Cozrum Homes The Gallery Residence

Ants everywhere and on my pillow every night. No daily cleaning services

The wall are super dirty, the bathroom is also dirty. The electrical is expose and tv not working. Phone also not working. Barely anyone in the front desk when trying to get in.

Very dirty. Not changing bed cover daily.

This is the 1st time i have this bad experience with hotels.com and it is such a bad mood. I did late check in at 10pm and early urgent check out 5am in the Morning because the room was so smelly, bed looks dirty, thêre is no toilette provided. Light not much function, room is too small, no inhouse slipper, and the worst thing is such a bad smelly room. It s really terible. We could not sleep for whole night. I never come to this place again and not recomment to anyone. Hotels.com should look at this and responsible because you said it s clean hotel on your description.

The property is great and walking distance to main road. The front desk staff is sometimes away /cleaning rooms if you arrive check out time. convenient access in and out of property with access cards and elevators. The front desk staff doesnt speak english but is nice and I managed to communicate with google translate.