Tru By Hilton Midland

Staff was great, room was nice & clean

I would love to give Tru by Hilton a top rating, because the rooms are comfortable & wonderfully set up. However I was perplexed by the messy carpet, something clearly left mid-stay by sloppy guests—a trail of crumbs, ground-in food etc. on the carpet from roughly the room next door to the elevators. The cleaning crew was there when I left around 11am & they must have seen it, but no one bothered to sweep/vacuum the hallway. I reported it later at the front desk, the woman there said she’d look into it, but no cleanup happened afterwards that I could observe.

Ok

Room was nice. Comfortable. Property had a lot of trash in lot. No coffee in lobby at breakfast?

Convenient location, stay here an average of 5 times a year for the last couple years. Staff always helpful and place is clean- great business stay for me.