InTown Suites Extended Stay Louisville KY - Airport

had an incident where I was told I had to leave. now I can't get anyone to tell me when I will get the days I paid for back and deposit.

My experience at Suites by the Airport (6623) was the worst. I arrived for check-in at 11:00 a.m., but there was no manager available to open the office. The manager did not show up until around 2:00 p.m. During that time, guests who needed to pay for their stay were locked out of their rooms because their key cards had been deactivated. The laundry room was also inaccessible because payments could not be processed without the manager present. There were handicapped individuals waiting outside for hours, along with other guests sitting in their cars waiting for assistance. Once I finally got into my room, I found the floors extremely dirty. After walking around in my socks, they turned black from the filth on the floor. I also had to call the office every day because of loud music and people hanging out in the parking lot like it was a block party. Several long-term guests complained that every time they paid rent, the amount was always higher than expected. I call the number to the property over 10 times went to voicemail. I call corporate they said nothing that they can do. I have to wait until someone shows up! Overall, the experience was very unprofessional, stressful, and unacceptable.

Great

Everything was great. The bed was amazing and it was easy to go around with the transportation. Would definitely stay here again. Loved this place if you’re looking for a long stay and a good deal. Just read the place description before you book and you’ll be fine.

photos online are staged- rooms weren’t cleaned well before our stay. Our room was right next to the road so it was loud all the time. Sink and counters didn’t seem to be cleaned. The room smelled horribly of smoke every time we entered. I had to go buy a can of febreze Overpriced for what it is. office/lobby is only open for a few hours a day. Person who checked me in was kind. But i left super early in the morning so had to chdck out over the phone once they opened.