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Mangia's Brucoli, Sicily, Autograph Collection

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Mangia's Brucoli, Sicily, Autograph Collection - Reception

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Tag en dukkert i en af de 3 udendørs swimmingpools, eller nyd en af de andre rekreative faciliteter, der inkluderer et fitnesscenter. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, bryllupsfaciliteter og tv på fæ...

Parkering
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Turistservice

Lokation

Contrada Gisira, Brucoli, Augusta (Sicilien), Italien

Det Ioniske Hav (0.8 mil)

Brucoli Bugt (0.9 mil)

Madonna dell'Adonai Helligdommen (1.3 mil)

Augusta Airship Hangar (4.4 mil)

Castello Svevo di Augusta (4.6 mil)

Museo della Piazzaforte (5.2 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

7

Junior-suite - 1 soveværelse

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

og

1 Sovesofa

Sover 3

356 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

7

Deluxe-værelse - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 3

285 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

7

Superior-værelse - 1 dobbeltseng

Værelsesoplysninger

1 Dobbeltseng

Sover 4

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

5

Superior-værelse - 1 kingsize-seng - udsigt til have

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

16

Suite - 1 soveværelse

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

og

1 Sovesofa

Sover 4

391 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

Svømmebasin

5

Standardværelse - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

8

Junior-suite - 1 soveværelse (View)

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

og

1 Sovesofa

Sover 3

356 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

9

Deluxe-værelse - 1 dobbeltseng

Værelsesoplysninger

1 Dobbeltseng

Sover 4

285 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

9

Deluxe-værelse - 1 kingsize-seng - havudsigt

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

285 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

5

Superior-værelse - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

5

Standardværelse - 1 dobbeltseng

Værelsesoplysninger

1 Dobbeltseng

Sover 4

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

6

Superior-værelse - 2 enkeltsenge

Værelsesoplysninger

2 Enkeltsenge

Sover 2

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

9

Deluxe-værelse - 1 kingsize-seng - privat pool

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

Svømmebasin

6

Standardværelse - 2 enkeltsenge

Værelsesoplysninger

2 Enkeltsenge

Sover 2

249 ft²

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

Gæsteanmeldelser af Mangia's Brucoli, Sicily, Autograph Collection

8.5

Meget god

Baseret på 276 verificerede anmeldelser

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

På tværs af mange anmeldelser roses Mangia's Brucoli, Sicilien, Autograph Collection for sin fantastiske beliggenhed ved havet med udsigt til Etna, store pools og generelt venligt personale. Der er dog gentagne rapporter om mangel på personale og langsom, inkonsekvent restaurantbetjening, især ved morgenmaden.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

På tværs af mange anmeldelser roses Mangia's Brucoli, Sicilien, Autograph Collection for sin fantastiske beliggenhed ved havet med udsigt til Etna, store pools og generelt venligt personale. Der er dog gentagne rapporter om mangel på personale og langsom, inkonsekvent restaurantbetjening, især ved morgenmaden.

Faciliteterne er omfattende, med en fremragende pool, fitnesscenter, spa og sportsbaner, selvom adgangen til stranden er stenet, nogle områder er lukket i lavsæsonen, og mange trapper begrænser tilgængeligheden. Værelserne er generelt renoverede, komfortable og sommetider rummelige med god udsigt, men flere virker mørke eller små, og der forekommer lejlighedsvis vedligeholdelsesproblemer. Beliggenheden er naturskøn og fredelig, men afsides, med få ting i nærheden, og en bil anbefales ofte. Bedst egnet til rejsende, der prioriterer natur og afslapning frem for nærhed til byen.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Store pools og varierede faciliteter (fitnesscenter, spa, tennis/basketballbaner, vandsport) får ros, men adgangen til havet er stenet, nogle områder eller aktiviteter er lukket på visse tidspunkter, og mange trapper gør dele af ejendommen svære at nå.

Relaterede gæsteanmeldelser

10

Boris

14. okt. 2023

·

Overnattede 4 nætter

Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool. Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality

Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool. Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality

8

Kimberly

26. okt. 2024

·

Overnattede 5 nætter

The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.

The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.

10

Olivier

25. aug. 2025

·

Overnattede 5 nætter

Tres belles installations, haut standing, piscine vue sur mer et acces privé sur mer. Chambre impeccable. Restauration sur place hors de prix. Aucune poubelle a dispo dans lensemble du parc et proche piscine.

Tres belles installations, haut standing, piscine vue sur mer et acces privé sur mer. Chambre impeccable. Restauration sur place hors de prix. Aucune poubelle a dispo dans lensemble du parc et proche piscine.

6

Alexandra

17. okt. 2024

·

Overnattede 5 nætter

Die Anlage ist sehr weitläufig und direkt am Meer (Felsküste) gelegen. Toller großer Pool und auch sonst viel Potential. Zimmer neu renoviert, größtenteils aber mit kleinen Fenstern und keinen Aussenbereichen. Wir hatten eine großzügige Suite mit separatem Wohnzimmer. Diese war sehr schön und komfortabel, leider mit wenig einladendem Aussenbereich. Service absolut chaotisch und auch die Qualität der Restaurants und deren Sauberkeit entspricht keinem 5 Sterne Standard. Leider waren zu unserer Zeit fast alle Restaurants, Bars und auch sonstige Einrichtungen (Kinderpool und Club) geschlossen. Lage sehr abseits, Auto empfehlenswert.

Die Anlage ist sehr weitläufig und direkt am Meer (Felsküste) gelegen. Toller großer Pool und auch sonst viel Potential. Zimmer neu renoviert, größtenteils aber mit kleinen Fenstern und keinen Aussenbereichen. Wir hatten eine großzügige Suite mit separatem Wohnzimmer. Diese war sehr schön und komfortabel, leider mit wenig einladendem Aussenbereich. Service absolut chaotisch und auch die Qualität der Restaurants und deren Sauberkeit entspricht keinem 5 Sterne Standard. Leider waren zu unserer Zeit fast alle Restaurants, Bars und auch sonstige Einrichtungen (Kinderpool und Club) geschlossen. Lage sehr abseits, Auto empfehlenswert.

4

Nina

12. maj 2024

·

Overnattede 13 nætter

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

10

Holly

20. jul. 2025

·

Overnattede 5 nætter

Beautiful resort with plenty to do. We had glorious weather and lived the pool areas and multiple access to the sea. Gym was great and we enjoyed all the dining options. We opted to to the wine tasting which was great - met some lovely people and the staff were great.

Beautiful resort with plenty to do. We had glorious weather and lived the pool areas and multiple access to the sea. Gym was great and we enjoyed all the dining options. We opted to to the wine tasting which was great - met some lovely people and the staff were great.

10

Jeremie

16. jun. 2024

·

Overnattede 2 nætter

Super séjour je recommande vivement cet établissement ! Les plus: le copieux et de très bonne qualité petit déjeuner en buffet, les services de l’hôtel : piscine à perte de vue sur la mer, plages aménagées, paddle, kayak, tennis, wellness center et bien d’autres! Jolie chambre, bien aménagée, même si c’était la standard (petite). Le petit moins : réserver bien à l’avance les restaurants même si sur le moment pas grand monde..

Super séjour je recommande vivement cet établissement ! Les plus: le copieux et de très bonne qualité petit déjeuner en buffet, les services de l’hôtel : piscine à perte de vue sur la mer, plages aménagées, paddle, kayak, tennis, wellness center et bien d’autres! Jolie chambre, bien aménagée, même si c’était la standard (petite). Le petit moins : réserver bien à l’avance les restaurants même si sur le moment pas grand monde..

10

Danielle

23. aug. 2025

·

Overnattede 6 nætter

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

10

Sarah

9. sep. 2025

·

Overnattede 3 nætter

Beautiful property with lovely pool and ladders into the sea. Staff very friendly & great dining options. Very peaceful resort with lovely views of Etna from the sea shore.

Beautiful property with lovely pool and ladders into the sea. Staff very friendly & great dining options. Very peaceful resort with lovely views of Etna from the sea shore.

8

Sofia

10. sep. 2024

·

Overnattede 1 nat

Punti di forza: parti comuni, il verde, la zona piscina, il panorama, i ristoranti, la pulizia, disponibilità del personale, la ristrutturazione. Punti di debolezza: forse il materasso, l'aria condizionata rumorosa, la mancanza di accessi comodi al mare, qualche distributore di acqua oltre quello nella hall.

Punti di forza: parti comuni, il verde, la zona piscina, il panorama, i ristoranti, la pulizia, disponibilità del personale, la ristrutturazione. Punti di debolezza: forse il materasso, l'aria condizionata rumorosa, la mancanza di accessi comodi al mare, qualche distributore di acqua oltre quello nella hall.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Tilbagemeldingerne om rengøringen er blandede: flere gæster fandt værelser og område meget rene, mens andre rapporterede manglende rengøring, beskidte offentlige eller strandområder og badeværelser, der trænger til hyppigere opmærksomhed.

Relaterede gæsteanmeldelser

8

Kimberly

26. okt. 2024

·

Overnattede 5 nætter

The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.

The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.

6

Daryoush

5. aug. 2025

·

Overnattede 7 nætter

ChatGPT You said: Write to brucoli mangia hotel manager . Explain the check in was not good . The people tried to give us a room whoch was not what we booked as the porter told my partner. Then the receptionchanged the room. When I joined on Monday 28th when I joined my partner the room was clean but every day the room was not cleaned well. I took video. I called reception everyday to ask to send someone to change the sheets . The sheets where getting so dirty every day . You literally could see dots every morning but it was not changed . I took a video that the hair is everywhere . The cleaners were not cleaning the floor. Also not the floor of the shower . I have to say I stayed in diffrebt countries . The sky lounge of Mirage hotel in vegas . Its 5 star . Your hotel cleaning system definitely 2 star not suitable for some one like me who pays to stay in a clean area. The hairdryer was not working I asked for new one never recived . I asked for wine bottle opener from reception .I called them back after1 hour and they brought it after 1.30 hours. When we wanted to checkout asked for porter at 10.40 they did not sent until 11.35 I went to the reception and said we have to catch flight . Reception did not even apologised . So I have to say I did not get what I paid for . Therefore requesting a compensation or I have to open dispute. ChatGPT said: Here’s a polished and professional draft of your complaint letter to Brucoli Mangia Hotel management: Subject: Complaint Rega

ChatGPT You said: Write to brucoli mangia hotel manager . Explain the check in was not good . The people tried to give us a room whoch was not what we booked as the porter told my partner. Then the receptionchanged the room. When I joined on Monday 28th when I joined my partner the room was clean but every day the room was not cleaned well. I took video. I called reception everyday to ask to send someone to change the sheets . The sheets where getting so dirty every day . You literally could see dots every morning but it was not changed . I took a video that the hair is everywhere . The cleaners were not cleaning the floor. Also not the floor of the shower . I have to say I stayed in diffrebt countries . The sky lounge of Mirage hotel in vegas . Its 5 star . Your hotel cleaning system definitely 2 star not suitable for some one like me who pays to stay in a clean area. The hairdryer was not working I asked for new one never recived . I asked for wine bottle opener from reception .I called them back after1 hour and they brought it after 1.30 hours. When we wanted to checkout asked for porter at 10.40 they did not sent until 11.35 I went to the reception and said we have to catch flight . Reception did not even apologised . So I have to say I did not get what I paid for . Therefore requesting a compensation or I have to open dispute. ChatGPT said: Here’s a polished and professional draft of your complaint letter to Brucoli Mangia Hotel management: Subject: Complaint Rega

6

STEPHANIE

27. jun. 2025

·

Overnattede 1 nat

Overall a bit disappointing. The lounge chair area on the beach, which was something that was a deciding factor for us, wasn't even open. Also, the natural swimming pool area was very dirty with floating trash and trash around that beach area (with the lounge cushions). There was a concert doing sound checks all afternoon which was very disruptive when we came to relax. Also our tv and hair dryer was broken. The wait staff at the pool were unhelpful and not attentive.

Overall a bit disappointing. The lounge chair area on the beach, which was something that was a deciding factor for us, wasn't even open. Also, the natural swimming pool area was very dirty with floating trash and trash around that beach area (with the lounge cushions). There was a concert doing sound checks all afternoon which was very disruptive when we came to relax. Also our tv and hair dryer was broken. The wait staff at the pool were unhelpful and not attentive.

8

Dana

2. okt. 2025

·

Overnattede 4 nætter

Everything was clean and well taken care of. The staff there was lovely, there just weren’t enough of them! It was clear it was just after high season.

Everything was clean and well taken care of. The staff there was lovely, there just weren’t enough of them! It was clear it was just after high season.

10

Gál

19. okt. 2025

·

Overnattede 4 nætter

Tiszta szoba es szalloda, kedves szemelyzet,gyonyoru kornyezet!

Tiszta szoba es szalloda, kedves szemelyzet,gyonyoru kornyezet!

4

Nina

12. maj 2024

·

Overnattede 13 nætter

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

8

Newell

8. aug. 2025

·

Overnattede 2 nætter

The property is awesome but could use a little attention to detail. Upon greeting it would be nice to learn of the properties amenities (I.e. tennis courts with lessons available). Which restaurants are open when, and some visitor conveniences would be nice - snorkel gear, tennis rackets. The toilets by the beach should be checked regularly for cleanliness.

The property is awesome but could use a little attention to detail. Upon greeting it would be nice to learn of the properties amenities (I.e. tennis courts with lessons available). Which restaurants are open when, and some visitor conveniences would be nice - snorkel gear, tennis rackets. The toilets by the beach should be checked regularly for cleanliness.

6

Stefanie

2. okt. 2023

·

Overnattede 7 nætter

Unfortunately the staff was very slow and unsafe. The food was way too expensive for the quality. The room was also very dusty and it hadn't been vacuumed once in 7 days. You had to clear the breakfast tables yourself to get a seat. In itself a very nice hotel but the service and cleanliness really need to be improved.

Unfortunately the staff was very slow and unsafe. The food was way too expensive for the quality. The room was also very dusty and it hadn't been vacuumed once in 7 days. You had to clear the breakfast tables yourself to get a seat. In itself a very nice hotel but the service and cleanliness really need to be improved.

6

Martijn

23. okt. 2024

·

Overnattede 4 nætter

This property has definitely potential, the rooms are nice, space and looks but not clean. There was a left over of room service on the corridor when we arrived and only after we told the receptionist to clean it, it was taken away (3 days later) The food is over priced and low quality The location is very remote, there is a town next to the resort but there is not much. Overall not a real 5 star place.

This property has definitely potential, the rooms are nice, space and looks but not clean. There was a left over of room service on the corridor when we arrived and only after we told the receptionist to clean it, it was taken away (3 days later) The food is over priced and low quality The location is very remote, there is a town next to the resort but there is not much. Overall not a real 5 star place.

8

Sofia

10. sep. 2024

·

Overnattede 1 nat

Punti di forza: parti comuni, il verde, la zona piscina, il panorama, i ristoranti, la pulizia, disponibilità del personale, la ristrutturazione. Punti di debolezza: forse il materasso, l'aria condizionata rumorosa, la mancanza di accessi comodi al mare, qualche distributore di acqua oltre quello nella hall.

Punti di forza: parti comuni, il verde, la zona piscina, il panorama, i ristoranti, la pulizia, disponibilità del personale, la ristrutturazione. Punti di debolezza: forse il materasso, l'aria condizionata rumorosa, la mancanza di accessi comodi al mare, qualche distributore di acqua oltre quello nella hall.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Mange værelser er renoverede, komfortable og sommetider rummelige med udsigt til havet eller Etna, men andre virker mørke eller små, mangler udendørsareal og har lejlighedsvis defekte faciliteter eller uoverensstemmende kategorier.

Relaterede gæsteanmeldelser

8

Tom

27. jul. 2025

·

Overnattede 3 nætter

It is an ok resort, but not with the extra finish line. We got a poor room compared with category (deluxe with sea view), it was no sea view, smaller than promised (not 25sqm), and no balcony or seating outside.

It is an ok resort, but not with the extra finish line. We got a poor room compared with category (deluxe with sea view), it was no sea view, smaller than promised (not 25sqm), and no balcony or seating outside.

10

Hans

11. jun. 2025

·

Overnattede 1 nat

Positief: personeel bij incheckbalie en ontvangst in het algemeen. De kamers zijn echt top, schoon en ruim en van alle gemakken voorzien. Echt wat je van een 5 sterren hotel mag verwachten. Het ontbijtbuffet is ook werkelijk over de top. Echter, dan blijkt het diner buffet een grote illusie, in ons geval dan. Veel gerechten waren op en werden niet meer bijgevuld, ondanks dat het buffet nog een uur open was. Ook het personeel in het buffet restaurant is moeilijk te benaderen en wanneer wij met 6 persoen water bestelden, kregen we een reeds aangebroken fles voorgeschoteld. Dit werd gelukkig door een collega snel verholpen. Al met al, zeker geen 5 sterren waardig.

Positief: personeel bij incheckbalie en ontvangst in het algemeen. De kamers zijn echt top, schoon en ruim en van alle gemakken voorzien. Echt wat je van een 5 sterren hotel mag verwachten. Het ontbijtbuffet is ook werkelijk over de top. Echter, dan blijkt het diner buffet een grote illusie, in ons geval dan. Veel gerechten waren op en werden niet meer bijgevuld, ondanks dat het buffet nog een uur open was. Ook het personeel in het buffet restaurant is moeilijk te benaderen en wanneer wij met 6 persoen water bestelden, kregen we een reeds aangebroken fles voorgeschoteld. Dit werd gelukkig door een collega snel verholpen. Al met al, zeker geen 5 sterren waardig.

6

STEPHANIE

27. jun. 2025

·

Overnattede 1 nat

Overall a bit disappointing. The lounge chair area on the beach, which was something that was a deciding factor for us, wasn't even open. Also, the natural swimming pool area was very dirty with floating trash and trash around that beach area (with the lounge cushions). There was a concert doing sound checks all afternoon which was very disruptive when we came to relax. Also our tv and hair dryer was broken. The wait staff at the pool were unhelpful and not attentive.

Overall a bit disappointing. The lounge chair area on the beach, which was something that was a deciding factor for us, wasn't even open. Also, the natural swimming pool area was very dirty with floating trash and trash around that beach area (with the lounge cushions). There was a concert doing sound checks all afternoon which was very disruptive when we came to relax. Also our tv and hair dryer was broken. The wait staff at the pool were unhelpful and not attentive.

10

Wendy

1. aug. 2025

·

Overnattede 4 nætter

Beautiful property, lovely room ,amazing view of etna. restaurants were only meh and disappointing. But excellent restaurants to be found in ortigia and catania

Beautiful property, lovely room ,amazing view of etna. restaurants were only meh and disappointing. But excellent restaurants to be found in ortigia and catania

10

Olivier

25. aug. 2025

·

Overnattede 5 nætter

Tres belles installations, haut standing, piscine vue sur mer et acces privé sur mer. Chambre impeccable. Restauration sur place hors de prix. Aucune poubelle a dispo dans lensemble du parc et proche piscine.

Tres belles installations, haut standing, piscine vue sur mer et acces privé sur mer. Chambre impeccable. Restauration sur place hors de prix. Aucune poubelle a dispo dans lensemble du parc et proche piscine.

2

AMY

12. aug. 2023

·

Overnattede 1 nat

Tiny rooms. I was charged a much higher price through Expedia than other sites. Hair dryer in room didn’t work. No conditioner. Less sun beds than Unico members. Poor attitude of staff. Dated pool facilities even though renovated. A sub par hotel for the low end all inclusive crowd that doesn’t need service

Tiny rooms. I was charged a much higher price through Expedia than other sites. Hair dryer in room didn’t work. No conditioner. Less sun beds than Unico members. Poor attitude of staff. Dated pool facilities even though renovated. A sub par hotel for the low end all inclusive crowd that doesn’t need service

6

Alexandra

17. okt. 2024

·

Overnattede 5 nætter

Die Anlage ist sehr weitläufig und direkt am Meer (Felsküste) gelegen. Toller großer Pool und auch sonst viel Potential. Zimmer neu renoviert, größtenteils aber mit kleinen Fenstern und keinen Aussenbereichen. Wir hatten eine großzügige Suite mit separatem Wohnzimmer. Diese war sehr schön und komfortabel, leider mit wenig einladendem Aussenbereich. Service absolut chaotisch und auch die Qualität der Restaurants und deren Sauberkeit entspricht keinem 5 Sterne Standard. Leider waren zu unserer Zeit fast alle Restaurants, Bars und auch sonstige Einrichtungen (Kinderpool und Club) geschlossen. Lage sehr abseits, Auto empfehlenswert.

Die Anlage ist sehr weitläufig und direkt am Meer (Felsküste) gelegen. Toller großer Pool und auch sonst viel Potential. Zimmer neu renoviert, größtenteils aber mit kleinen Fenstern und keinen Aussenbereichen. Wir hatten eine großzügige Suite mit separatem Wohnzimmer. Diese war sehr schön und komfortabel, leider mit wenig einladendem Aussenbereich. Service absolut chaotisch und auch die Qualität der Restaurants und deren Sauberkeit entspricht keinem 5 Sterne Standard. Leider waren zu unserer Zeit fast alle Restaurants, Bars und auch sonstige Einrichtungen (Kinderpool und Club) geschlossen. Lage sehr abseits, Auto empfehlenswert.

8

Laura

5. sep. 2024

·

Overnattede 5 nætter

No opportunity to hang up beach twowels and beach wear at terrace, no terrace furniture Room very dark Same selection of cheese every morning We loved the smell in the Resort and Room Very friendly and helping Staff Bed very comfortable

No opportunity to hang up beach twowels and beach wear at terrace, no terrace furniture Room very dark Same selection of cheese every morning We loved the smell in the Resort and Room Very friendly and helping Staff Bed very comfortable

6

Nathan

7. jun. 2025

·

Overnattede 7 nætter

Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced

Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced

10

Danielle

23. aug. 2025

·

Overnattede 6 nætter

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

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Service

Personalet beskrives ofte som venligt og hjælpsomt, men gentagen underbemanding fører til langsom, fejlbehæftet eller kaotisk service i restauranter, barer og ved morgenmaden, med forsinkede svar på henvendelser.

Relaterede gæsteanmeldelser

2

Alexis

23. aug. 2024

·

Overnattede 8 nætter

Service client horrible voire inexistant Réceptionnistes qui nous ont pris pour des imbeciles (2 hommes) : notre chambre sentait l’humidité, nous avons demandé à changer de chambre ils nous ont répondu que notre catégorie de chambre (standard) n’était disponible que dans un bâtiment (9) pas les autres et qu’ils n’avaient pas de solution car ils étaient pleins. 2 jours plus tard odeur d’égout et réveil nauséeux (nous avons un bébé de 6mois) , leur collègue, une femme charmante, nous a changé de bloc (7) pour exactement la même catégorie de chambre Restauration : MAUVAISE et prix exorbitant. Serveurs extrêmement lents, nonchalants, voire hautains (on nous a fait comprendre que notre bébé était de trop dans sa poussette) Ménage : pas de gel douche dans la chambre à l’arrivée ni le lendemain. Tasses à café encore sales (noirâtre dans le fond), assiettes collantes en dessous (chewing-gum). De plus les femmes de ménage tapent dans le mini bar et on essaie de vous le facturer sur vous. Hôtel à fuir ! Ce qui est dommage car le cadre est magnifique, mais à part cela, il n’a absolument rien d’un 5 étoiles. De manière générale, le personnel est incompétent et désagréable.

Service client horrible voire inexistant Réceptionnistes qui nous ont pris pour des imbeciles (2 hommes) : notre chambre sentait l’humidité, nous avons demandé à changer de chambre ils nous ont répondu que notre catégorie de chambre (standard) n’était disponible que dans un bâtiment (9) pas les autres et qu’ils n’avaient pas de solution car ils étaient pleins. 2 jours plus tard odeur d’égout et réveil nauséeux (nous avons un bébé de 6mois) , leur collègue, une femme charmante, nous a changé de bloc (7) pour exactement la même catégorie de chambre Restauration : MAUVAISE et prix exorbitant. Serveurs extrêmement lents, nonchalants, voire hautains (on nous a fait comprendre que notre bébé était de trop dans sa poussette) Ménage : pas de gel douche dans la chambre à l’arrivée ni le lendemain. Tasses à café encore sales (noirâtre dans le fond), assiettes collantes en dessous (chewing-gum). De plus les femmes de ménage tapent dans le mini bar et on essaie de vous le facturer sur vous. Hôtel à fuir ! Ce qui est dommage car le cadre est magnifique, mais à part cela, il n’a absolument rien d’un 5 étoiles. De manière générale, le personnel est incompétent et désagréable.

10

Stephanie

21. sep. 2025

·

Overnattede 3 nætter

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

2

Meghan

6. aug. 2024

·

Overnattede 1 nat

Arrived earlier than check in - told to use the facilities in the meantime and they’d call us when the room was ready. But they didn’t. Then gave us limited information at check in like eg where breakfast was. Waiters genuinely didn’t have a clue - such slow service. Worst meal of my life at Lime Bar. Staff didn’t tidy up after previous guests. The room smelt of very strong cleaning products but not in the positive sense. Corridors leading to our room reminded me of an old people’s home. Nothing about this was 5 star. Very lovely waiter at the sushi restaurant, however. He was the only positive.

Arrived earlier than check in - told to use the facilities in the meantime and they’d call us when the room was ready. But they didn’t. Then gave us limited information at check in like eg where breakfast was. Waiters genuinely didn’t have a clue - such slow service. Worst meal of my life at Lime Bar. Staff didn’t tidy up after previous guests. The room smelt of very strong cleaning products but not in the positive sense. Corridors leading to our room reminded me of an old people’s home. Nothing about this was 5 star. Very lovely waiter at the sushi restaurant, however. He was the only positive.

8

Dana

2. okt. 2025

·

Overnattede 4 nætter

Everything was clean and well taken care of. The staff there was lovely, there just weren’t enough of them! It was clear it was just after high season.

Everything was clean and well taken care of. The staff there was lovely, there just weren’t enough of them! It was clear it was just after high season.

8

Marek

4. aug. 2024

·

Overnattede 7 nætter

Generally very low level of services in restaurants, bars and also reception

Generally very low level of services in restaurants, bars and also reception

4

Nina

12. maj 2024

·

Overnattede 13 nætter

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

6

Stefanie

2. okt. 2023

·

Overnattede 7 nætter

Unfortunately the staff was very slow and unsafe. The food was way too expensive for the quality. The room was also very dusty and it hadn't been vacuumed once in 7 days. You had to clear the breakfast tables yourself to get a seat. In itself a very nice hotel but the service and cleanliness really need to be improved.

Unfortunately the staff was very slow and unsafe. The food was way too expensive for the quality. The room was also very dusty and it hadn't been vacuumed once in 7 days. You had to clear the breakfast tables yourself to get a seat. In itself a very nice hotel but the service and cleanliness really need to be improved.

6

Nathan

7. jun. 2025

·

Overnattede 7 nætter

Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced

Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced

10

Danielle

23. aug. 2025

·

Overnattede 6 nætter

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

6

Kasper

30. jul. 2025

·

Overnattede 5 nætter

Beautiful hotel and surroundings, but the staff is incompetent. They are nice and not rude, they are just plain incompetent. Almost every order at restaurants or bars gets messed up.

Beautiful hotel and surroundings, but the staff is incompetent. They are nice and not rude, they are just plain incompetent. Almost every order at restaurants or bars gets messed up.

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Lokation

Naturskøn, fredelig beliggenhed ved havet med udsigt til Etna, men relativt afsides med få ting i nærheden, og en bil anbefales ofte; stranden er stenet i stedet for sandet, og adgangen kan være vanskelig.

Relaterede gæsteanmeldelser

10

Boris

14. okt. 2023

·

Overnattede 4 nætter

Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool. Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality

Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool. Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality

10

Stephanie

21. sep. 2025

·

Overnattede 3 nætter

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

8

Nicole

2. okt. 2023

·

Overnattede 4 nætter

Pools and sun bed area by the ocean are amazing. Breakfast is good and the restaurants are decent. The service is not that great but I would not expect much more from a hotel in Sicily. One thing that was a disappointment was the ”boat service” to Brucoli that didn’t go a single day during our stay due to bad weather. However the weather was fine and instead we had to take a taci for 20€. Overall good stay

Pools and sun bed area by the ocean are amazing. Breakfast is good and the restaurants are decent. The service is not that great but I would not expect much more from a hotel in Sicily. One thing that was a disappointment was the ”boat service” to Brucoli that didn’t go a single day during our stay due to bad weather. However the weather was fine and instead we had to take a taci for 20€. Overall good stay

8

michael

7. jun. 2025

·

Overnattede 2 nætter

an unique site, beautiful landscape, view of the Etna and the sea all around, many private sitting to admire nature

an unique site, beautiful landscape, view of the Etna and the sea all around, many private sitting to admire nature

6

Martijn

23. okt. 2024

·

Overnattede 4 nætter

This property has definitely potential, the rooms are nice, space and looks but not clean. There was a left over of room service on the corridor when we arrived and only after we told the receptionist to clean it, it was taken away (3 days later) The food is over priced and low quality The location is very remote, there is a town next to the resort but there is not much. Overall not a real 5 star place.

This property has definitely potential, the rooms are nice, space and looks but not clean. There was a left over of room service on the corridor when we arrived and only after we told the receptionist to clean it, it was taken away (3 days later) The food is over priced and low quality The location is very remote, there is a town next to the resort but there is not much. Overall not a real 5 star place.

10

Tuo

13. jul. 2024

·

Overnattede 5 nætter

Expensive view to the sea and Etna, shockingly beautiful

Expensive view to the sea and Etna, shockingly beautiful

10

Danielle

23. aug. 2025

·

Overnattede 6 nætter

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

8

Sebastien

7. okt. 2024

·

Overnattede 4 nætter

Very Nice place but need a car to visit around this place

Very Nice place but need a car to visit around this place

10

Alistair

20. sep. 2024

·

Overnattede 4 nætter

A really peaceful stay in a very well equipped resort. We stayed in a superior suite which was absolutely excellent and the food on offer was always to a high standard. We had a car so it was easy to visit the neighbouring towns and villages but without a car it would have been impossible. Therefore, if you want to see more than just the hotel you do need a rental. Overall very pleased.

A really peaceful stay in a very well equipped resort. We stayed in a superior suite which was absolutely excellent and the food on offer was always to a high standard. We had a car so it was easy to visit the neighbouring towns and villages but without a car it would have been impossible. Therefore, if you want to see more than just the hotel you do need a rental. Overall very pleased.

10

Sarah

9. sep. 2025

·

Overnattede 3 nætter

Beautiful property with lovely pool and ladders into the sea. Staff very friendly & great dining options. Very peaceful resort with lovely views of Etna from the sea shore.

Beautiful property with lovely pool and ladders into the sea. Staff very friendly & great dining options. Very peaceful resort with lovely views of Etna from the sea shore.

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Spisning

Der er flere restauranter og nogle fremragende måltider (herunder japanske) og gode morgenmad, men mange anmeldelser nævner høje priser, begrænsede åbningstider, dårlig genopfyldning og langsom eller forvirret service, hvor middagsbuffeten ofte er skuffende.

Relaterede gæsteanmeldelser

10

Stephanie

21. sep. 2025

·

Overnattede 3 nætter

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

6

Hugues Le

21. okt. 2023

·

Overnattede 4 nætter

Très bien sauf la nourriture

Très bien sauf la nourriture

10

Hans

11. jun. 2025

·

Overnattede 1 nat

Positief: personeel bij incheckbalie en ontvangst in het algemeen. De kamers zijn echt top, schoon en ruim en van alle gemakken voorzien. Echt wat je van een 5 sterren hotel mag verwachten. Het ontbijtbuffet is ook werkelijk over de top. Echter, dan blijkt het diner buffet een grote illusie, in ons geval dan. Veel gerechten waren op en werden niet meer bijgevuld, ondanks dat het buffet nog een uur open was. Ook het personeel in het buffet restaurant is moeilijk te benaderen en wanneer wij met 6 persoen water bestelden, kregen we een reeds aangebroken fles voorgeschoteld. Dit werd gelukkig door een collega snel verholpen. Al met al, zeker geen 5 sterren waardig.

Positief: personeel bij incheckbalie en ontvangst in het algemeen. De kamers zijn echt top, schoon en ruim en van alle gemakken voorzien. Echt wat je van een 5 sterren hotel mag verwachten. Het ontbijtbuffet is ook werkelijk over de top. Echter, dan blijkt het diner buffet een grote illusie, in ons geval dan. Veel gerechten waren op en werden niet meer bijgevuld, ondanks dat het buffet nog een uur open was. Ook het personeel in het buffet restaurant is moeilijk te benaderen en wanneer wij met 6 persoen water bestelden, kregen we een reeds aangebroken fles voorgeschoteld. Dit werd gelukkig door een collega snel verholpen. Al met al, zeker geen 5 sterren waardig.

10

Olivier

25. aug. 2025

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Overnattede 5 nætter

Tres belles installations, haut standing, piscine vue sur mer et acces privé sur mer. Chambre impeccable. Restauration sur place hors de prix. Aucune poubelle a dispo dans lensemble du parc et proche piscine.

Tres belles installations, haut standing, piscine vue sur mer et acces privé sur mer. Chambre impeccable. Restauration sur place hors de prix. Aucune poubelle a dispo dans lensemble du parc et proche piscine.

8

Hans

22. jun. 2025

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Overnattede 3 nætter

Goed en schoon hotel, echt 5 sterren waardig! Helaas geen liften aanwezig en grote afstanden tussen onderlinge locaties (zwembad, restaurant, kamers e.d.) Onze ervaring met het buffettestaurant voor het dinner viel helaas erg tegen. Geen keuze tussen vlees, vis, kip of wat dan ook. Alleen wat onbeduindende schenkels. Als er iets wel lekker was, was dat steeds op en moest dan bijgemaakt worden. Het ontbijtbuffet daar in tegen was dan wel weer rijkelijk gevuld met alles erop en eraan. Het personeel was zeer wisselend, sommige erg aardig en sommige erg afstandelijk.

Goed en schoon hotel, echt 5 sterren waardig! Helaas geen liften aanwezig en grote afstanden tussen onderlinge locaties (zwembad, restaurant, kamers e.d.) Onze ervaring met het buffettestaurant voor het dinner viel helaas erg tegen. Geen keuze tussen vlees, vis, kip of wat dan ook. Alleen wat onbeduindende schenkels. Als er iets wel lekker was, was dat steeds op en moest dan bijgemaakt worden. Het ontbijtbuffet daar in tegen was dan wel weer rijkelijk gevuld met alles erop en eraan. Het personeel was zeer wisselend, sommige erg aardig en sommige erg afstandelijk.

4

Nina

12. maj 2024

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Overnattede 13 nætter

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good

8

Nicole

2. okt. 2023

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Overnattede 4 nætter

Pools and sun bed area by the ocean are amazing. Breakfast is good and the restaurants are decent. The service is not that great but I would not expect much more from a hotel in Sicily. One thing that was a disappointment was the ”boat service” to Brucoli that didn’t go a single day during our stay due to bad weather. However the weather was fine and instead we had to take a taci for 20€. Overall good stay

Pools and sun bed area by the ocean are amazing. Breakfast is good and the restaurants are decent. The service is not that great but I would not expect much more from a hotel in Sicily. One thing that was a disappointment was the ”boat service” to Brucoli that didn’t go a single day during our stay due to bad weather. However the weather was fine and instead we had to take a taci for 20€. Overall good stay

10

Harald

14. jun. 2024

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Overnattede 2 nætter

Excellent stay at newly renovated resort. Was upgraded to superior room. Friendly and helpfull staff and nice pool area. The breakfast was amazing!! All in all highly recommended.

Excellent stay at newly renovated resort. Was upgraded to superior room. Friendly and helpfull staff and nice pool area. The breakfast was amazing!! All in all highly recommended.

10

Danielle

23. aug. 2025

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Overnattede 6 nætter

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

6

Julien

12. sep. 2025

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Overnattede 8 nætter

Petit déjeuner assez bon, mais les jus (chimiques) et les eaux (médiocre qualité, verres sales) sont à revoir. Les tables ne sont pas redressées assez rapidement, ce qui laisse de nombreux clients en attente, et un visuel négligeant de tables sales. Le réapprovisionnement ne se fait pas jusque 10h30 (heure limite du petit déjeuner) et à partir de 10h, de nombreux produits manquent. Il n'y a plus de bols dès 9h30, idem avec les verres. Dommage, car avec quelques ajustements, le compte y serait.

Petit déjeuner assez bon, mais les jus (chimiques) et les eaux (médiocre qualité, verres sales) sont à revoir. Les tables ne sont pas redressées assez rapidement, ce qui laisse de nombreux clients en attente, et un visuel négligeant de tables sales. Le réapprovisionnement ne se fait pas jusque 10h30 (heure limite du petit déjeuner) et à partir de 10h, de nombreux produits manquent. Il n'y a plus de bols dès 9h30, idem avec les verres. Dommage, car avec quelques ajustements, le compte y serait.

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10

jon Magnus

31. jul. 2024

·

Overnattede 6 nætter

Bra opphold, god og variert mattilbud. Supre uteområder.

Bra opphold, god og variert mattilbud. Supre uteområder.

10

Harry

for 2 uger siden

·

Overnattede 3 nætter

Great stay with two young kids!

Great stay with two young kids!

10

Pierre

19. aug. 2026

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Overnattede 6 nætter

J’ai l’habitude de faire des 5 étoiles hors France et Ce n’est souvent pas au niveau des 5 étoiles français. Mais celui-ci oui ! Rénové il y a 3 ans Tout était top - emplacement, restaurants, piscine, vue…

J’ai l’habitude de faire des 5 étoiles hors France et Ce n’est souvent pas au niveau des 5 étoiles français. Mais celui-ci oui ! Rénové il y a 3 ans Tout était top - emplacement, restaurants, piscine, vue…

10

Ulas

12. aug. 2026

·

Overnattede 4 nætter

Aile olarak konakladık, suit oda muhteşem, konforlu. Otel geneli sessiz ve muhteşem ortam. Yemekler iyi. Sadece televizyonumuz çalışmıyordu ve bildirmemize rağmen yapılmadı, bilgi de verilmedi. Bunun dışında her şey çok güzeldi

Aile olarak konakladık, suit oda muhteşem, konforlu. Otel geneli sessiz ve muhteşem ortam. Yemekler iyi. Sadece televizyonumuz çalışmıyordu ve bildirmemize rağmen yapılmadı, bilgi de verilmedi. Bunun dışında her şey çok güzeldi

10

Caroline

30. jul. 2026

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Overnattede 6 nætter

This hotel exceeded every expectation I had. I have stayed at several five-star all-inclusive resorts in Sicily, and this is by far the best one. Every member of the staff – from reception to the pool and restaurants – is genuinely dedicated to giving guests the best possible experience. If a small mistake happens, just be kind. They work incredibly hard and will do everything they can to make things right. As someone who hates food waste, I loved their all-inclusive concept. Instead of huge buffets, you order high-quality dishes from a menu. We didn’t waste a single bite because everything was delicious and perfectly portioned. At Riva, don’t miss the Burrata & Avocado Salad with a glass of La Segreta, served with a smile by Zeny. At Kaigan, the uramaki rolls and the spectacular view of Mount Etna are a must. At Scausu Grill, order the beef tenderloin medium rare—Alvie will make sure it arrives perfectly cooked. And don’t leave without trying the Nocciola ice cream and the best Amaretto Sour I’ve ever had at Lime Bar! Check-in and check-out were effortless. We even received a small room upgrade, and William kindly collected us with the golf cart and handled our luggage. Reception also quickly fixed a couple of billing mistakes and gave us a courtesy room before our taxi arrived. We’ve already decided to come back. Please keep your amazing staff and don’t change a thing—they’re what makes this place so special. Thank you for giving us one of our best holidays ever. ❤️

This hotel exceeded every expectation I had. I have stayed at several five-star all-inclusive resorts in Sicily, and this is by far the best one. Every member of the staff – from reception to the pool and restaurants – is genuinely dedicated to giving guests the best possible experience. If a small mistake happens, just be kind. They work incredibly hard and will do everything they can to make things right. As someone who hates food waste, I loved their all-inclusive concept. Instead of huge buffets, you order high-quality dishes from a menu. We didn’t waste a single bite because everything was delicious and perfectly portioned. At Riva, don’t miss the Burrata & Avocado Salad with a glass of La Segreta, served with a smile by Zeny. At Kaigan, the uramaki rolls and the spectacular view of Mount Etna are a must. At Scausu Grill, order the beef tenderloin medium rare—Alvie will make sure it arrives perfectly cooked. And don’t leave without trying the Nocciola ice cream and the best Amaretto Sour I’ve ever had at Lime Bar! Check-in and check-out were effortless. We even received a small room upgrade, and William kindly collected us with the golf cart and handled our luggage. Reception also quickly fixed a couple of billing mistakes and gave us a courtesy room before our taxi arrived. We’ve already decided to come back. Please keep your amazing staff and don’t change a thing—they’re what makes this place so special. Thank you for giving us one of our best holidays ever. ❤️

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