HOTEL CERRO, Autograph Collection

Not up to Autograph standard at all. Very disappointed. Bathroom shower was disgusting with black mold lining the shower drain along an entire wall. Valet locked key in our car and we had to deal with it because the hotel couldn’t figure out how to. Felt like hotel was being run by students without the requisite service experience for a hotel of this caliber.

Beautiful property. Great location. Very clean and modern. My only complaint is the price for valet a night ($45) and the incidental cost a night ($125), seems a bit steep for a hotel in SLO. Nonetheless, there is a public parking building kitty corner from the property for $16 a night.

Staff is horrible and I was charged by Expedia and also the hotel and they’re refusing to refund me

This is a very attractive property. Te room was super cool. The rooftop pool area is very comfortable with good views. Extremely friendly staff. There is no better location in SLO. No, I am not related to the owner or staff.

Fantastic location, beautiful facility.