Higashiyama Niseko Village, a Ritz-Carlton Reserve

From my suite and bathtub, I had a stunning mountain view. The room was beautiful, clean and comfortable. The staff were cordial and polite. Although, I do wish the staff showed more Japanese culture customer service toward information and concierge services. Being at a Ritz Carlton Reserve hotel, I think the sophistication and quality of the onsen, gym, spa and in-house skiwear boutique weren't up to par. Those areas felt like I was at a Marriott hotel instead of a Ritz Carlton Reserve.

シーズンオフで空いてて最高でした！

We had a great time at this hotel. It’s perfect for family ski trip. The lift was a few steps away and rental facilities were inside the hotel. The views were spectacular and the staff so accommodating and friendly. The restaurant food was really good, and we loved their breakfast buffet. It snowed the whole time we were there so it felt like you were inside a snow globe!

部屋も快適、清潔で食事も美味しくて、スタッフも親切で、ホスピタリティに溢れていて、とても素敵な滞在になりました。特に洋食の朝食がおいしくて、毎朝、メニューを選ぶのが楽しみでした。 温泉もサウナもあり、全室25室という大きさなので、レストランもお風呂もどこも混み合うことなく、行き届いたサービスで良かったです。また行きたいと思っています。

夕食のご飯の量や内容が値段の割には残念です。 食事の時の飲み物やその他説明がないです。