Hyatt Place Augusta

O

I stayed at Hyatt Place Augusta, Ga for two nights. the hotel is under construction. Parking was terrible, We either had to walk a distance or at times had to park illegally. The dust from construction was evident everywhere. Our room was worn/very over used. The furniture had scratches and dents, the blinds did not work, sofa was worn to almost holes in a couple of spots and one part/cushion had no support and was unusable. Construction dust was on the chest/counter and would also be on my clothes and in my hair. Water pressure was very poor in the shower, refrigerator was freezing items and on our check out day we started having problems with the toilet. I requested a discount due to the conditions and was told an email would be sent? No response.

Good

This hotel should not have been open for business during the time they accepted our reservation. The property is in an active renovation. Room doors didn’t lock, no TVs on the walls, shower fixtures falling out of the wall, a/c was not working in the room. We, and multiple other guest parties were moved to another hotel in the area because this property could not find a room not in disrepair for us. This move finally occurred at 11pm.

Clean room and hotel common areas. Friendly and welcoming staff.