Best Western Plus Savannah Gateway

Very clean hotel, great for a overnight or a longer stay

Bathroom had piece of tissue. Tub was dirty.and for the new look they need to use chlorox. Linen was dark

The room was not clean and it felt like it haven’t been cleaned in a while. The dispensers for the bathroom and sink was empty. The floor was dirty, walking around barefoot leaves you with sticky blacken feet. The sofa has a weird smell. The AC is really loud. One of the TV doesn’t work, Lastly, at breakfast the waffle mix and the 2% milk has gone sour.

I would like to formally express my disappointment with the condition of our room when we arrived at the hotel. After a long drive from Dalton, Georgia, my family and I were exhausted and expected to find a clean, fully prepared room where we could simply settle in and rest. Unfortunately, that was not the case. Our reservation was for five people, yet the room was clearly not properly prepared for five guests. There was no shampoo, there were not enough towels or toilet paper, and the sofa bed had no sheets or bedding, making it impossible to use without first contacting the hotel for basic necessities. When a hotel accepts a reservation for five guests, I believe it is reasonable to expect the room to be completely prepared for five people before they arrive. Guests should not have to come in after hours of traveling and then start requesting towels, bedding, toiletries, and other essential items that should already be available. This was especially frustrating because we arrived tired after traveling from Dalton and simply wanted to rest. Instead, we had to deal with problems that should have been addressed before check-in. I hope management takes this complaint seriously and reviews what happened so that other families do not have the same experience. Given the inconvenience and the condition in which the room was provided to us, I also believe that some form of compensation or refund would be appropriate.

1st room was ok on cleanliness. No hot water. The staff quickly got us another room. It smelled like it had been closed up for a while. Musty. Pillow case looked like something had been laid on it. Section with bed- the ceiling looked as if a water pipe had burst. Water marks in 2 corners and down the wall. Also black spots that looked liked mold. If I had been so tired and it was earlier in the evening we would have left.