WaterWalk Extended Stay Raleigh Durham Research Triangle

This was my third time staying here and the last. The cleanliness was horrendous. Stained and overly soiled sheets snd covers that need to be discarded. Dirty floors, not enough wash towels. Not to mention upon arrival , my 2 bd room wBALCONY room, i actually paid for was giving away and was given an "upgrade" that wasnt even a convenience to me and my guest. The main amenity i wanted to use, was given away. So that left a bad taste in my mouth from the beginning. So im not sure if they short staffed or just have employees who just don't care but maybe some micro managing needs to be considered or cleaning new staff.

Great location and very quiet. The room was spacious and comfortable. parking was easy.

Rooms are spacious with everything you woukd need. I loved that they had a full size washer/dryer. Coffee in the lobby was really good too.

We arrived after check in time were told our reservation was cancelled, no call, no noticed. The desk clerk was rude and unconcerned that we had nowhere to stay. I asked several times how the reservation was cancelled, we did not cancel. He said he didn’t know and there’s nothing he can do about it. Every time I tried to ask a question he replied he didn’t know or shrugged his shoulders. I received an email AFTER we tried to check in informing me that our reservation was had been cancelled (after we tried to check in). We had stayed there previously, nothing spectacular , but we will never stay at this property again. I recommend you look elsewhere.

Bed was stained and very uncomfortable. Room was pretty and cleanish but certain sits lacked attention to detail