Cottage Medio, Cornworthy

The communication and key arrangements are good, and as soon as you open the door you notice the welcoming tray with info, tulips and cookies! But If there are any downsides to this excellent rural cottage, they would simply be that parking is on road, nearby, and requires a manoeuvre to get close in - it’s a bit awkward. Even so, the space was always available when I stayed. Also for visitors with any mobility difficulties, the only toilet (with cosy underfloor heating) is up the steep stairway on the first floor. That said, this really is a fantastic retreat which ticks all the boxes and more; the attention to detail and standard of furnishings throughout is a cut above. This old cottage is lavishly refurbished. We’ve had a most comfortable and enjoyable short stay.

Our stay at this lovely cottage was let down by poor preparation of the property and customer service. There was no heating on when we arrived and no means of turning it on, nothing in the fridge (no shop in the village to buy milk) and as we later realised no hot water. At the time there had been snow so the place felt cold and bleak - I asked for more logs (5 provided) and was told where to buy them… When I complained about the hot water/heating I was given instructions on how to turn it on and given the list of other things that should have been prepared ahead of our arrival (most of which hadn’t happened). Is this my job when renting a property? Despite comments on the heating no one turned up to put it on. I was made aware that this was due to the owners failing to prepare it but the fact is it was a poor experience and I don’t feel was handled well or appropriately by Dart cottages