Tuana Hotels Casa Del Sol

Non disponibilità del personale alla reception Camera confortevole ma con problemi di puzza nel bagno e malfunzionamento di uno dei 2 condizionatori mal funzionanente e mai risolti

Struttura situata in ottima posizione. Ottime anche le piscine e i servizi come per esempio i massaggi all'interno della struttura.

Good WiFi, polite staff, swim in/swim out was a pleasant surprise

D

I stayed here three nights and then went Krabi for two nights and came back again to the same hotel as I had to leave my luggage there. They have a problem with the electricity or the system all over the hotel that lights almost go and come back from time to time… The first night as as soon as I put the AC on all the electricity gone. They came 4 times and put the fuse on and insisted they fixed it , letting me sleep in an oven alll night long. They refused to give me another room saying they were full although they could upgrade, they didn’t. Another day they didn’t clean my room and had to ask them for, then they did it very late leaving only one towel although they were leaving two and no water.. One day I asked not to be disturbed but then asked for water as they give 2 bottles each day.. I called repeatedly and asked for water and the water came exactly 2.5 hours later . The last day they called me 11.30 to check out at 12.00 as my booking confirmation was 12.30.. I was getting ready to leave anyway but I said my check out time is 12.30 ..on the phone they said no, you need to get out at 12.00.. They asked both times 3000 baht deposit.Second time I came I had only 1000 baht on me , I said check me in as I came tired, then I go and change money and come to give you, they said no, you need to give now.. Although they had all my information they asked the passport photocopy again.. Except one lady the staff was not kind.. They see tourists only as money. Fake smiles..