Hampton Inn & Suites Gilroy

There was an issue with the washer and dryer. Nothing major. The staff was so accommodating and nice. Very good experience throughout.

The pool was dirty. We found so many bugs and spiders. The downstairs bathroom weee not easily accessible for handicapped and children, the doors were locked durning business hours. This is a problem.

I wanted to like this hotel. They have the front doors locked at all times with no public restrooms signs. There is a truck yard across the street and the area gives off unsafe vibes. The staff was very friendly upon check-in. The lobby is immaculate and smelled very clean. The same was not for the room. We went into our room and were impressed with the recently renovated room look however my kid put a tablet on the desk to use the bathroom and there were baby roaches running over it. I immediately collected our belongings and went down to ask for another room on a different floor. The front desk staff was apologetic and gave us another room. The room was also not cleaned very well. There were items on the floor like the room had not been vacuumed thoroughly. We found hair in the restroom luckily I bring my own wipes to clean. Also the bathroom tub was very slippery and my child fell while trying to shower. There was no bath mat so we used a towel to prevent further slipping incidents. I would have left the hotel for another however most in the area had worse reviews. The bed was not comfortable as springs pushed into your side if you're a side sleeper. The positives of this hotel is they do put your safety first even though the area is questionable. The staff are very friendly. The breakfast is hot, delicious and choices abundant. The pool is nice and they provide towels through there were bugs floating around. I would not stay here again.

The hotel itself was okay. The breakfast service was not that great. Several items were out and not replenished. The buttons on the elevators were incredibly difficult to press and half of them didn’t illuminate so operation of the elevators was frustrating. THE AREA AROUND THE HOTEL IS VERY SKETCHY DURING EVENING. Prostitutes and drug users/dealers flood the truck stop/gas station/motel directly across the street. The hotel does keep all doors locked at all times so room key card access is required for entry 24/7. The front desk is not manned and the staff is located in a separate area all the time. Overall I wouldn’t NOT recommend staying at this hotel. I felt unsafe outside the hotel after dark so walking to my vehicle at night was a little scary. Recommend staying in Morgan Hill which is a few miles up the highway.

We stayed here while visiting Gilroy Gardens and appreciated how close the hotel was to the park — very convenient for families. The gym, pool, and complimentary breakfast were all nice additions and made the stay more enjoyable. The only downside was a few mold spots in the upper corner of the bathroom, which could use attention. Overall, a pretty good stay and would consider returning.

The only critique would be the pool temperature. The weather out was beautiful but even then the pool was too cold my kids were shivering.

Laundry machinery left much to be desired but front desk staff were excessively warm and friendly and very helpful. Having breakfast every morning was also great.

Too many big trucks in parking lot and not enough spaces.

I loved the staff, very friendly & helpful. One thing I didn't like was that there was not enough parking & it didn't wrap around the hotel for easier loading & unloading.

Great place to stay. Was given complimentary water bottles. 24 hour front desk assistance if needed. Easy parking. Free breakfast! Thank you for a great stay!

Clean Room

The property was clean, new, and was of good value. Great stay for our purposes.

Elevators were dirty with muddy dog paw marks. Alerted the front desk. They said they will take care of it. Hours later, elevators still dirty. Poor craftsmanships in bathroom. Smell of manure outside of the hotel, which discouraged me and kids from swimming in their outdoor pool. Dirty, stained furniture in the breakfast area.

Staff was friendly and room was ready upon arrival. However, room cleaning was not thorough. I found long hair on the attached shower products and a used toilet paper roll in the vanity. I just went ahead and did an additional wipe down of surfaces myself since I had small children with me.

I wanted to like this hotel. They have the front doors locked at all times with no public restrooms signs. There is a truck yard across the street and the area gives off unsafe vibes. The staff was very friendly upon check-in. The lobby is immaculate and smelled very clean. The same was not for the room. We went into our room and were impressed with the recently renovated room look however my kid put a tablet on the desk to use the bathroom and there were baby roaches running over it. I immediately collected our belongings and went down to ask for another room on a different floor. The front desk staff was apologetic and gave us another room. The room was also not cleaned very well. There were items on the floor like the room had not been vacuumed thoroughly. We found hair in the restroom luckily I bring my own wipes to clean. Also the bathroom tub was very slippery and my child fell while trying to shower. There was no bath mat so we used a towel to prevent further slipping incidents. I would have left the hotel for another however most in the area had worse reviews. The bed was not comfortable as springs pushed into your side if you're a side sleeper. The positives of this hotel is they do put your safety first even though the area is questionable. The staff are very friendly. The breakfast is hot, delicious and choices abundant. The pool is nice and they provide towels through there were bugs floating around. I would not stay here again.

Clean room. Staff was friendly. We forgot one of our bags after checkout and they had it ready for us to pick up when we came back to get it.

We stayed here while visiting Gilroy Gardens and appreciated how close the hotel was to the park — very convenient for families. The gym, pool, and complimentary breakfast were all nice additions and made the stay more enjoyable. The only downside was a few mold spots in the upper corner of the bathroom, which could use attention. Overall, a pretty good stay and would consider returning.

Everything was clean and staff were super friendly! Definitely will stay again!

My husband and I stayed at the Hampton Inn and Suites Gilroy and thoroughly appreciated the convenience to the 101, plenty of free parking, and a very nice complimentary breakfast. I wish I could give more than 5 stars to the smiling, extremely pleasant and efficient check in woman and also the lady that kept the breakfast area clean and fully stocked with all the different food choices. Kudos to them both for exemplary customer service!!! This hotel is also the cleanest hotel I've ever stayed in. We felt like we were the first occupants in a brand new hotel. We will definitely stay here again on any future visits to the Gilroy area. Appreciatively, Linda and Joe

The facility was nice overall. The fabric chairs in the breakfast area could use a cleaning.

Very good rooms for the price.

Bed was rally lumpy and uncomfortable. Otherwise it was awesome.

I recently stayed at the Hampton Inn & Suites Gilroy, and I cannot say enough positive things about my experience. The property itself is absolutely beautiful, with well-maintained facilities that immediately made me feel comfortable. The rooms were super nice—spacious, modern, and impeccably clean, making it easy to relax after a long day. The staff truly stood out for their friendliness and attentiveness. From check-in to check-out, every interaction I had with them was pleasant, and they were always willing to assist with anything I needed. It’s clear they genuinely care about making guests feel at home. One of the highlights of my stay was the breakfast—simply amazing! There was a great variety of delicious options, and everything was fresh and well-prepared. It was the perfect way to start my day. Overall, I had a wonderful stay at the Hampton Inn & Suites Gilroy and highly recommend it to anyone looking for a great place to stay in the area. I look forward to returning in the future!

HVAC didn’t work

Property was convenient for our needs. It was wonderfully quiet in the rooms. Breakfast was well done. Facility is clean and properly maintained. I would go back.

Overall- staff was excellent. Everyone was extremely friendly and accommodating. Check in and out were a breeze- both times in which staff members were awesome. My only issue was there weren’t enough trash cans in the room. They’re were only 2 small trash cans in the room (one being the bathroom trash). We had to throw our plates from dinner- in the bathroom trash (which is pretty gross). We ended up having trash cans overflowing which in turn made things quite messy. Additionally- the room was really dark. There was not additional lamps or lighting in the living area. There was a desk lamp on the table and two small lamps between the beds (above the nightstand dresser). We were in a suite- able to accommodate up to 6 people so it was a decent sized room but just lacked lighting. We were forced to leave the bathroom light on and door open just to see.

Brd was hard

It was a beautiful room with a lot of space. Everything was clean and comfortable

We chose to stay here because we have stayed at many Hampton Inn and Suites before and always had a pleasant experience. Unfortunately, this particular location fell short. The hotel seems very new and the breakfast had a wide variety to choose from but that’s all I can say that’s positive unfortunately. The bed was extremely uncomfortable and I did not sleep at all. The family I was traveling with tossed and turned all night as well. On top of this the AC was really not very functional and probably not much better than a portable fan. The walls are extremely thin and you can hear everything. The location is ok but right next to the train tracks. I would not stay here if you want to sleep.

We had a very pleasant stay. Everything was new, clean and spacious. Breakfast is also yummy - it just closes too early at 9 AM.

We requested for some towels they didn’t bring any when we came back to the room in the pm we had to call again to get the towels.. it will be nice to have rooms cleaned how it used to be prior to Covid… we pay a lot for our stay to get no room service

Bad thing about the hotel is that housekeeping opens the door when we haven't checked out yet. Check out is St 12pm they are opening doors like at 9- 10:30. Creepy. Also house keeping comments on guests when they are near. Like they are in charge and they decide when we leave. Sometimes they are not honest. Kerotrack I'd what you take and forget. They will not turn it in always

Great stay, inside was wonderful, area is scetchy... with a man saring down my 3 daughters as i entered the hotel with them outside... they take security seriously and hire a security guard through the night which helps for car safety. Dream was a great start at the front desk very personable! Waters at entrance is a great touch.

This is a great hotel. Very secure. The staff is super friendly. We’ll keep coming Back

In additional the hotel itself that was great, the staff was more than great. I don’t remember this high service level in any hotel that I have been.

The hotel itself was okay. The breakfast service was not that great. Several items were out and not replenished. The buttons on the elevators were incredibly difficult to press and half of them didn’t illuminate so operation of the elevators was frustrating. THE AREA AROUND THE HOTEL IS VERY SKETCHY DURING EVENING. Prostitutes and drug users/dealers flood the truck stop/gas station/motel directly across the street. The hotel does keep all doors locked at all times so room key card access is required for entry 24/7. The front desk is not manned and the staff is located in a separate area all the time. Overall I wouldn’t NOT recommend staying at this hotel. I felt unsafe outside the hotel after dark so walking to my vehicle at night was a little scary. Recommend staying in Morgan Hill which is a few miles up the highway.

Free breakfast was tasty and staff was better than anyplace I stayed before.

The staff was amazing! The room was clean and comfortable. Breakfast was good. Ill stay here again for sure. It was me and my 2 teens.

Great staff and beautiful property.

The front staff is always super nice. I love the waters and chocolates upon arrival….

Location was great. 5mins to the mall, lots of dining options, 15mins to Gilroy gardens. Morning breakfast was awesome. Didnt like - being a relatively new hotel, some of the electric plugs were not around. Our TV signal was poor, most of the channels were not working. BUT staffs were excellent, their behaviour were very friendly.

Everything was excellent! Just off the highway

Great place to stay, great breakfast, great staff. Looks a little sketchy outside with homeless, but it was fine

Property was extremely clean. Looks very new/updated, the room was amazing. Nice TV and nice bathroom. Staff was also really nice. We stayed here because of the location. It was convenient to where we needed to be but the area around the hotel is not the prettiest to look at.

Hotel was located conveniently off the highway and minutes away from restaurants and Gilroy Gardens. Should've brought our own pillows though, because those pillows were very uncomfortable. Breakfast ended way too soon at 9am. Most hotels we've stayed at go to 10/1030am. It was a clean hotel and friendly service though.

The hotel itself was okay. The breakfast service was not that great. Several items were out and not replenished. The buttons on the elevators were incredibly difficult to press and half of them didn’t illuminate so operation of the elevators was frustrating. THE AREA AROUND THE HOTEL IS VERY SKETCHY DURING EVENING. Prostitutes and drug users/dealers flood the truck stop/gas station/motel directly across the street. The hotel does keep all doors locked at all times so room key card access is required for entry 24/7. The front desk is not manned and the staff is located in a separate area all the time. Overall I wouldn’t NOT recommend staying at this hotel. I felt unsafe outside the hotel after dark so walking to my vehicle at night was a little scary. Recommend staying in Morgan Hill which is a few miles up the highway.

We stayed here while visiting Gilroy Gardens and appreciated how close the hotel was to the park — very convenient for families. The gym, pool, and complimentary breakfast were all nice additions and made the stay more enjoyable. The only downside was a few mold spots in the upper corner of the bathroom, which could use attention. Overall, a pretty good stay and would consider returning.

It was a nice hotel. The town gilroy in itself doesn’t have much to offer, but is an hour away from SF and a lot of beaches and SF suburbs are 1/2 hour to 45 min drive away , so that’s good.

Great hotel in sketchy location. Friends told us cars are stolen near here.

Easy on and off the freeway.

Immediately greeted by two female employees who helped me find a pizza place for my daughter and I. Really nice and genuine Great, clean, comfortable room! Complimentary breakfast was best I’ve had in a LONG time at a hotel. Highly recommend this place

Hotel was located conveniently off the highway and minutes away from restaurants and Gilroy Gardens. Should've brought our own pillows though, because those pillows were very uncomfortable. Breakfast ended way too soon at 9am. Most hotels we've stayed at go to 10/1030am. It was a clean hotel and friendly service though.

Very easy check in. Nice variety for breakfast.

The hotel itself was okay. The breakfast service was not that great. Several items were out and not replenished. The buttons on the elevators were incredibly difficult to press and half of them didn’t illuminate so operation of the elevators was frustrating. THE AREA AROUND THE HOTEL IS VERY SKETCHY DURING EVENING. Prostitutes and drug users/dealers flood the truck stop/gas station/motel directly across the street. The hotel does keep all doors locked at all times so room key card access is required for entry 24/7. The front desk is not manned and the staff is located in a separate area all the time. Overall I wouldn’t NOT recommend staying at this hotel. I felt unsafe outside the hotel after dark so walking to my vehicle at night was a little scary. Recommend staying in Morgan Hill which is a few miles up the highway.

The staff was amazing! The room was clean and comfortable. Breakfast was good. Ill stay here again for sure. It was me and my 2 teens.

Great place, clean and comfortable beds. Breakfast could be improved, there was no milk and plain water.

The facility itself is very clean, our room was very clean, beds were comfortable, complimentary bottled waters were very much appreciated, as the weather was warm during our stay, breakfast was delicious, with so many options to choose from, Front desk staff were friendly.

We had a very pleasant stay. Everything was new, clean and spacious. Breakfast is also yummy - it just closes too early at 9 AM.

Satisfying breakfast with the usual muffins, bagels, waffles, and eggs/bacon.

Everything about this room was exactly what I needed: clean, well appointed, and had a great breakfast.