Gorgeous 6BR Cabin w/Spa, Firepit, Arcade& Mountain View

Check in was good cabin was clean host always replied back

This letter serves as a formal complaint and request for resolution regarding our recent stay at your property. The cabin we rented was not as advertised, and the number of deficiencies encountered during our stay resulted in a significantly diminished experience. Based on the condition of the property, the inaccurate listing information, and the maintenance failures, I believe the property was misrepresented at the time of booking.Although the check-in process itself was not difficult, the condition of the cabin was not consistent with the description or photos provided in the listing. The property is in need of substantial updating and repair. The shower pressure on the second floor was extremely poor and made normal use difficult. Most concerning, the cabin did not have heat on the first night of our stay, which created an unacceptable and uncomfortable situation for my entire group. An HVAC company was sent out the following day and replaced the thermostat, confirming that the issue existed prior to our arrival and should have been resolved before the property was rented to guests.Additionally, several parts of the cabin are visibly worn and in need of replacement, including the kitchen cabinets and multiple interior doors. The furniture currently in the cabin does not match the furniture shown in the online listing. The sofa and other furnishings are outdated and inconsistent with the photos used to advertise the property.

This place had all the accommodations you’re looking for. Easy check in, spacious, suites the whole family.

This property was amazing & well equipped. Perfect for large groups & team building. It snowed while we were there so the views were amazing. In all honesty, we didn’t leave the kitchen/living room areas. However the hot tub, pool table, & fire pit was the initial draw. A few things to note… we couldn’t get the television in the lower bedroom to work, the doorknob to the wraparound porch from the den was wobbly, & the lower bathroom shower needed cleaning a little better. The amenities

I booked this cabin for a couple's trip, and we truly enjoyed. The view was beautiful, we had the perfect amount of space for social time as well as privacy, and the guys LOVED the game room. We stayed at this cabin during the winter storm Cora, and the day of checkout, we got stuck in the neighborhood. Vinh was extremely kind and accommodating; he Instacarted a shovel to us so we could clear the driveway, he sent Maintenace to help with any issues and even gave us a complimentary night due to the unforeseen circumstance. The residents in the neighborhood were also very kind and gathered together to help us get home the following day. I would absolutely stay here again!