measures and just a small railing. It was absolutely terrifying with two children. We only stayed for the night before an early morning airport departure but would not recommend this hotel at all and feel there are so many unnecessary dangers of having the doors in the rooms open like this with no safe guards. The pool area is also very gross, with broken/uncomfortable pool chairs and no easily accessible towels (you have to go to the front desk to get).

Rooms were clean, customer service was amazing. We needed a few additional items and the staff got the to very quick. Couldn’t have had a better experience.

No TV and dangerous Balcony

First, let me say the location of this property, for the price, is very appealing. It's a block away from the water, and available rooms have an unobstructed view of the North Atlantic Ocean. The hotel is also a quick taxi ride to Old San Juan. We booked the largest room on the property. The front desk told us it's actually larger than the penthouse suite. It has a kitchen, dining area, living room, large bathroom with a vanity separate from the toilet/walk-in shower. It's clean, the bed is comfy, but everything is very basic. Again, for the price, fine. This is an older building, circa 1965. Hilton bought it and added it to its Tapestry collection. The inside is completely, well, remodeled. By that, I mean the work was definitely not done by pros. The blackout and sheer curtains are in the wrong order. The Ikea-like cabinetry wasn't assembled correctly, so doors and drawers don't close. The stem of the vanity faucet is loose. The light above the vanity mirror isn't level. There are several examples of poorly executed drywall features. The shower fixtures don't cover up the holes in the tiles. The heavy barn door in the bathroom looks like it's about to lose one or both of its wheels. The glass shower door is missing seal strips, so unless you want to flood the toilet area, you have to turn the showerhead to one side and use only 1/4 of the allotted shower space. The room did spring a leak. That's a good story, but I'm out of characters for this post.

Clean room, good location, access to beach