Tru By Hilton Grimes Des Moines

Great hotel overall! Was very pleased

I would stay again. It's not bad

We stay here to visit family. Always happy with accommodations. Staff helpful. Very clean and quiet. Good location.

The room was clean, well stocked, beds were comfy. 5 starts for that! The issues I had were with their policies. This hotel has a policy to automatically charge all credit cards early in the day when they are full. I had an agreement with Hotels.com to pay at the hotel but was charged anyway prior to my arrival. PLUS, I was then automatically checked in 3 hours (!!) prior to my arrival without my knowledge or authorization. This was after I called the hotel about the unauthorized room charge. The general manager was nice, but would only offer to charge another card while I waited for the refund on the card she already charged. I refused. When I finally arrived (9:15pm) and asked who received the keys upon check in, I was told they automatically check everyone in at 9 pm, regardless of the customers location. I was actually checked in around 6pm, shortly after my phone call with the general manager. They did leave a couple of small gift bags of beverages/ snacks, which being diabetic, I could only enjoy the water. The note apologizing for the "inconvenience" would've been appreciated had this been a true inconvenience and not a lack of business integrity. These 2 policies are ethically questionable if not borderline illegal. I will be researching further to prevent others from being taken advantage of in this manner. Customers should be aware of these policies prior to booking. I would've booked elsewhere had I known.

As a travel ball parent for basketball & baseball, we have stayed in our share of hotel rooms. This hotel blows EVERYONE out of the water. The location is perfect, its close to stores if you forgot something as well as tons of different restaurants. The staff was so friendly & accommodating. The breakfast was amazing both mornings & the access to water/ice to fill up with cup/bottles is awesome too. We brought our dog (which we dont normally do) and they had a great area our back for him! We will be back!!