Bondi Beach Backpackers

Hello to you, NEED TO KNOW INFORMATION: Please can you provide us with some more information to info@bondibeachbackpackers.com.au 1. Please let us know the first name/family name & genders of all the guests on the reservation. Example: Benjamin Boone/male & Billy Eilish/female. This allows us to often upgrade you or get friends together. 2. Please let us know, if not already provided, your International or Australian mobile number. Example: +44 7123 123 456 or 0419 123 456 3. Please let us know your arrival time. Options are: Before 8am, 8am to 1pm, 1pm to 5pm, 5pm to 8pm, 8pm to 10pm, after 10pm. Our reception is not 24 hours, so this information is crucial to making your arrival and check in easy. 4. Please let us know if you have any friends already staying or friends who are separate reservations. This allows us to get you together. We look forward to your email. LET'S BE REALLY CLEAR OF WHAT WE ARE: We are not a hotel, a motel or a bed & breakfast and not boutique. We are a backpacker’s accommodation. We are a family business established for over 29 years with a price structure that fits our accommodation level. We are a professional business with high standards with thousands upon thousands of happy customers who return over & over. Our client base is young travelers; average age is 18 to 35 and occasionally higher, we also have many families stay in the winter months. We have a firm but fair set of rules in place for our guests and we don’t allow our guests to have free reign at the expense of other guests. We have an on-site live-in manager. We accept backpackers and travelers and regularly have older guests and families most of whom are very happy with our rooms and service. For the amount of money involved if you expect 5-star hotel style rooms you won’t find them in a backpacker’s hostel. We allow our guests to drink their own alcohol onsite with same rules as bars and pubs. We do not allow any drugs at any time and are very firm with those who flaunt it. If you expect absolute quiet, please do not book as it’s hard to guarantee. We suggest you call us before booking to have a conversation with us if you are unsure and want clarification as we don’t want to mislead you as to what we are and what we have to offer you. CHRISTMAS AND NEW YEARS BOOKING POLICY: Stay period: 18 December 2026 to 4 January 2027 10‑Night Minimum Stay Rules: Arrivals are allowed from the 22nd of December 2026 to the 24th of December 2026. Arrivals are not permitted from the 25th to 31st December 2026 (inclusive) or on January 1st 2027. 12‑Night Minimum Stay Rules: Arrival dates allowed between 20 December 2026 and 24 December 2026. Arrivals are not permitted from December 25th to 31st 2026 (inclusive) or on January 1st 2027. 14‑Night Minimum Stay Rules: Arrivals are allowed from the 18th of December 2026 to the 24th December 2026. Arrivals are not permitted from December 25th to 31st 2026 (inclusive) or on January 1st 2027 We’ll do our best to accommodate your preferred dates, but please ensure your booking meets these requirements to avoid cancellation. CARD DECLINED/INSUFFICIENT FUNDS: Your reservation is either a PAY NOW/NON-REFUNDABLE RESERVATION or a REFUNDABLE RESERVATION. FOR A PAY NOW/NON-REFUNDABLE RESERVATION: Please ensure you have the funds on your credit/debit card used to make the reservation to cover the balance due plus 2% credit/debit card fee. You risk losing the reservation if your card declines or has insufficient funds. Bondi Beach Backpackers is unable to refund or reimburse you your 15% deposit already paid in this situation. Regular rates will be charged if this occurs, so you have something when you arrive. FOR A REFUNDABLE RESERVATION: Please ensure you have the funds on your credit/debit card used to make the reservation to cover the balance due plus 2% credit/debit card fee. This will charged the day before you arrive. You risk losing the reservation if your card declines or has insufficient funds. Bondi Beach Backpackers is unable to refund or reimburse you your 15% deposit already paid in this situation. Regular rates will be charged if this occurs, so you have something when you arrive. DEBIT/CREDIT CARDS THAT CANNOT BE PRESENTED AT CHECK IN: We require a signature from the card owner and to see the debit/credit card used to make the booking. If the card owner is not present at check in, we have no choice but to ask the guest to pay for the stay and bond/security deposit. We will then refund the card owner who is not present. Please use your own debit/credit card to make the booking. BREAKFAST OPTIONS: If you choose the breakfast option please understand the breakfast option is a "Cook Yourself/Your way" cooked breakfast. We will give you a pan & oil plus 2 eggs, 1 sausage, 2 slices of bread, butter plus tea and coffee. you then cook it your way. MOBILE NUMBERS: We cannot recommend enough that you place your mobile number (international or Australian) on your booking. It allows us to solve issues quick and easy. If you have already booked then please email us all the full names on the booking, plus genders plus mobile numbers. Giving us the chance to call you is invaluable. ARRIVALS: We will be expecting you on the arrival date you requested, if you have not shown up by 8am on the NEXT DAY we will assume you are not coming at all and your whole booking will be considered cancelled. We don't do refunds of any kind or credit you days for future nights. Please communicate with us if you intend to arrive later. ARRIVAL TIME, GENDERS, FRIENDS: Please email us your arrival time. Please also email us your genders. Sometimes we cannot tell if your name is for a male or female person. We often upgrade female(s) to female rooms if mixed rooms are majority male. The information you provide helps us help you. If you are 2 guests or more email us the names and genders and mobile numbers. If you have friends in the building or travelling with another reservation, email us so we can try get you together. Basically, help us help you. ROOM CHOICE: On your behalf, we will choose “together” or “not moving” over room choice. For example if you are 2 ,3 or more guests and you have booked an 8 share. Rather than split you across 2 or 3 rooms to satisfy room choice we will place you together in a larger room. Similarly, if we have to move you around to satisfy room choice, we will place you in a larger room with no moving. MALES BOOKING FEMALE ONLY ROOMS: Males who book female only dorms (by mistake or on purpose) will be charged in full for the female dorm you have booked and charged again for the male or mixed equivalent dorm or next best available dorm. BOYFRIENDS BEWARE: If you have a female partner/friend & you choose a mixed dorm be it an 6 share, 8 share, 10 share or the cheapest option, the 12 share, there is a possibility that it will be majority male guests. We are unable to control this as beds are sold as a first come first served basis. Please be aware in most cases your female partner/friend may not be happy with a majority male room that can be less fragrant than a female share room plus all the other aspects that come with a majority male share room. May we suggest you ask us ask the male/female breakdown before you place your female partner/friend here. It may save your relationship. OFFICE HOURS: We are a small family run backpacker's hostel that does not have 24-hour reception. We open at 8am and close at 10pm. If you arrive from 8am to 1pm, we will be here to meet you, greet you and check you in personally. If you arrive between 1pm and 5pm, we will check you in remotely, which is quick and easy. Rooms will be ready, and keys will be in key safes. If you arrive from 5pm to 8pm, we will be here to meet you, greet you and check you in personally. If you arrive from 8pm to 10pm we have staff here who can help you. Arriving after 10pm: YOU ARE REQUIRED to communicate with us at a time where we can respond to your late arrival time. A phone call is best BEFORE 8PM to make sure we can leave key out for you and more importantly that you know what to do and where to find it. You need to call before 8pm so we can prepare for you, the more notice you give the better. BOND/SECURITY DEPOSIT: We ask for a Bond/Security Deposit from each guest. The amount is $100 per guest. We debit this from the credit/debit card on the reservation plus 2% credit/debit card fee on the morning of your arrival or the night before. Bondi Beach Backpackers has a minimum fee of $3 per person per night that we charge each guest from the $100 security deposit required at check in. This will be explained again and in detail at check in. This allows us to offer services that other places charge for. You will be offered a welcome drink at check in. You will also be offered a glass of two of wine each night at 6pm so you can meet our other guests. We also have tea, coffee & sugar, we have 5 types of tea including lemon & ginger, camomile, peppermint, green & English breakfast plus coffee and sugar included too. We also have rice and pasta included, available when the reception is open. We also include use of surfboards, body boards, skateboards, snorkels and masks and table tennis. We also include our washing up service where we wash all plates, bowls, mugs, glasses and cutlery. We find this to be most helpful as most people don't like washing their dishes, so we do it for you which keeps the whole place cleaner which makes your stay better. We also includes employment help other places charge for such as free sim cards for mobiles phones, Tax file number, Medicare card, Help with bank accounts, training courses such as RSA & White card. We also have a CV/Resume tweaking service where we can review your current CV/Resume and tweak it to Australian standards. We also include our extensive range of travel guides for local sightseeing with public transport and in your own car with one day road trip guides as well as interstate road trip guides for the entire country. We also includes a heap of vouchers designed to give you back money by giving discounts for local places to eat, local tattoo places, local tourist attractions. We also have a fabulous snorkeling guide as the snorkeling here is FABULOUS. BOOKINGS FOR TODAY OR TOMORROW: Bookings made on the day of arrival or the day before arrival may not get the exact room requested. You will be given the next best room available. FREE PARKING: There is FREE parking, but we don’t have a car park. The parking is street parking in safe local streets. You can park directly out the front of Bondi Beach Backpackers from 9pm to 8am for FREE but parking directly out the front of Bondi Beach Backpackers is paid by meter from 8am to 9pm. We do help with 24-hour free parking in local streets but it’s a 2-4 drive and 5-7-minute walk depending on which street, availability and time of day/night. Parking is easy & plentiful up until approximately 5pm to 7pm when it gets a little harder as residents return home. Not impossible but harder. From 9pm you can park directly outside Bondi Beach Backpackers for free until 8am next day. If you arrive around 9pm we recommend this option. We have a map to help you locate FREE 24-hour parking. We recommend that you park out front of Bondi Beach Backpackers either in the 15 minute free space or by putting 20 or 50 cents in the meter. This gives you enough time to unload bags and check in, collect a map and then park your vehicle. It’s much harder to park, walk with heavy bags and then check in but that's up to you. If our office is unattended when you arrive please call us on 02 9365 4900 as we have maps ready for you to collect. You can leave your bags at reception and park the car and come back to check in. The parking maps shows supermarkets and bars and places to eat which you can visit as you wander back to check in. PLEASE NOTE: We take no responsibility if you get a parking fine so please check this signs as local council moves them around occasionally when peak, shoulder & off peak seasons change. EARLY DEPARTURES: If you leave Bondi Beach Backpackers before your specified departure date we cannot give a refund on any payments. We are also unable to credit nights or transfer nights to other guests. DAMAGES: Bondi Beach Backpackers cannot be responsible for any items lost or stolen during my stay. Guests must take responsibility for all damages within Bondi Beach Backpackers including my room & it's contents caused by myself or those with me or those I invite in. CHECK OUT TIME & CHECK OUT POLICIES: Guests should know that check out time is 10am (charges apply if I check out after 10:30am) & that Bondi Beach Backpackers does not give refunds, breakups or transfers. NOISE POLICY: Guests should understand that Bondi Beach Backpackers has a no noise policy 10pm to 10am. Failure will result in loss of deposit & you may be asked to leave without a refund. Please understand guests need sleep to go to work the next day SMOKING POLICY: Guests should understand that smoking anywhere inside will result in losing my security deposit instantly & it will have to be repaid. Guests found using, preparing, or consuming illegal drugs on the property will be asked to leave immediately without any refund. Please refrain from any drug-related activity anywhere on site. If you wish to relax, we encourage you to enjoy the beach instead. FIRE ALARM CALL OUT FEE: Guests should understand that the fire alarm call out charge is $2060.00 +2% card fee split between the number of guests in the room if no one owns up. Please don't smoke in the room as this will activate the alarm. Please use deodorant/hair sprays and hair dryers/straighteners in the bathrooms. VOMIT/PEE: Guests who vomit or urinate anywhere other than the toilet will incur a $400 cleaning fee, plus $100 per affected mattress, and any additional costs for cleaning or replacing other guests’ belongings. This policy applies regardless of circumstances. Such behavior is unhygienic, disruptive, and costly. Please respect the property and other guests. SOMETHING NOT RIGHT: A share room is exactly what it is, a share room. You are sharing a room with people you don't know. Sometimes the actions of others can upset you. In this case you have 3 choices, the first is to be upset but say or do nothing. Our staff cannot help you in this situation. Second, say something to the guest that is upsetting you, explain their behavior is not acceptable, be firm but fair. Third, inform our staff. If it is urgent or an emergency, please call the office number 02 9365 4900 anytime night or day and we can fix straightaway. If not urgent, come to reception 8am to 1pm or 5pm to 8pm and will address it on your behalf. Please understand we can only fix something we know about. We want you to have a good experience and we are here to help you, we want you to be happy. PLEASE DON'T TELL US AT CHECK OUT: Telling us at check out or after you have left is not good as the issue cannot be fixed or the person who has upset you has left. We need to know as soon as possible. DEBIT/CREDIT CARD FEES: We charge 2% credit/debit card fee on all transactions. COMMUNICATION SOLVES ALL PROBLEMS: We cannot stress enough that communication solves all problems. Emails are good if done in advance, calling is always best 8am to 10pm. Please DO NOT CALL 10pm to 7am. Please Google 'TIME IN SYDNEY' before you call. We take calls 7am to 10pm. FINALLY, we want you enjoy your stay here at Bondi Beach Backpackers, were firm but fair and all conditions are there to keep you safe, the building safe, modern, clean, hygienic and most off all a fun and a great place to be, live, stay and enjoy. We can’t wait to meet you and smother you in information to make your experience better. Team @ Bondi Beach Backpackers

Hello to you, 1. Please let us know the first name/family name & genders of all the guests on the reservation. Example: Benjamin Boone/male & Billy Eilish/female. This allows us to often upgrade you or get friends together. 2. Please let us know, if not already provided, your International or Australian mobile number. 3. Please let us know your arrival time. Options are: Before 8am, 8am to 1pm, 1pm to 5pm, 5pm to 8pm, 8pm to 10pm, after 10pm. Our reception is not 24 hours, so this information is crucial to making your arrival and check in easy. 4. Please let us know if you have any friends already staying or friends who are separate reservations. This allows us to get you together. We look forward to your email. LET'S BE REALLY CLEAR OF WHAT WE ARE: We are not a hotel, a motel or a bed & breakfast and not boutique. We are a backpacker’s accommodation. We are a family business established for over 29 years with a price structure that fits our accommodation level. We are a professional business with high standards with thousands upon thousands of happy customers who return over & over. Our client base is young travelers; average age is 18 to 35 and occasionally higher, we also have many families stay in the winter months. We have a firm but fair set of rules in place for our guests and we don’t allow our guests to have free reign at the expense of other guests. We have an on-site live-in manager. We accept backpackers and travelers and regularly have older guests and families most of whom are very happy with our rooms and service. For the amount of money involved if you expect 5-star hotel style rooms you won’t find them in a backpacker’s hostel. We allow our guests to drink their own alcohol onsite with same rules as bars and pubs. We do not allow any drugs at any time and are very firm with those who flaunt it. If you expect absolute quiet, please do not book as it’s hard to guarantee. We suggest you call us before booking to have a conversation with us if you are unsure and want clarification as we don’t want to mislead you as to what we are and what we have to offer you. CHRISTMAS AND NEW YEARS BOOKING POLICY: Stay period: 18 December 2026 to 4 January 2027 10‑Night Minimum Stay Rules: Arrivals are allowed from the 22nd of December 2026 to the 24th of December 2026. Arrivals are not permitted from the 25th to 31st December 2026 (inclusive) or on January 1st 2027. 12‑Night Minimum Stay Rules: Arrival dates allowed between 20 December 2026 and 24 December 2026. Arrivals are not permitted from December 25th to 31st 2026 (inclusive) or on January 1st 2027. 14‑Night Minimum Stay Rules: Arrivals are allowed from the 18th of December 2026 to the 24th December 2026. Arrivals are not permitted from December 25th to 31st 2026 (inclusive) or on January 1st 2027 We’ll do our best to accommodate your preferred dates, but please ensure your booking meets these requirements to avoid cancellation. CARD DECLINED/INSUFFICIENT FUNDS: Your reservation is either a PAY NOW/NON-REFUNDABLE RESERVATION or a REFUNDABLE RESERVATION. FOR A PAY NOW/NON-REFUNDABLE RESERVATION: Please ensure you have the funds on your credit/debit card used to make the reservation to cover the balance due plus 2% credit/debit card fee. You risk losing the reservation if your card declines or has insufficient funds. Bondi Beach Backpackers is unable to refund or reimburse you your 15% deposit already paid in this situation. Regular rates will be charged if this occurs, so you have something when you arrive. FOR A REFUNDABLE RESERVATION: Please ensure you have the funds on your credit/debit card used to make the reservation to cover the balance due plus 2% credit/debit card fee. This will charged the day before you arrive. You risk losing the reservation if your card declines or has insufficient funds. Bondi Beach Backpackers is unable to refund or reimburse you your 15% deposit already paid in this situation. Regular rates will be charged if this occurs, so you have something when you arrive. DEBIT/CREDIT CARDS THAT CANNOT BE PRESENTED AT CHECK IN: We require a signature from the card owner and to see the debit/credit card used to make the booking. If the card owner is not present at check in, we have no choice but to ask the guest to pay for the stay and bond/security deposit. We will then refund the card owner who is not present. Please use your own debit/credit card to make the booking. BREAKFAST OPTIONS: If you choose the breakfast option please understand the breakfast option is a "Cook Yourself/Your way" cooked breakfast. We will give you a pan & oil plus 2 eggs, 1 sausage, 2 slices of bread, butter plus tea and coffee. you then cook it your way. MOBILE NUMBERS: We cannot recommend enough that you place your mobile number (international or Australian) on your booking. It allows us to solve issues quick and easy. If you have already booked then please email us all the full names on the booking, plus genders plus mobile numbers. Giving us the chance to call you is invaluable. ARRIVALS: We will be expecting you on the arrival date you requested, if you have not shown up by 8am on the NEXT DAY we will assume you are not coming at all and your whole booking will be considered cancelled. We don't do refunds of any kind or credit you days for future nights. Please communicate with us if you intend to arrive later. ARRIVAL TIME, GENDERS, FRIENDS: Please email us your arrival time. Please also email us your genders. Sometimes we cannot tell if your name is for a male or female person. We often upgrade female(s) to female rooms if mixed rooms are majority male. The information you provide helps us help you. If you are 2 guests or more email us the names and genders and mobile numbers. If you have friends in the building or travelling with another reservation, email us so we can try get you together. Basically, help us help you. ROOM CHOICE: On your behalf, we will choose “together” or “not moving” over room choice. For example if you are 2 ,3 or more guests and you have booked an 8 share. Rather than split you across 2 or 3 rooms to satisfy room choice we will place you together in a larger room. Similarly, if we have to move you around to satisfy room choice, we will place you in a larger room with no moving. MALES BOOKING FEMALE ONLY ROOMS: Males who book female only dorms (by mistake or on purpose) will be charged in full for the female dorm you have booked and charged again for the male or mixed equivalent dorm or next best available dorm. BOYFRIENDS BEWARE: If you have a female partner/friend & you choose a mixed dorm be it an 6 share, 8 share, 10 share or the cheapest option, the 12 share, there is a possibility that it will be majority male guests. We are unable to control this as beds are sold as a first come first served basis. Please be aware in most cases your female partner/friend may not be happy with a majority male room that can be less fragrant than a female share room plus all the other aspects that come with a majority male share room. May we suggest you ask us ask the male/female breakdown before you place your female partner/friend here. It may save your relationship. OFFICE HOURS: We are a small family run backpacker's hostel that does not have 24-hour reception. We open at 8am and close at 10pm. If you arrive from 8am to 1pm, we will be here to meet you, greet you and check you in personally. If you arrive between 1pm and 5pm, we will check you in remotely, which is quick and easy. Rooms will be ready, and keys will be in key safes. If you arrive from 5pm to 8pm, we will be here to meet you, greet you and check you in personally. If you arrive from 8pm to 10pm we have staff here who can help you. Arriving after 10pm: YOU ARE REQUIRED to communicate with us at a time where we can respond to your late arrival time. A phone call is best BEFORE 8PM to make sure we can leave key out for you and more importantly that you know what to do and where to find it. You need to call before 8pm so we can prepare for you, the more notice you give the better. BOND/SECURITY DEPOSIT: We ask for a Bond/Security Deposit from each guest. The amount is $100 per guest. We debit this from the credit/debit card on the reservation plus 2% credit/debit card fee on the morning of your arrival or the night before. Bondi Beach Backpackers has a minimum fee of $3 per person per night that we charge each guest from the $100 security deposit required at check in. This will be explained again and in detail at check in. This allows us to offer services that other places charge for. You will be offered a welcome drink at check in. You will also be offered a glass of two of wine each night at 6pm so you can meet our other guests. We also have tea, coffee & sugar, we have 5 types of tea including lemon & ginger, camomile, peppermint, green & English breakfast plus coffee and sugar included too. We also have rice and pasta included, available when the reception is open. We also include use of surfboards, body boards, skateboards, snorkels and masks and table tennis. We also include our washing up service where we wash all plates, bowls, mugs, glasses and cutlery. We find this to be most helpful as most people don't like washing their dishes, so we do it for you which keeps the whole place cleaner which makes your stay better. We also includes employment help other places charge for such as free sim cards for mobiles phones, Tax file number, Medicare card, Help with bank accounts, training courses such as RSA & White card. We also have a CV/Resume tweaking service where we can review your current CV/Resume and tweak it to Australian standards. We also include our extensive range of travel guides for local sightseeing with public transport and in your own car with one day road trip guides as well as interstate road trip guides for the entire country. We also includes a heap of vouchers designed to give you back money by giving discounts for local places to eat, local tattoo places, local tourist attractions. We also have a fabulous snorkeling guide as the snorkeling here is FABULOUS. BOOKINGS FOR TODAY OR TOMORROW: Bookings made on the day of arrival or the day before arrival may not get the exact room requested. You will be given the next best room available. FREE PARKING: There is FREE parking, but we don’t have a car park. The parking is street parking in safe local streets. You can park directly out the front of Bondi Beach Backpackers from 9pm to 8am for FREE but parking directly out the front of Bondi Beach Backpackers is paid by meter from 8am to 9pm. We do help with 24-hour free parking in local streets but it’s a 2-4 drive and 5-7-minute walk depending on which street, availability and time of day/night. Parking is easy & plentiful up until approximately 5pm to 7pm when it gets a little harder as residents return home. Not impossible but harder. From 9pm you can park directly outside Bondi Beach Backpackers for free until 8am next day. If you arrive around 9pm we recommend this option. We have a map to help you locate FREE 24-hour parking. We recommend that you park out front of Bondi Beach Backpackers either in the 15 minute free space or by putting 20 or 50 cents in the meter. This gives you enough time to unload bags and check in, collect a map and then park your vehicle. It’s much harder to park, walk with heavy bags and then check in but that's up to you. If our office is unattended when you arrive please call us on 02 9365 4900 as we have maps ready for you to collect. You can leave your bags at reception and park the car and come back to check in. The parking maps shows supermarkets and bars and places to eat which you can visit as you wander back to check in. PLEASE NOTE: We take no responsibility if you get a parking fine so please check this signs as local council moves them around occasionally when peak, shoulder & off peak seasons change. EARLY DEPARTURES: If you leave Bondi Beach Backpackers before your specified departure date we cannot give a refund on any payments. We are also unable to credit nights or transfer nights to other guests. DAMAGES: Bondi Beach Backpackers cannot be responsible for any items lost or stolen during my stay. Guests must take responsibility for all damages within Bondi Beach Backpackers including my room & it's contents caused by myself or those with me or those I invite in. CHECK OUT TIME & CHECK OUT POLICIES: Guests should know that check out time is 10am (charges apply if I check out after 10:30am) & that Bondi Beach Backpackers does not give refunds, breakups or transfers. NOISE POLICY: Guests should understand that Bondi Beach Backpackers has a no noise policy 10pm to 10am. Failure will result in loss of deposit & you may be asked to leave without a refund. Please understand guests need sleep to go to work the next day SMOKING POLICY: Guests should understand that smoking anywhere inside will result in losing my security deposit instantly & it will have to be repaid. Guests found using, preparing, or consuming illegal drugs on the property will be asked to leave immediately without any refund. Please refrain from any drug-related activity anywhere on site. If you wish to relax, we encourage you to enjoy the beach instead. FIRE ALARM CALL OUT FEE: Guests should understand that the fire alarm call out charge is $2060.00 +2% card fee split between the number of guests in the room if no one owns up. Please don't smoke in the room as this will activate the alarm. Please use deodorant/hair sprays and hair dryers/straighteners in the bathrooms. VOMIT/PEE: Guests who vomit or urinate anywhere other than the toilet will incur a $400 cleaning fee, plus $100 per affected mattress, and any additional costs for cleaning or replacing other guests’ belongings. This policy applies regardless of circumstances. Such behavior is unhygienic, disruptive, and costly. Please respect the property and other guests. SOMETHING NOT RIGHT: A share room is exactly what it is, a share room. You are sharing a room with people you don't know. Sometimes the actions of others can upset you. In this case you have 3 choices, the first is to be upset but say or do nothing. Our staff cannot help you in this situation. Second, say something to the guest that is upsetting you, explain their behavior is not acceptable, be firm but fair. Third, inform our staff. If it is urgent or an emergency, please call the office number 02 9365 4900 anytime night or day and we can fix straightaway. If not urgent, come to reception 8am to 1pm or 5pm to 8pm and will address it on your behalf. Please understand we can only fix something we know about. We want you to have a good experience and we are here to help you, we want you to be happy. PLEASE DON'T TELL US AT CHECK OUT: Telling us at check out or after you have left is not good as the issue cannot be fixed or the person who has upset you has left. We need to know as soon as possible. DEBIT/CREDIT CARD FEES: We charge 2% credit/debit card fee on all transactions. COMMUNICATION SOLVES ALL PROBLEMS: We cannot stress enough that communication solves all problems. Emails are good if done in advance, calling is always best 8am to 10pm. Please DO NOT CALL 10pm to 7am. Please Google 'TIME IN SYDNEY' before you call. We take calls 7am to 10pm. FINALLY, we want you enjoy your stay here at Bondi Beach Backpackers, were firm but fair and all conditions are there to keep you safe, the building safe, modern, clean, hygienic and most off all a fun and a great place to be, live, stay and enjoy. We can’t wait to meet you and smother you in information to make your experience better. Team @ Bondi Beach Backpackers