Pacheco Pass Motel

Mal servicio del personal

The building was rundown and the area was not safe. The door was hard to open. Usually hotel rooms have a deadbolt lock and this room did not.

We booked a night and when we arrived for the stay at 8:30 pm there was no one in the office to give access to the room. They still charged us for the room even though we had to get another hotel room. We called Hotels.com but they were unable to get our money back. We were disappointed with the hotel and that Hotels.com could not help us resolve the problem.

Comfortable

Did not even check in. This motel is basically a homeless camp with broke down cars, broke furniture, and trash strewn about the parking lot. It actually seemed ababdoned. Filthy hardly describes this place. There were some "guests" sitting outside smoking and drinking. You can tell that they lived there full time. The neighborhood is super sketchy with homeless camping and gang members.I tried to get Hotels.com to remove this motel from their listings. Somebody is going to get assaulted or worse if they end up staying here!