Weekends El Nido Beach Resort

Det første indtryk af hotellet var så godt. Fællesområdet med restaurant og poolen var formidabel og udsigten var fantastisk. Vi skrev at vi ville have daglig rengøring men dette blev aldrig gjort nogen af dagene. Men 2. nat opdager vi en rotte på vores værelse. Vi snakker med reseptionen om hvad de vil gøre hvorefter de vil ringe til nogen der ville fikse det. Ingen kom. Intet blev gjort. Vi blev tvunget til at sove på vores værelse med en rotte. Dagen efter sidder vi ved poolen hvor den løber forbi. Føj hvor klamt!

I really appreciated the service at the hotel. The staff were extremely polite and helpful throughout my stay. The airport transfer was excellent! punctual and very convenient. However, the breakfast was quite disappointing, with limited variety and below-average quality. With some improvements in that area, the experience would be perfect.

Our stay at this so-called “resort” was an absolute disappointment from start to finish. The property is nothing like what is advertised—the photos must have been taken years ago because what we arrived to was a run-down, poorly maintained hotel that felt semi-abandoned. The room smelled awful upon arrival, and airing it out was impossible because the ceiling fan was broken. We requested for it to be fixed, but no one ever resolved the issue. To make matters worse, the mosquito net on the window had a large hole in it, making it useless. Housekeeping was supposed to be daily, yet we had to request it and leave our key for the day. When we returned, instead of actually cleaning, they had placed an air purifier with a strong chemical smell to mask the awful stench. What was truly disturbing, however, was that the staff went through our belongings. They unpacked and folded clothes from our backpack and even sorted through part of our suitcase—bags that we had intentionally tucked away. This is a complete breach of privacy and utterly unacceptable. The room was advertised to have an in-room safe—this did not exist. The food options were terrible, and the daily breakfast was extremely limited. The staff were indifferent and unhelpful. Paying over $400AUD a night, I wouldn’t pay $80 for this place. Don’t waste your money you can get a sunset view from anywhere in El Nido.

This so-called “resort” was an absolute disappointment from start to finish. The property is nothing like what is advertised, what we arrived to was a run-down, poorly maintained hotel that felt semi-abandoned. The room smelled awful upon arrival, and airing it out was impossible because the ceiling fan was broken. We requested for it to be fixed, but no one ever resolved the issue. To make matters worse, the mosquito net on the window had a large hole in it, making it useless. Housekeeping was supposed to be daily, yet we had to request it and leave our key for the day. When we returned, instead of actually cleaning, they had placed an air purifier with a strong chemical smell to mask the awful stench. What was truly disturbing, was the staff went through our belongings. They unpacked and folded clothes from our backpack and even sorted through part of our suitcase—bags we had intentionally tucked away. This is a complete breach of privacy and utterly unacceptable. The room was advertised to have an in-room safe—this did not exist. Also advertised to be non-smoking except for designated areas, yet every spot we tried to sit at had smokers, including near the restaurant. The restaurant was terrible, the daily breakfast was limited. We were rudely woken up after 9:30pm by a bartender who forgot to get a bill signed from 6pm. Rang doorbell constantly. Totally unprofessional. The staff were indifferent & unhelpful. Every request we made was ignored. Absolutely ripped off.

By far the worst so called resort we have ever stayed in! At $211 Aus per night staying 9 nights in February 2025 We read the reviews between booed and thought really how bad could it be or maybe they have picked there game up arr NO Starting with the staff not helping with luggage to the room, ( ok that’s ok we thought and just laughed) Being told you will only receive 2 small bottles of fresh water in your room for 9 nights Almost impossible to have your room cleaned , so if you want the room cleaned hand your keys to reception give the a time frame like 4 hours and guess what, no room cleaned and no keys available this took some heated conversations with the manager and after 8 hours had a very poor cleaning service with no bed sheet and holes in the bath towels not the mention the toilet seat not cleaned , disgusting So we were sick with a stomach bug for 6 days and during those 6 days there was no water in our room So couldn’t not flutter toilet could not wash our hands or shower Had heated discussions with the manager who did not care We were washing our hands in the pool spa filling 5 litre bottles of water up from the pool spa to flush the toilet, trying to find staff and asking for toilet paper, all this was communicated to the manager but nothing happened On our departure we asked for a refund and was told we can not due to Expedia policy, this is another reason I’m writing this. Never stay at this resort ( THE LAST RESORT) Never pay upfront at the resort