Summit Hotel Greenhills

Nice place to stay in San Juan. The pool was a pleasant experience. Food was good and the staff was nice and helpfull.

My family and I had a great time staying in Summit Hotel Greenhills.Friendly and accommodating staff.Facilities, swimming pool and nice cosy rooms. Surely will be back again next time.

The lady at the restaurant where we had breakfast was very courteous & wonderful. The cleaners were kind. However this hotel is NOT even a 3-star for us. I dont normally leave comments to criticize as if i dont have anything nice to say i usually just keep quiet. But im compelled to share on this hotel for others to be aware of. First, the washroom has MOLD all over the bottom sides of the wall including d shower area. If a hotel is well maintained a deep cleaning or maybe caulking will resolve this or whatever needs to be done as this could be a HEALTH issue. Secondly, the first time and subsequent times i tried to dial “0” to reach hotel desk operator - no one answers. Tried several times. Finally 4th day - tried again and after SEVERAL rings i got an answer - wow. So my question was “can i print aomething fr your business centre”!- their reply “are there aeveral pages”, my answer yes. There will be a charge. I said Ok. Then d operator said he will get back to me to find out how much and i said Ok thanks. Waited and they did not get back to me at all - at all… obviously they lack good customer service in this hotel. So attempted the last time. Ao finally they answered 3 pesos/pg - which was ok. Then they got back to me and changed their minds and said - mom its not 3 but 5 pesos per pg. I said ok. Then they changed their minds again and said its not 5 but 10 pesos per pg. Even though i can pay that cost, no hotel with good customer serv would do that

I rarely leave negative reviews, but my stay at Summit Hotel was an extremely disappointing experience. From the moment I checked in, I noticed a leaky faucet in the bathroom. Over time, the constant dripping led to a foul smell in the room that only got worse. Upon further inspection, I discovered black mold forming around the sink area, which is not only unsightly but also a major health concern. To make matters worse, there were also roaches in the room. I reported these issues to the front desk three times during my stay, and while the staff was polite, they did nothing to address the situation. I was never offered a room change, nor was I compensated for the inconvenience and discomfort. It was incredibly frustrating to feel like my concerns were being ignored. Additionally, Summit Hotel advertised amenities that were simply not available. One of the key selling points for me was the outdoor pool, but when I arrived, I was told that it didn’t exist. This was a major letdown and added to my sense of frustration with the hotel. For the price I paid, I expected basic cleanliness, maintenance, and the amenities that were promised. Unfortunately, Summit Hotel failed on all fronts. I would not recommend staying here unless they address these significant issues

The hotel was very clean and inna perfect location. We booked here because of the innfor pool only. We were however suprised to find tyet dident have towels. They endure they would deliver them up the pool. 2 hours later nothing we only got the towels that should be in the rooms late at night therefor i am substracting one star

Helpful staff. Good food. Easy parking in garage. Very accommodating

The pictures looked great on the website. Nice shower. Decent room space. But when I got there, they placed us in a corner room that was a third smaller than any of the other rooms. And there was a smell of a DIRTY WET RAG that permeated the rooms and the whole floor. Housekeeping was hardly present the first few days. We had to tip the housekeeping extra to make sure they cleaned the rooms daily and replaced the towels. I expected more from this establishment. A difference of night and day from the previous place I stayed at down the street which was only walking distance from the mall. Convenience was an issue as well as you have to wait longer to get a cab. Front desk staff was nice. Bellmen were super helpful. And also there was an issue with the AC leaking in the middle of the night all over the floor. Maintenance was swift to check on it. But this was clearly something we never expected from a hotel. Needless to say we were greatly disappointed. Also there is no air conditioning in the elevators or on the hallways. So it always felt muggy. There’s a place down the street on Anapolis which is less than a block to GreenHills Mall. I think I’ll be staying there again from this point on.

We had a problem with our room but the front desk help us really fast and help us fix it. Also the breakfast is really good and I love the pool

ive stayed here 4x and as always room was spic and span. Facilities are great gym pool and proximity to food, services and shopping courts are stones throw away. Thank you to Mr. Jack and staff for easy check-in and for granting our special request and kudos too to Rome Chester and chefs for indulging our breakfast palates.

厕所堵，房间很小，通风不好，空调也不好 淋浴水很小，泳池水脏，健身房也小

Buffet breakfast was okay, not much choices but hearty enough to fill one up for the day. Hotel was just 2 blocks away from the newly renovated Greenhills mall. Staff were polite. The room was clean, bed was comfortable. TV remote battery died. Phoned front desk for replacement but I had to call again the next morning before it was replaced. No TV overnight, very limited channels btw. Only local channels and CNN. No Netflix and YouTube. The water pressure was really really weak, taking a shower was a challenge.Also, the toilet bowl was filthy inside and gave off bad smell.

Bedding uncomfortable, foul odor in the bathroom, there were heater on the elevator. There cockroach and smell dead rat.

Food and makeup stains on bedsheets from previous guest. Food stains on walls and tabletops. Always found a cockroach on the floor everyday of my stay, when i call reception to makeup my room the housekeeping took hours to finally come to my room, i always had to follow up on my request. There is a disgusting sewage smell from the bathroom that came into the room at about 2 or 3 in the morning every night. The staff are nice but i would never stay in this hotel ever again. My room was above the pool and i woke up to screaming every morning like something bad was happening to that person. Staff didn’t regulate noise control because apart from the screaming there were loud slamming of guest doors too.

Whole room smells like sewer. Breakfast was awful Coffee mugs were not properly washed

I rarely leave negative reviews, but my stay at Summit Hotel was an extremely disappointing experience. From the moment I checked in, I noticed a leaky faucet in the bathroom. Over time, the constant dripping led to a foul smell in the room that only got worse. Upon further inspection, I discovered black mold forming around the sink area, which is not only unsightly but also a major health concern. To make matters worse, there were also roaches in the room. I reported these issues to the front desk three times during my stay, and while the staff was polite, they did nothing to address the situation. I was never offered a room change, nor was I compensated for the inconvenience and discomfort. It was incredibly frustrating to feel like my concerns were being ignored. Additionally, Summit Hotel advertised amenities that were simply not available. One of the key selling points for me was the outdoor pool, but when I arrived, I was told that it didn’t exist. This was a major letdown and added to my sense of frustration with the hotel. For the price I paid, I expected basic cleanliness, maintenance, and the amenities that were promised. Unfortunately, Summit Hotel failed on all fronts. I would not recommend staying here unless they address these significant issues

STAFF ARE EXCELLENT IN REPRESENTING THE PREMISES SO ITS A SHAME THE PROPERTY ITSELF LETS EVERYBODY DOWN. PROPERTY IS OUTDATED, TERRIBLE MOULDY SMELLS IN ROOMS, PHOTOS WERE OBVIOUSLY TAKEN WHEN HOTEL WAS RENOVATED OR REFURBISHED BECAUSE THEY ARE NOT AN ACCURATE DESCRIPTION. WILL SAY AGAIN STAFF WERE ALL ROUND EXCELLENT.

Nice clean hotel. Easy walk to Greenhills shopping. Great value.

Very clean environment

Place is nice and clean. Staff are really friendly and helpful.

ive stayed here 4x and as always room was spic and span. Facilities are great gym pool and proximity to food, services and shopping courts are stones throw away. Thank you to Mr. Jack and staff for easy check-in and for granting our special request and kudos too to Rome Chester and chefs for indulging our breakfast palates.

Buffet breakfast was okay, not much choices but hearty enough to fill one up for the day. Hotel was just 2 blocks away from the newly renovated Greenhills mall. Staff were polite. The room was clean, bed was comfortable. TV remote battery died. Phoned front desk for replacement but I had to call again the next morning before it was replaced. No TV overnight, very limited channels btw. Only local channels and CNN. No Netflix and YouTube. The water pressure was really really weak, taking a shower was a challenge.Also, the toilet bowl was filthy inside and gave off bad smell.

Everything was okay except the bed. Not able to sleep well that night. Had back pains in the morning.

Room has space, storage. The place is silent. Nice view. Nothing broken. Closed window, ventilation through bathroom, noisy but efficient.

Food and makeup stains on bedsheets from previous guest. Food stains on walls and tabletops. Always found a cockroach on the floor everyday of my stay, when i call reception to makeup my room the housekeeping took hours to finally come to my room, i always had to follow up on my request. There is a disgusting sewage smell from the bathroom that came into the room at about 2 or 3 in the morning every night. The staff are nice but i would never stay in this hotel ever again. My room was above the pool and i woke up to screaming every morning like something bad was happening to that person. Staff didn’t regulate noise control because apart from the screaming there were loud slamming of guest doors too.

The stay is ok. The rooms are modern and comfortable but the cleaning staff and the tidel situation is present. They took our dirty towels in the room Cleaning but dident provide new until we called and asked for it. The internett speed leaves alot left to be desired but with a little luck you get a room where you can get 5g on your phone. The hotel provider good value for your money

Our room was very well maintained. It was very spacious and looked newly updated. Will definitely book here again!

The pictures looked great on the website. Nice shower. Decent room space. But when I got there, they placed us in a corner room that was a third smaller than any of the other rooms. And there was a smell of a DIRTY WET RAG that permeated the rooms and the whole floor. Housekeeping was hardly present the first few days. We had to tip the housekeeping extra to make sure they cleaned the rooms daily and replaced the towels. I expected more from this establishment. A difference of night and day from the previous place I stayed at down the street which was only walking distance from the mall. Convenience was an issue as well as you have to wait longer to get a cab. Front desk staff was nice. Bellmen were super helpful. And also there was an issue with the AC leaking in the middle of the night all over the floor. Maintenance was swift to check on it. But this was clearly something we never expected from a hotel. Needless to say we were greatly disappointed. Also there is no air conditioning in the elevators or on the hallways. So it always felt muggy. There’s a place down the street on Anapolis which is less than a block to GreenHills Mall. I think I’ll be staying there again from this point on.

Our room was not good. Deluxe double room on the 11th floor. There were many long hairs on the comforters. There were no towels, no hand towels, no extra toilet paper. They gave us towels that were clean but fraying on the ends, like they were very old. There was no hot water at any time during our stay. Removing the keycard from the slot powers off the whole room, even the aircon. But it also powers off the cable box behind the TV, and you have to reset it in order for it to work again every time you return. The faucet in the bathroom sink was loose and it could be pulled up almost 6 inches. The TV remote was very sticky on the bottom! There were a few good things. The Aircon worked very well, the blackout drapes were very good, the fridge worked well and i had no problems with the safe. They made us wait for someone to check our room during checkout but clearly no one checked it before arrival! Never staying there again.

Pros: The concierge staff were really great, I was recovering from a surgery and they were really helpful as I cannot lift things heavy. The staff in general were great. Cons: The room I booked was a double bed room and it had a little funky smell coming out of the bathroom. The Television kept losing signal had to call maintenance a lot to get it fixed. The surcharge on the extra pillows and bucket of ice I thought were ridiculous. Other than that it was a good stay.

My stay there was wonderful . Only issue I had was not able to watch movies only CNN News .

Buffet breakfast was okay, not much choices but hearty enough to fill one up for the day. Hotel was just 2 blocks away from the newly renovated Greenhills mall. Staff were polite. The room was clean, bed was comfortable. TV remote battery died. Phoned front desk for replacement but I had to call again the next morning before it was replaced. No TV overnight, very limited channels btw. Only local channels and CNN. No Netflix and YouTube. The water pressure was really really weak, taking a shower was a challenge.Also, the toilet bowl was filthy inside and gave off bad smell.

I like service of the staff.. Staff is super helpful, Polite

Customer service is topnotch with courtesies, professionalism, attentiveness, and I truly appreciate the culture of respectfulness with the listening and responses.

We needed to request for late check out due to our international flight got delayed, they accommodated us without extra charge, which i believe was very considerate. 3rd time staying at this hotel, not perfect, still needs some improvement with maintenance but overall a pleasant stay! Walkable to Greenhills but if needing transport, they can book an Uber/Grab for you in the front desk. Will come back in the future.

No cleaning was done on 2 days despite turned on room service light and had to call them to change towels when I came back from work in the evening. Bad experience .

Not a perfect location but definitely excellent staff and service. Food at the cafe is outstanding!!!

The lady at the restaurant where we had breakfast was very courteous & wonderful. The cleaners were kind. However this hotel is NOT even a 3-star for us. I dont normally leave comments to criticize as if i dont have anything nice to say i usually just keep quiet. But im compelled to share on this hotel for others to be aware of. First, the washroom has MOLD all over the bottom sides of the wall including d shower area. If a hotel is well maintained a deep cleaning or maybe caulking will resolve this or whatever needs to be done as this could be a HEALTH issue. Secondly, the first time and subsequent times i tried to dial “0” to reach hotel desk operator - no one answers. Tried several times. Finally 4th day - tried again and after SEVERAL rings i got an answer - wow. So my question was “can i print aomething fr your business centre”!- their reply “are there aeveral pages”, my answer yes. There will be a charge. I said Ok. Then d operator said he will get back to me to find out how much and i said Ok thanks. Waited and they did not get back to me at all - at all… obviously they lack good customer service in this hotel. So attempted the last time. Ao finally they answered 3 pesos/pg - which was ok. Then they got back to me and changed their minds and said - mom its not 3 but 5 pesos per pg. I said ok. Then they changed their minds again and said its not 5 but 10 pesos per pg. Even though i can pay that cost, no hotel with good customer serv would do that

Property stolen by staff! Please stay away

The hotel was very clean and inna perfect location. We booked here because of the innfor pool only. We were however suprised to find tyet dident have towels. They endure they would deliver them up the pool. 2 hours later nothing we only got the towels that should be in the rooms late at night therefor i am substracting one star

This was a good option for travelers who wish to explore Greenhills as it is just a few minutes walk or a few pesos worth for a taxi ride. Staff was great and attentive. The breakfast buffet was good as well. The location is very near EDSA.

Good locatuon for shopping but limied options in the cafe. Plafe is clean and staff are very nuce and accommodating.

Summit hotel has a good location accessible to all everything

We needed to request for late check out due to our international flight got delayed, they accommodated us without extra charge, which i believe was very considerate. 3rd time staying at this hotel, not perfect, still needs some improvement with maintenance but overall a pleasant stay! Walkable to Greenhills but if needing transport, they can book an Uber/Grab for you in the front desk. Will come back in the future.

Excellent location. Five star hotel for the price of a three star. Great value!

Hotel is closed to Shops and restaurants also staff are friendly

The hotel was very clean and inna perfect location. We booked here because of the innfor pool only. We were however suprised to find tyet dident have towels. They endure they would deliver them up the pool. 2 hours later nothing we only got the towels that should be in the rooms late at night therefor i am substracting one star

Staff are very friendly. Walkable to a great shopping center.

This was a good option for travelers who wish to explore Greenhills as it is just a few minutes walk or a few pesos worth for a taxi ride. Staff was great and attentive. The breakfast buffet was good as well. The location is very near EDSA.

location was excellent, close proximity to places i need… Greenhills Shops Fast Foods Restaurants Camp Aguinaldo Sm Megamall. Check-in was a little slow but got there in the end. Room was clean and staff were helpful. East to flag a taxi too along Annapolis Street. Definitely recommended.

We had a wonderful stay. The location was convenient for shopping and restaurants.

Buffet breakfast was okay, not much choices but hearty enough to fill one up for the day. Hotel was just 2 blocks away from the newly renovated Greenhills mall. Staff were polite. The room was clean, bed was comfortable. TV remote battery died. Phoned front desk for replacement but I had to call again the next morning before it was replaced. No TV overnight, very limited channels btw. Only local channels and CNN. No Netflix and YouTube. The water pressure was really really weak, taking a shower was a challenge.Also, the toilet bowl was filthy inside and gave off bad smell.

There were times there was no towel and toilet papers in the bath room. Breakfast was served cold during weekdays

Good locatuon for shopping but limied options in the cafe. Plafe is clean and staff are very nuce and accommodating.

Specially coffees should have been part of the breakfast package and not an extra payment.

There were times there was no towel in the bath room; also no toilet paper. Had to make do with tissue papers. Breakfasts during weekdays were served cold

Whole room smells like sewer. Breakfast was awful Coffee mugs were not properly washed

Not a perfect location but definitely excellent staff and service. Food at the cafe is outstanding!!!

This was a good option for travelers who wish to explore Greenhills as it is just a few minutes walk or a few pesos worth for a taxi ride. Staff was great and attentive. The breakfast buffet was good as well. The location is very near EDSA.

ive stayed here 4x and as always room was spic and span. Facilities are great gym pool and proximity to food, services and shopping courts are stones throw away. Thank you to Mr. Jack and staff for easy check-in and for granting our special request and kudos too to Rome Chester and chefs for indulging our breakfast palates.

Hotel was good..Buffet needs alittle more variety for Foreigners…