Budget Inn Express

To begin - we did NOT stay at this motel. We felt that we would not be safe there and ended up sleeping on the floor of someone else's hotel room. We took one look at this room and turned our key back in. The motel is refusing to give us $200 back and Hotels.com is refusing to help. They claim that they try to provide the best places for their customers. If that's true, they should remove this listing form their site. This dump is basically a rundown motel in a bad part of town. It doesn't even technically have a road that leads up to it. You have to turn into a mangled parking lot, drive across it, and pull up to the building past the piles of garbage. The "lobby" or managers office smells like a pet store. There was a birdcage in there but no bird. Hopefully, it had escaped long ago or died. The door to the room faced the street, and we had to shove it opened it get in. The inside looked like a scene from a David Lynch movie. The TV was on but on mute, and the room was very dark with ancient furnishing. Absolutely the creepiest room I've ever seen. The shower had a sliver of used soap in it but nothing more. Just unacceptable at any price. The concierge at the Sherton said that Gordon Highway is an unacceptable part of town she would not be caught dead in. This is experience was so bad I will never return to Augusta, Georgia. Hopefully, my credit card company will help me out.

Parking lot security was great!!!

Place was mediocre at best, triple charged me for the room so I had to deal with that, no ice machine, cigarette burn hole in the sheets, just an old average place. Great water pressure in the shower though.

There wasn’t breakfast available nor was there a laundry room for guests.

The photos on the site were not of this property. It shows a nice hotel with indoor corridors. This is a motel with outside doors. There are stab marks in the refrigerator and the walls. Water dripped all night. Refrigerator is covered in either rust or mold. Sheets are full of cigarette burn holes.

Room are being renovated and look great. Very clean

The pictures on website are deceiving. Nothing compared to the property or room. Broken AC. Dirty floor bathrooms. Grime in the corners. Smelled like cigarette smoke. It was a roach motel Very deceiving.

The property in the picture is not the property you are going to. The actual property is old and dirty and smells. The area is not good. The sheets were dirty and had cigarette burns in them. Only one towel and one washcloth was issued per room not per person. They are fraudulently advertising a beautiful building what you’re getting into is dirty and nasty. Also, when we attempted to get a refund because we only stayed one of the two nights because it was so disgusting they would not respond back to us Expedia to provide us a refund . So not only do they lie, but they steal your money.

Roaches

clean room

Rooms are completely disgusting. Bedding may have been washed, but old and stained. Bath linens had black stains throughout. Mold on the ceiling. Lamps with no shades some with no lightbulbs. TV had no connection. WiFi did not work. Floors were sticky. Painted ceiling was peeling. Key did not work - had to get clerk to open the door for us every time we wanted to get in the room. Lobby was dirty. Staff lounged on the only couch. Worst place I’ve ever stayed.

It’s nasty they had trash everywhere . The door was broken . It smelt like mothballs . I found mold in the shower .

What an absolute dump. No clock. Light fixture by bed did not work. Towels smelled rancid. Damaged vehicle parked by front door under awning when raining.

I didn’t stay at the place I called and I’m waiting for somebody from your team to give me a call back. The hotel was not the hotel that you had online. It was a drug trafficking hotel. The rooms were very dirty bedbugs and everything and they didn’t have no locks on the door.

Room are being renovated and look great. Very clean

Hotel Hell..After being without power or water since 9/24 and not wanting to bother my neighbors again, I decided to treat myself to a nice hot shower in a hotel. That didn't happen..First, couldn't find my reservation when I got there, took 20 mins to check in, Key card didn't work, the guy they sent with me to open it with master key offered to sell me drugs. The room only had one working light when you first walked in, no bulbs in lamps, No TV in the room and bathroom door had no handle and no lock. Showered with curtain open and chair against the entry door. I was terrified. Total Trap House. Forgot to mention, no hot water. I paid $85 for a cold shower. Dried my self off, dressed and hauled ass to my car, when I figured had been stolen by that point. I couldn't get away fast enough. Disgusting.

This place is not a place i would send an enemy of mine to, the room has no plugs to speak of, no shampoo, no nightstand, no chair in the room, the TV is old, the door doesn’t close the right way and the neighborhood is not the best as you are in danger of your life. Need I say more, dont go there!!!!!!!!!!

When I booked my room here it said that the hotel had contenential breakfast that was offered as an amenity and as a general rule when a place list a television in the room, there is usually some programming hook on to the TV, whether it be satelitte,cable,or at the very least antenna TV programming, but when i got to my room and turned on my TV it just said "no programming provided". To top it all off, when i got to the room the air conditioner wasnt on at all so it was unbearable hot and musty in there, and it took at least an hour to start to cool down enough to be comfortable. When you list a hotel as having ameneties and allow people to book those rooms, you should provide some sort of refund if those things arent provided. I only had one night in a room in the past four days because Im always on the road for work and I had that night and morning ruined by false promises of amentities that were not even offered much less provided regularly.

Rooms are completely disgusting. Bedding may have been washed, but old and stained. Bath linens had black stains throughout. Mold on the ceiling. Lamps with no shades some with no lightbulbs. TV had no connection. WiFi did not work. Floors were sticky. Painted ceiling was peeling. Key did not work - had to get clerk to open the door for us every time we wanted to get in the room. Lobby was dirty. Staff lounged on the only couch. Worst place I’ve ever stayed.

I don't know how you can charge somebody.Almost $200 or room.The door barely shuts the bathroom exhaust fan.Don't work the hotel's stonk of like mildew.The bathroom was disgusting AC barely worked.it was a just a joke

I've traveled a lot. I was looking for an inexpensive place to stay during the Masters. What a mistake. For starters, limited internet service. The furniture looks like it was found alongside the road. The sound on the TV would never change and the TV was always ON. The outlets beside the bed had been ripped out of the walls so someone had to bring an extension cord. The cord was industrial. And the smell!!! They've tried to cover the stench with cheap room spray. If you roll the dice and stay there, good luck.

There was no hot water no tv and no trash cans. The door had to be slammed to lock and the room was never cleaned and they would not switch it out

Unacceptable with broken deadbolt on door, missing light fixtures, etc… No one at front desk after 6 and an in room curfew on premises by 8pm !!! Could not spend 1 night there.

The doors for all the rooms I tried were broken. None of TV functioning. I tried to call Orbitz, but phone# not found.

The couple at the check in desk were nice and sweet. The room was a good fit for my stay and I enjoyed our time

Arrived and there was no room available

I love the customer service very good people here that love their job

It’s an older property that hasn’t seen a lot of maintenance, but it was clean, the staff was very friendly and helpful, and the price was right.

Hotel Hell..After being without power or water since 9/24 and not wanting to bother my neighbors again, I decided to treat myself to a nice hot shower in a hotel. That didn't happen..First, couldn't find my reservation when I got there, took 20 mins to check in, Key card didn't work, the guy they sent with me to open it with master key offered to sell me drugs. The room only had one working light when you first walked in, no bulbs in lamps, No TV in the room and bathroom door had no handle and no lock. Showered with curtain open and chair against the entry door. I was terrified. Total Trap House. Forgot to mention, no hot water. I paid $85 for a cold shower. Dried my self off, dressed and hauled ass to my car, when I figured had been stolen by that point. I couldn't get away fast enough. Disgusting.

To begin - we did NOT stay at this motel. We felt that we would not be safe there and ended up sleeping on the floor of someone else's hotel room. We took one look at this room and turned our key back in. The motel is refusing to give us $200 back and Hotels.com is refusing to help. They claim that they try to provide the best places for their customers. If that's true, they should remove this listing form their site. This dump is basically a rundown motel in a bad part of town. It doesn't even technically have a road that leads up to it. You have to turn into a mangled parking lot, drive across it, and pull up to the building past the piles of garbage. The "lobby" or managers office smells like a pet store. There was a birdcage in there but no bird. Hopefully, it had escaped long ago or died. The door to the room faced the street, and we had to shove it opened it get in. The inside looked like a scene from a David Lynch movie. The TV was on but on mute, and the room was very dark with ancient furnishing. Absolutely the creepiest room I've ever seen. The shower had a sliver of used soap in it but nothing more. Just unacceptable at any price. The concierge at the Sherton said that Gordon Highway is an unacceptable part of town she would not be caught dead in. This is experience was so bad I will never return to Augusta, Georgia. Hopefully, my credit card company will help me out.

Place was mediocre at best, triple charged me for the room so I had to deal with that, no ice machine, cigarette burn hole in the sheets, just an old average place. Great water pressure in the shower though.

Not happy with my experience… It was a huge inconvenience and mix up we waited for over an hour to ensure check in

Rooms are completely disgusting. Bedding may have been washed, but old and stained. Bath linens had black stains throughout. Mold on the ceiling. Lamps with no shades some with no lightbulbs. TV had no connection. WiFi did not work. Floors were sticky. Painted ceiling was peeling. Key did not work - had to get clerk to open the door for us every time we wanted to get in the room. Lobby was dirty. Staff lounged on the only couch. Worst place I’ve ever stayed.

Unacceptable with broken deadbolt on door, missing light fixtures, etc… No one at front desk after 6 and an in room curfew on premises by 8pm !!! Could not spend 1 night there.

Perfect place to stay for Masters Golf Tournament.

We did not stay we left immediately when we got approached but very indecent bystanders around the property

The property in the picture is not the property you are going to. The actual property is old and dirty and smells. The area is not good. The sheets were dirty and had cigarette burns in them. Only one towel and one washcloth was issued per room not per person. They are fraudulently advertising a beautiful building what you’re getting into is dirty and nasty. Also, when we attempted to get a refund because we only stayed one of the two nights because it was so disgusting they would not respond back to us Expedia to provide us a refund . So not only do they lie, but they steal your money.

To begin - we did NOT stay at this motel. We felt that we would not be safe there and ended up sleeping on the floor of someone else's hotel room. We took one look at this room and turned our key back in. The motel is refusing to give us $200 back and Hotels.com is refusing to help. They claim that they try to provide the best places for their customers. If that's true, they should remove this listing form their site. This dump is basically a rundown motel in a bad part of town. It doesn't even technically have a road that leads up to it. You have to turn into a mangled parking lot, drive across it, and pull up to the building past the piles of garbage. The "lobby" or managers office smells like a pet store. There was a birdcage in there but no bird. Hopefully, it had escaped long ago or died. The door to the room faced the street, and we had to shove it opened it get in. The inside looked like a scene from a David Lynch movie. The TV was on but on mute, and the room was very dark with ancient furnishing. Absolutely the creepiest room I've ever seen. The shower had a sliver of used soap in it but nothing more. Just unacceptable at any price. The concierge at the Sherton said that Gordon Highway is an unacceptable part of town she would not be caught dead in. This is experience was so bad I will never return to Augusta, Georgia. Hopefully, my credit card company will help me out.

It was kind of scary. The room smelled horribly of cigarette smoke. Someone knocked on my door at 0200 even though I had my Do Not Disturb sign out. Yes, the price was good but the pictures online were not accurate of the facility.

Rough area of town. Didn't feel safe.

This place is not a place i would send an enemy of mine to, the room has no plugs to speak of, no shampoo, no nightstand, no chair in the room, the TV is old, the door doesn’t close the right way and the neighborhood is not the best as you are in danger of your life. Need I say more, dont go there!!!!!!!!!!

There were homeless individuals around the hotel.

Drug users and dealers everywhere, neighborhood was unsafe. Not to mention the floor was soaking wet the next morning from the ac leaking over night. The room was smelly and disgusting. The pictures on here if the motel are very deceiving doesn't look like that at all.

I didn’t stay at the place I called and I’m waiting for somebody from your team to give me a call back. The hotel was not the hotel that you had online. It was a drug trafficking hotel. The rooms were very dirty bedbugs and everything and they didn’t have no locks on the door.

When I booked my room here it said that the hotel had contenential breakfast that was offered as an amenity and as a general rule when a place list a television in the room, there is usually some programming hook on to the TV, whether it be satelitte,cable,or at the very least antenna TV programming, but when i got to my room and turned on my TV it just said "no programming provided". To top it all off, when i got to the room the air conditioner wasnt on at all so it was unbearable hot and musty in there, and it took at least an hour to start to cool down enough to be comfortable. When you list a hotel as having ameneties and allow people to book those rooms, you should provide some sort of refund if those things arent provided. I only had one night in a room in the past four days because Im always on the road for work and I had that night and morning ruined by false promises of amentities that were not even offered much less provided regularly.

There wasn’t breakfast available nor was there a laundry room for guests.