The address Dubai Mall - Luxury 3 Bedrooms

During a time of unrest I felt that reception staff lacked empathy and were quite stoic. My room rate was frozen for the 4 day extention i needed but randomly my mini bar was emptied and I felt service was very basic- no turndown service etc. The normal room rate is quite high and though the room was large I personally had challenges. The safe was broken- they came to fix this after an hour, i got locked in the bathroom- the handle is tiny and latched into broken wood-thankfully there was a phone in the bathroom and I was able to call reception who sent someone to chisel it out, but overall the finish in the room was poor. Light switch panels were lopsided throughout and took time to master. I had club room access but again food choice was very limited and twice on two different occasions I notified waiting staff of flies all around the open salad but nothing seamed to be done. Its a lovely large hotel, lovely pool area and clean, I think I just happened to have a poor experience with the issues. Right on top of the mall is really convenient with lots of food options.

I stayed 5 days. It is my second time in the same hotel. The location is very good, so is the breakfast. Unfortunately the club lounge food is not up to the standarts. It is the same food everyday, over and over again, same spices, same taste. I suggest they try more plain food. And leave the options to the eaters. Staff members are very good. Especially Room Service Ranjit Club Lounge: Tahmina and Virginia Breakfas: Rodney, Hope, Emily … Check in: Mehmet, Alla and Mahmoud They are all excellent. I will definitely be back to the hotel. Rooms are very large.

The room was nice, but the club lounge is awful. I wouldn't recommend it at all

Amazing hotel, great team on the ground

Excellent room Could not ask for better