Plaza Suites On International Drive Near Universal Epic

First of all they closed the pool down at 7:00pm. We are in Florida. Then they told us to come back in the morning at 7:00am and it was closed for cleaning. The breakfast was horrible. I do not recommend this hotel!

Elevator was broken. Parking was awful. Maids were knocking on our door before 11 am to check out. We were loading our car shortly after 11 and they turned off access to our keys to get back in elevator and our room to get rest of luggage. Breakfast was awful and ran out of things.

First of all, checking in took way longer than normal. They didn't have the correct room ready for checkin so after signing everything they had to rip it up & have me start over. They room wasn't as advertised. We rented a 2 bedroom suite and we got 2 separate hotel rooms conjoined. The breakfast was terrible, with limited options and they ran out of certain foods early. You also SHARE THE PARKING LOT with the club next door so don't be surprised when you have no where to park and the front desk is useless in that regard. One night my husband had to wait up till 2 am to wait for a parking spot! They advertise two pools but only one is available for regular guests. The other one is for club level only.

It was not advertised that the gym and rooftop pool are only for “club” rooms (didn’t know that was a thing). The pool closes at 8pm which also isn’t advertised.

If you aren’t paying attention you’ll miss the entrance to the property. You can see the building from the streets from a distance. My only complaint. You need your key to get in and out of anywhere on the property. Elevator, lobby, stairs, etc. Good security.

They couldn’t find my registration after dealing with them for a while Nancy at the front desk found it and gave us the wrong information about the rooftop pool. She assured us that we will make a payment of $25 pp and be able to enjoy the pool so we decided to do it on Saturday for my girlfriend bday, the room was dusty and needed of some updates, breakfast was not a “continental breakfast” but despite of all of that we were excited about enjoying the rooftop but when we went to make the payment on Saturday, Bertha Ann another front desk person very disrespectful told us that her “manager” were wrong and that the rooftop it is only for elite guests, and that the best that we can do is to go ahead and enjoy our day because there is nothing that she can do because guests from north tower can’t enjoy the pool of the south tower! She claimed that she works on hospitality while obviously has not idea what hospitality means!

Hot tub was not working. Front desk would not answer phones

They only have about 1/2 the parking spaces needed to accommodate the room capacity. We were directed to talk to the police to assist in finding a parking spot even though we had a hotel parking pass. Then as a result of where we were directed to park our rental car was hit! Police specifically stated this parking situation problem occurs every weekend!

Broken elevator Elevators access only w card No customer service

The gym area is exclusively for club members and expedia offer with the amenities of the hotel and it’s not true next time expedia need to explain that the gym is only exclusive for rich people

My group had 3 rooms and we were supposed to stay for 2 nights. We walked in and were greeted with multiple roaches in each room. The front desk was not surprised. We did not stay. I am still waiting for a refund from the hotel.

The worst place that I stayed.I found a dead lizard in my room,the bathtub was clogged.plus the costume service was so rude

DO NOT STAY HERE. Room disgustingly dirty and full of cockroaches. Staff rude and dismissive. Upon complaining about the room condition I was spoken to like a dog and then they rang the police to remove me and my daughter from the property. Stay here at you own peril.

It was dirty and there were cockroaches, I ended up leaving after seeing them and booked another hotel.

Linens were dirty. I checked in at 1:30 in the morning. The next morning I woke up and it was stains on my sheets. The house keeper came and changed them. But even while she was changing them the linen was dirty that she bought out. Also while taking the shower the my towels were dirty.

The rooms was dirty and we found a dead lizard inside the room,the bathtub was clogged.

The staff was great. The lobby area was pristine. However, the rooms in the connecting building are appalling. Our bathroom was full of ants and we had lovely new cockroach visitors on each night of our weekend stay. Definitely would not recommend to family and friends.

The room was not clean. It was on the other side of the main property and it smelled moldy.

Terrible! Was super dirty even after they cleaned. The carpet was stained and when we came to the room the bathroom was dirty and stained. The hotel is really old and not taken care of kinda scary. There was so many animals in our room such as cockroachs and lizards. None of the amenities that they promise do they actually have, the shuttle was basically non existetant.

Bugs in the room, bad odor, door lock messed up, dirty towels.

Stay away from this hotel. Booked 5 nights at this hotel specifically because of the complimentary internet. I was given a room at the south tower where WIFI connection is non existent. I reported the issue upon arrival and was told that they would send maintenance, which it never happened. Next day called reception again, another excuse “when there is bad weather the internet goes down”, had to leave the hotel and get work done somewhere else. Returned tonight with clear skies and guest what? Still no internet. Was told that in order to be moved to the north tower (where apparently there is decent internet connection) I needed to pay an upgrade. Like really? If I wanted to pay $150/night from the get go I would have stayed somewhere else. What a waste of my valued time with Omar and Brenda at the front desk. Business like this nowadays just deserve to go downhill for not assisting guests in these type of situations. BTW: 3 days to clean the room? No housekeeping went to the room in the whole 5 days. PD: while I was waiting to be attended I heard several other complaints from other guests like no hot water, or A/C not working, to what they were told (will send maintenance) but it seemed like they were already thru the run around before since they were asking for refunds in order to leave the hotel. Called Expedia, which contacted the hotel and also were given the run around, they are filling a formal complaint.

Hotel was excellent. Suite room was veey nice, lot of space and top roof terrace was nicw.

Staff lovely on arrival. Rooms need updating, carpet smelt of damp mould near air-conditioned unit. Beds comfortable,gorgeous pool area and views. Close to shops and food. Felt safe

Although the staff was amazing, the property was in desperate need of renovation. The furniture and the a/c unit was centuries old and looked nothing like the advertised pictures

Pictures in Expedia are NOT what you get. This property was added on to and you get the old part of the property. Room was very dated and old. The lobby and added on towers are very nice, but not the rooms!

Television didn’t work and internet barely. This should be a $50 a night hotel. I would not recommend taking your family there.

The hotel was ok. The rooms were dated and the tv barely worked. Did not feel the safest but they were clean. One elevator was broken when we were there and we almost got stuck in another. Overall the stay was ok… definitely request to stay in the main building… it is much nicer.

Love the view of most Universal sites. Also the lake in the back had a great sceen.

The hotel was very conveniently located. The hotel was spacious. The hotel had very nice views. The hotel was also very clean. And a jacuzzi is such a plus! The lobby is very beautiful. A very nice gentleman checked us in. The negatives are, the breakfast was a two out of ten. Cereal choices, horrible. At least have one choice that appeals to children. Pancakes, bland. Eggs, bland and probably fake. The waffles, bland as well. I wouldn't even consider whatever that was a breakfast. Just stop advertising for it. The room accommodations, extremely outdated. Old furniture. Old carpet. Bathroom tile has probably been there since Mr. Walt Disney was with us. And who in 2024 has a TV that is not HD? POOR quality television. And a 10-inch at that. My laptop screen is probably bigger. Got into the room, and the air was on 76! I understand preserving energy, but if you know you have guests arriving, why not TURN IT DOWN, so we don't walk into a HOT room?? Even if you turn it down immediately, you are uncomfortable for QUITE SOME TIME. Unacceptable. Also, why was there no ICE?! All vending machines, out of order. It's Florida! It's HOT! Unacceptable! And last, a charge for the gym??! Never heard of such a thing for guests to now have to pay for accommodations that should be provided, as advertised! Clean but please update certain aspects of the hotel.

There was no Wi-Fi connection in the room for entire time of my stay

The beds were very comfortable, the front desk and guest services were very helpful . They offered exceptional customer service.

The staff are amazing but the property could do with some TLC. The rooms need an up grade and the windows need washing. The suites are quiet compared with the standard rooms. The reception ladies are fantastic and so friendly and helpful.

Check in is at 4pm however we got there 20mins early and Betty was super unwelcoming and rude. Saying she could not accommodate us early so we waited till 4pm and Mildred told us we still were not able to check in to a room. We had to leave out bags and leave. When we returned at 1230am to finally get a room we got a room that however the key didnt work. So we had to go back to the lobby. We were given another room which when we went to open , there were people in that room!!!! So back down we went to lobby and finally at arpund 2am got a room which was not very clean. The day time staff is rude, unprofessional and shouldnt be in the hospitality business. The night staff were nice and help try to fix the mess that day staff made. DO NOT STAY HERE!

Evacuated in the night due to fire alarm and no staff offered information for 30mins whilst waiting in car lot. Staff on reception were rude and breakfast facilities were poor

It was a great location for my business appointments. Centric to it all as well as great courtesy during the check-in process and beyond! Congrats to the Front Desk staff!

We arrived early and were informed that there was no available check in and that we needed to wait; no issue. Check in 4p. We had to go pick up our daughter from the airport. Got back around 430p to the lobby and had a horrible experience for check in due to their system “being down”. We finally were able to check in at 630p to our connected two rooms. The staff at the front desk are disrespectful and don’t care about their guest. One of our connected rooms smelled like bleach and mold. We told front desk and they knew the room was smelling weird and had problems from previous guest. Why give a room to a guest if you know it doesn’t meet standard?. They gave us a separated when we requested connected. In this new room, the floors/carpets were disgusting, the towels were stained, and there was hair in the tub. The toilet was covered in feces. How convenient after the horrible check in and moldy room. Front Desk wouldn’t accommodate us with anything, they said it’s our problem we need to take upon with Expedia. The only clean part of this hotel is the lobby. It’s a huge facade. The doors, hallways and elevators are disgusting and old. Along with that, the parking lot isn’t safe nor has camera for safety. Do not waste your money or vacation time here. Spend an extra and get yourself somewhere clean and safe.

Amazing front desk attendant Tisha and the Manager (sorry I can’t remember her name. I know she has tattoos and a nose piercing and she’s pretty). They were super nice!

Staff were fantastic, Deborah, Bertha and all really helpful. Comfortable stay in great location.

This is a convenient hotel which is affordable however the customer service leaves a lot to be desired.

The front desk is very rude booked my reservation 3hrs before my check in time but she said it’s not in the system so i need to wait and asked her if i can just cancel and book a new one she said no available room very lazy don’t even greet us upon entering the bldg!!!

Location is great

Only breakfast no other dining. Bar was inadequate and had to pay at front desk, very inconvenient. Shower leaked into bedroom. Sketchy neighborhood.

Great location! Really close to Universal Studios and with Int'l Drive outside the door, food options are endless. Had a great stay!! By the way, make sure you pick the lake view room....is so nice!!

Great placing near lots of dining, shops, and Universal! Clean rooms and hotel. Grounds were kept nice.

Hotel is we’ll located on I-Drive. The staff are really friendly and helpful nothing was any bother for them. The lobby and breakfast area very clean and well kept. Rooms are basic but for the cost they are good value for money. The room could be better maintained we had a lot of hairs in the bathroom etc and key card needed resetting daily which was slightly inconvenient. beyond this the rooms were comfortable and right for what we needed. Would be better if hotel had wash room facilities for departing guests. We would use this hotel again. Thanks for making us welcome

Great place to stay. Close to all the theme parks

Didn’t care for the location of the property located behind a shopping center. Easy access for non customers to enter the floor level rooms.

Quick check in. Near attractions

Great location

It was around everything walking distance...I will be booking again

To be honest we were expecting a little bit more from this property. It felt more like a glorified motel than a resort. Most of the staff was nice but it didn’t seem like there were many there to help. The breakfast was very subpar and unorganized. It was the main reason we decided to book this place and we were very disappointed. The hot portion of the breakfast was disappointing. All they had was some very rubbery hard boiled eggs and small pancakes. We had to wait forever for the pancakes. Also some of the breakfast ran out before the end time and we were told that that’s all there was. Other places that cost way less have more of a spread. Some of the areas of the hotel were closed to certain guest, which was not explained. I would definitely not stay here again for the price we paid.

The floor had a huge wet stain, one of the beds had a hole in it. The breakfast is pitiful, might as well not advertise it at all. Horrible experience of an expensive once in a lifetime trip to Disney.

Only breakfast no other dining. Bar was inadequate and had to pay at front desk, very inconvenient. Shower leaked into bedroom. Sketchy neighborhood.

The breakfast was very poor, had a machine that made small pancakes. Mostly bread and boil egg no other options available.

Places is very nice. Just the room was a little small . But it have a great breakfast buffet and a nice lobby area. Pool is nice as well. You have so many choice for shopping and dinning around the hotel.

Liked the view from our window over looking the Lake and surrounding area. Didn't like The breakfast. It was horrible for such a hotel with the amount of people there. They need to learn how to stream line things. The coffee was not hot enough and you had to walk clear across the room to get spoons the cereal selection was only one choice, no sausage, Ham or beacon. Lousy institutional food with no taste like the eggs. No Mayonnaise to make a nice Muffin and egg sandwich. The toaster only warmed the bread barely. no pastries. Your supposed to be in business to make it a desirable place to make people want to come back to. There were no cups in the bathroom and just one soap Bar to wash and take a bath. The property otherwise looked good.

Check in was fine and the receptionist was very friendly. The room was dated and not clean and had long black hairs in the bathroom. TV only had 4 channels. Breakfast advertised at 6am and signs up saying 6 which would’ve been perfect since I had to leave at 630 for a 7am commitment. Upon arrival at 6 me and others learned that breakfast was actually at 630 so I got to spend 30 dollars down the street on breakfast :( On our first morning there I also went to the front desk to request more towels and asked that our room not be cleaned (my wife gave it a deep clean upon arrival and I didn’t want strangers in my room) and was told not to worry they only clean every 3 days anyway. After a day out we came back to find that someone had been in the room despite my request. I went to the front desk again to report the issue and ask about the tv and the same lady that checked me in a day prior was there and had the tv fixed immediately and was again nice. Made it to breakfast on our second morning and it was an absolute disaster. Filthy tables, no food, hotel completely unprepared for breakfast so , you guessed it, got to spend another 30 bucks down the street to eat breakfast. Checked out and requested a receipt and the reception lady was awful and rude and told me I’d get one by email which I never received. Bottom line aside from the one afternoon/evening reception lady the others especially morning staff were condescending, rude and inept. Stay elsewhere if you can.

Breakfast was poor . Advertised as hot Breakfast. Not so. Only pancakes and bread s. 2 cereal chiices. An apple. Not goid.

The hotel was very conveniently located. The hotel was spacious. The hotel had very nice views. The hotel was also very clean. And a jacuzzi is such a plus! The lobby is very beautiful. A very nice gentleman checked us in. The negatives are, the breakfast was a two out of ten. Cereal choices, horrible. At least have one choice that appeals to children. Pancakes, bland. Eggs, bland and probably fake. The waffles, bland as well. I wouldn't even consider whatever that was a breakfast. Just stop advertising for it. The room accommodations, extremely outdated. Old furniture. Old carpet. Bathroom tile has probably been there since Mr. Walt Disney was with us. And who in 2024 has a TV that is not HD? POOR quality television. And a 10-inch at that. My laptop screen is probably bigger. Got into the room, and the air was on 76! I understand preserving energy, but if you know you have guests arriving, why not TURN IT DOWN, so we don't walk into a HOT room?? Even if you turn it down immediately, you are uncomfortable for QUITE SOME TIME. Unacceptable. Also, why was there no ICE?! All vending machines, out of order. It's Florida! It's HOT! Unacceptable! And last, a charge for the gym??! Never heard of such a thing for guests to now have to pay for accommodations that should be provided, as advertised! Clean but please update certain aspects of the hotel.

Only one of the two elevators works. Breakfast was only few items so there was a long line waiting. I came in at 9:20 AM and there was nothing but a few slices of toast.