Alanis & Core Soho Suite KLIA-KLIA2 By DreamScape

A comunicação não existiu e sem informação para check-in no local ou através do site da Hotels.com. Foram necessárias 3 horas para fazer o check-in com informação do segurança do prédio. As fotos do site não correspondiam ao apartamento (mau estado de conservação) e o WiFi não funcionava. Muito mau para que fez 16 horas de voos e escalas.

I arrived the unit late at 10.30pm, the key was placed in the mail room. I had taken it and follow instruction to park at level 6 at designated parking lot. However the key access to higher level was not working. Called no one respond. Taking risk to park at lower level, get in room fist. Saw a few coacroach on bed and table! Next day check out still not pick up my call, terrible management!

The property is in a convenient location, right next to the shopping centre, and is ideal for anyone who wants to stay close to the airport with easy access to shops. However, the check-in process is not smooth. I stayed here twice for about 7 hours each time during my transit in Malaysia, and on both occasions, my room was changed at short notice. Additionally, the room details I was given for second stay were incorrect—the key was not in the mailbox as instructed. Fortunately, my transit was during the daytime, so I was able to reach the host with the help of a security guard, who directed me to the management staff. They were the ones who eventually provided the keys for another room. If I had arrived late at night after 10pm, as I did on my first stay, it would have been problematic since the only way to reach the host is via WhatsApp between 9am - 10pm, which requires internet access. As a short-term transit guest, I didn’t have local internet or a SIM card. I informed the host about this issue, but she didn’t pay much attention and still changed my room last minute. Additionally, the toilet was not very clean, though everything else was acceptable for a short stay.

Communication for check in should be better, there's only building security who don't have any idea on who to contact

Hôtel propre mis l’emplacement n’était pas idéal du tout