Comfort Inn & Suites Waller

Property was clean. Definitely worth the the price. Was worried about the pet friendly rooms possibly having odor but it was fine. Staff was kind and helpful.

We were staying for a college graduation. Upon arrival, after I checked in I was told the elevator has been out of order the entire week. My elderly family members were unable to climb stairs. We were not offered a discount or any compensation for our inconvenience. I was able to get rooms on the first floor but I felt horrible for the other occupants. Every time I walked by the front desk there appeared to be several complaints. I hope they reevaluate problems because everyone is not capable of climbing flights of stairs. Thank you

Great property. Staff very helpful. Our vehicle and two other vehicles were broken into over night. Police were patrolling the area and saw our vehciles. Staff was accommodating and let ua stay in the lobby while our vehicle was getting windows replaced

This hotel is awesome. Very clean Very quiet and the carts used to transport luggage are so easy to use. The staff very helpful and professional. Will stay there again if we have an opportunity to do so

It was a great hotel, seemed very calm & clean. Will definitely book again next time we are in Houston.

Had a good stay at the hotel Very accommodating for us and our fur baby. Would recommend if in the area

Clean room. Excellent staff assistance, great that you are pet friendly

The drain in the shower was plugged, my husband slipped and fell. The water was to the max before flooding the floor. They did switch our room. There was no ice machine on the floor in which we were first given. We had to go downstairs to get ice. Had an issue with an early checkout, no manager available ever and no one ever answers the phone calling the number that is listed for the hotel. We are local and had to stay because we were without water at our home. This is not an old hotel, but it appears to not be upkept well.

Great stay. Friendly, clean and quiet. Safe parking, there is a lot of light. Kid friendly. Breakfast was delicious. Rooms are clean and big. Great location. Definitely coming again!

Nice suit rooms, clean property and new property. Pool is really small though.

Room was clean and nice. Staff was extremely helpful and friendly

dead roaches with bug guts and dried blood on the COMFORTER. roaches in the tub, and the room smells of straight urine with a thermostat setting on 86°F. tried to tell the front desk worker and she got an awful nasty attitude and stated she would have to check what i was saying was true first. i informed her i did in fact take pictures. she came back from the room, and acted as if it was making a big deal out of nothing, and it was “only one roach..” as if that makes it ok and kept insisting we get another room. i informed her myself nor my family would be staying in this hotel, and i just needed a refund as i had just spent OVER 200$ for this room. she stated i could take up to 14 business days. and that’s not a guarantee… absolutely disgusted with this business, and the way it takes care of his customers. extremely poor management. will never recommend, EVER.

Clean room, breakfast area, lobby and grounds.

The rooms smell like dog urine , it’s horrible and the front staff seemed not to care much .

Lets start with the price gouging!!! We were there for a college graduation and paid almost 200.00 a night at the Confort Inn. Prices went down after the graduation events to 95.00 a night. This property is very deceiving!!!! Looks fairly new but the absolute dirtiest hotel I've ever stayed in. So apparently they don't clean your rooms daily. They clean upon checkout which also turned out to be untrue. Checked in and per usual we inspected the room. To our surprise, there were urine stains on the toilet seat. We also saw the tub was dirty as though it hasn't been cleaned in a while...pubic hair was also present. The blowdryer was filthy!!! How is a blowdryer extremely dirty? I had to go downstairs to inquire and was told the cleaning staff was gone for the night. I then asked if they had any cleaning products to clean a room that I had paid 400.00 for 2 days. There was also a urine smell in the room. We sprayed lots on Lyson and cleaned the bathroom the best we could. Pissed but didn't have a choice because everyone and their mother was there for graduation events...ROOMS WERE SOLD OUT everywhere. Left the room Saturday morning to attend the graduation and came back. They called themselves refreshing towels by leaving 2 sets to accommodate 4 people. To our surprise...there was hair on the toilet that did not belong to anyone in the room. Not long hair either!!! This is all disgusting!!!! Never again will I visit this hotel or shall I say MOTEL again.

Bed bug shedding underneath the mattress Refusing my refund. I need help from Expedia to move forward with my refund.olease help me . Times are too hard to just give away my money and the hotel was filthy.

Our room was not cleaned properly when we first arrived. The toilet seat was nasty and had feces on top and under the toilet seat. My husband went to tell the front desk about it and she gave him a rag and bottle of cleaner to clean it himself. There was smeared blood or snot or something gross on the wall near the bed. When he went back to let the girl know, she was apologetic and moved us rooms. It wasnt her fault. My husband emailed the pictures of the filth to the hotel. Upon checkout, the lady who i believe was the manager or a higher up tried to justify everything we complained about instead of being sympathetic or apologizing. She was condescending and unhelpful. Very very disappointed in our stay this weekend. Would not recommend.

Exceptional stay! Super clean, fresh, and clean smell and the room was comfortable. Even allowed us a late check out late! We are staying here again in May, booked during checkout.

The shower needs to be cleaned better. Other than that, stay was good!

First room smelled like urine. Second room had a toilet w/ vomit or diarrhea crusted on seat. Our 3rd room was clean. Apparently, they had fired a housekeeper that morning . On day 3, three men knocked on the door, stated “housekeeping” and entered w/ a key. My two teen girls were in the room alone and shut/bolted the door before they could get in. Apparently they were the maintenance crew needing to inspect for a water leak. Hotel Manager should have notified us or waited for 30 minutes until we had checked out. When we spoke w/ the manager she was highly defensive and unapologetic. First and last stay at Comfort Inn. Atrocious cleanliness and customer service.

Staff was famtastic. Hotels.com had forgotten to actually book my room, AGAIN, but the staff worked with me and I had a room. Fantastic room. Clean and roomy.

Only complaint is that there was a light right outside the window to the room we were in and it was so bright it looked like daylight all night, even though we had the curtains closed.

The TV did not work in the room they switched us to another room where somebody was already staying in then they switched us to a third room and it smelled like urine so bad in there it was mold and very dusty. I asked the front desk lady for some compensation for the inconvenience she told me that was a me problem I would not recommend this hotel to anyone to stay in

Great room for us and our 2 adult daughters. Very large room with 2 queen beds, large sleeper sofa and bathroom. Only downside is there is no texturing to the bottom of the bath and I almost slipped and broke my neck

It was a quiet property. The bed was super comfortable.

Traffic was a little load. We juat turned the tv up. Bed was comfy. Staff was great and so was continental breakfast

Property was good. Shower is my only complaint. Beautifully cosmetic built; however, not effectively built.

Room was comfortable and clean. Highway noise was pretty loud early in the morning. Should have asked for a room on the back side away from the highway.

Room was nice and clean. Had a large bathroom and sitting area. Very quiet to be so close to a busy road.

Clean, comfortable room with space for 3 adults.

Staff was famtastic. Hotels.com had forgotten to actually book my room, AGAIN, but the staff worked with me and I had a room. Fantastic room. Clean and roomy.

Room was clean and nice. Staff was extremely helpful and friendly

We were staying for a college graduation. Upon arrival, after I checked in I was told the elevator has been out of order the entire week. My elderly family members were unable to climb stairs. We were not offered a discount or any compensation for our inconvenience. I was able to get rooms on the first floor but I felt horrible for the other occupants. Every time I walked by the front desk there appeared to be several complaints. I hope they reevaluate problems because everyone is not capable of climbing flights of stairs. Thank you

Staff was very friendly , courteous and efficiently quick

This hotel lacked basic hospitality. We were not greeted by someone until we were about to ring the bell that was almost hidden on the counter. When we got to the room it smelled as though it hadn’t been cleaned from the previous visitors, who clearly had a dog. We had to go get the additional bedding for the sleeper sofa even though we provided the information of have more than 2 people with us. There were only 2 towels in the bathroom. The A/C regardless of setting only managed to blow air and not cool the room. Lastly the able to the tv seemed to have a kink or short and couldn’t maintain connection and had to be physically moved multiple times to have connection.

Staff was great !!!

Our room was not cleaned properly when we first arrived. The toilet seat was nasty and had feces on top and under the toilet seat. My husband went to tell the front desk about it and she gave him a rag and bottle of cleaner to clean it himself. There was smeared blood or snot or something gross on the wall near the bed. When he went back to let the girl know, she was apologetic and moved us rooms. It wasnt her fault. My husband emailed the pictures of the filth to the hotel. Upon checkout, the lady who i believe was the manager or a higher up tried to justify everything we complained about instead of being sympathetic or apologizing. She was condescending and unhelpful. Very very disappointed in our stay this weekend. Would not recommend.

Mrs. Baljinder is always amazing!

Front desk lady was amazing. She had to deal with two horrible customers (one calling the hotel a scam and a customer fighting in the room across us) and she did it all with kindness. She made sure to follow any policies you had, and was just the best front desk staff I’ve ever dealt with.

First room smelled like urine. Second room had a toilet w/ vomit or diarrhea crusted on seat. Our 3rd room was clean. Apparently, they had fired a housekeeper that morning . On day 3, three men knocked on the door, stated “housekeeping” and entered w/ a key. My two teen girls were in the room alone and shut/bolted the door before they could get in. Apparently they were the maintenance crew needing to inspect for a water leak. Hotel Manager should have notified us or waited for 30 minutes until we had checked out. When we spoke w/ the manager she was highly defensive and unapologetic. First and last stay at Comfort Inn. Atrocious cleanliness and customer service.

Very clean and quiet, close to Bucees. Staff was fast and polite.

The room was clean and staff is friendly. The breakfast was pretty sparse in my opinion. Not a lot of dining places nearby. Location worked for Texas Ren Festival. It was about 30 min away.

This was my second stay at this hotel and no issues during my visit. I stayed here a couple of months ago and decided that this would be my go-to hotel when visitng the area. Location was convenient for me because it is only a short drive to my freshman daughter's new school, PVAMU. Staff was friendly and helpful. Area seems quiet and property is well kept. I would recommend this hotel if you're looking for a hotel in the area.

We were there for a college visit to Prairie View A&M. The room was very clean, the receptionist was professional and knowledgeable about how to get to the university. Everything was excellent we will be staying again on our next visit to Texas.

We had a very good experience staying at the Comfort Inn Waller while attending the Texas Renaissance Festival. Nearly new hotel, very clean and modern with new lighting and USB ports. Not large rooms, but very functional. Very friendly and helpful staff. Recommend!

The location is right off the highway, not too many options for food but enough to grab something quick. Start was awesome and the entire place is clean. Recommend

It was a quiet property. The bed was super comfortable.

Very convenient to Prairie View A&M University.

Great location for the Texas Renaissance Festival. A very nice and modern building. Continental breakfast was very basic, but still complementary. Room was bigger than expected for the basic two queen beds. TV came with DIRECTV, which was great to catch any games. Room service was a little questionable. We found items that didn't belong to us on the floor and on the second day our shower curtain was missing. But we did request next day room service and they took care of the room. Would recommend.

It was convenient for us because of baseball fields were 12 minutes from there,worked out great.

This is a very convenient location for getting to Waller HS graduation. Good restaurants nearby as well. That being said, the included breakfast leaves much to be desired but better than nothing.

Clean room, comfortable bed. Good breakfast. Friendly receptionist.

The room was clean and staff is friendly. The breakfast was pretty sparse in my opinion. Not a lot of dining places nearby. Location worked for Texas Ren Festival. It was about 30 min away.

The breakfast was amazing!

This was a good hotel for the cost clean with a good breakfast. I would stay again when in the area.

Property was okay. Very limited bathroom products provided so I’d bring your own. Breakfast area was small and pretty crowded. Staff was friendly and helpful. Fair for the price.

I was a little bummed by the limited breakfast selection and that there wasn't decaf coffee

The hotel was very clean and well maintained. Breakfast was decent and hot options available every morning. Front desk staff was very kind. The bed was a bit too firm for me to be comfortable, but the blankets and pillows helped a lot!

Great location for the Texas Renaissance Festival. A very nice and modern building. Continental breakfast was very basic, but still complementary. Room was bigger than expected for the basic two queen beds. TV came with DIRECTV, which was great to catch any games. Room service was a little questionable. We found items that didn't belong to us on the floor and on the second day our shower curtain was missing. But we did request next day room service and they took care of the room. Would recommend.

Great stay. Friendly, clean and quiet. Safe parking, there is a lot of light. Kid friendly. Breakfast was delicious. Rooms are clean and big. Great location. Definitely coming again!