Rancho Moonrise

Perfect.

Beautiful, serene and just what I needed after a long week.

For the price just ok. It wasn't a bad place though to stay. Inflation is bad so it is what it is.

We really wanted to like this place and had looked forward to the experience. Unfortunately, first impressions are everything, and this place missed the mark. We were in Austin to attend a wedding at the Grand Lady. The day we arrived, we had planned to participate in pre-wedding festivities. Unfortunately, our Glamped Tent was more like an Indian sweat lodge. The AC had not been turned on by staff prior to our arrival, which from a customer service perspective, is a basic courtesy given it was 90 degrees. Initially, we thought we weren't operating the remote correctly & requested help from the front desk. Ashley rather smugly explained it was user error. We tried again & again no cold air emerged from the AC unit. We finally gave up & requested a tent with working AC. Rather than offer options, Ashley condescendingly said she would give us a refund but since we'd booked through Expedia, it would take several days to process. We explained we needed accommodations for a wedding event & since we'd brought our puppy, we had no idea where else to go. Despite the bumpy start, we wanted to enjoy Rancho Moonrise & asked if there were other options onsite. Ultimately, we were placed in another Glamp Tent with working AC. Unclear why we had to work so hard for that, but we made the most of it, despite no staff onsite the rest of our stay. Given the nightly rate, we hope we aren't charged for the stale uneaten bag of chips we opened before realizing they were a year old!

Grass was very overgrown and you have to walk through it to get to your tent. No walkway..just mud and tall grass. Animal droppings in the tent. AC wouldn’t come on at first but maintenance man did get it fixed. He states that the AC is supposed to be turned on before we arrive but the girl up front failed to do so. Laid in bed to rest and wait for the tent to cool down. Scorpion crawls on my pillow only 3 inches from me. Had booked a 2 night stay but realized there was no way we could sleep there and left. Girl up front said she would try and get us a refund of which I never received. Never received a phone call or email. I have been tent camping many times in my life and thought I would really enjoy a safari tent but since their tents aren’t sealed at all it isn’t safe. Would not recommend at all.